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Will You Add? - Are Your Policies Driving Your Customers Crazy?
It's a brave new world. Effective management now means more than how you handle your staff. Management also includes how you manage your social reproducibility to others in your community. "There is no way to avoid paying serious attention to corporate citizenship: the costs of failing are simply too high. There are countless win-win opportunities waiting to be discovered: every activity in a firm's value chain overlaps in s
The experts say you need benefit statements in all your marketing – on your website, on your brochures and flyers, in your 30-second introduction and in all types of advertising. This is true.There could be so many benefit statements for your business, how do you choose?Marketing is the process of communicating to people about your product or service so they can make a purchase if they perceive they want or ne
Well, imagine that a customer who's been with your company for a while with no complaints finally has a reason to contact customer s
Interim management has traditionally been seen as a reactive response to organisational failure. Increasingly, a new breed of interims are emerging – people who regard interim management as a career and have transferable leadership skills to work across sectors. Building in organisational capacity to accommodate career interims ‘as part of the solution’ is discussed.Interim management saw rapid growth in the private s
Well, imagine that a customer who's been with your company for a while with no complaints finally has a reason to contact customer
A lot of systems give you limited flexibility. You get their look and feel with any number of data fields for customization and that’s all. This can really limit your ability to create a seamless experience for your registrants from your website and marketing materials to the registration experience.Therefore, I recommend choosing a system that gives you full control over the look and feel as well as the information
Well, imagine that a customer who's been with your company for a while with no complaints finally has a reason to contact customer
With almost daily news reports of companies laying off workers, or filing for bankruptcy, or going out of business altogether, losing your job suddenly doesn't sound all that unlikely. Here are some strategies either to avoid being laid-off, or to cushion the blow if it comes.1. Keep your resume current. If you haven't looked at your resume in over a year, drag it out and review it. Make sure you've included your late
The gulf coast was pounded two years ago with Hurricanes Katrina and Rita respectively. Many people lost their homes and everything they owned in those homes. The damage was so bad that the President declared areas hit hardest by the storm as Disaster Areas. Because of this declaration and the complete devastation in some areas of the storm, there are now opportunities for some people to invest in commercial real estate and
Instead, your customer service rep recites a co
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