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Will You Add? - Help! I'm From Another Planet and Have No Idea What Customer Service Is!
Q. Should I drop out of High school? I am already 20 years of age. The reason I have been there so long is because I was constantly teased because of my looks. I want to be successful but I was always depressed because of all the teasing people made. Should I drop out? I want to be a successful businessman. (Mike)A. First of all, try to bear in mind Eleanor Roosevelt's words: "No one can make you feel inferior without your permiss
FIRST STEP -- Set short-term, incremental goals. Work up to larger plans later. Never put yourself under the gun right from the get-go. If you do... discouragement will be right at your doorstep. You’ll quit! Remember your New Year's resolutions? Set incremental time frames. Short-range goals are very important. Begin the first
You suddenly have to acclimate yourself to a new environment, find a job with no skills and blend in so you are not discovered.
Sometimes in Customer Service we look around and see that person working next to us, don’t we? They have no clue as to what Customer Service is (or isn’t), poor or non-existent skill sets, they look strange and have difficulty communicating.
Sound familiar? Maybe the guy or gal next to you is an alien! From another planet! Sent to lay the groundwork for the destruction of your Customer Service Department
Myths and realities, how does a job seeker tell them apart? Unfortunately for the unsuspecting job seeker, if he or she treats the myth as if it were a reality, they will waste precious time, money and energy heading in the wrong direction. Lets examine a few of the current myths concerning the mysterious world of looking for work.Myth 1 – We are now entering a revolutionary period where we are witnessing the end of jobs. Reality is that jobs
You suddenly have to acclimate yourself to a new environment, find a job with no skills and blend in so you are not discovered.
Sometimes in Customer Service we look around and see that person working next to us, don’t we? They have no clue as to what Customer Service is (or isn’t), poor or non-existent skill sets, they look strange and have difficulty communicating.
Sound familiar? Maybe the guy or gal next to you is an alien! From another planet! Sent to lay the groundwork for the destruction of your Customer Service Departmen
The Law of Social Proof. The Law of Authority. The Law of Contrast. Do these terms mean anything to you? They will in a moment!You won't find these laws in your country's Constitution or legal writings, but whether you realize it or not they affect your life every day. That's because these laws are being used to influence your thoughts and actions all the time, without your even realizing it.We all know, of course, that the advertising i
Sometimes in Customer Service we look around and see that person working next to us, don’t we? They have no clue as to what Customer Service is (or isn’t), poor or non-existent skill sets, they look strange and have difficulty communicating.
Sound familiar? Maybe the guy or gal next to you is an alien! From another planet! Sent to lay the groundwork for the destruction of your Customer Service Departmen
What is continuity?Well, I look it up in the dictionary. Did you know that looking words up in the dictionary is UNCOMMON. A great man named Michael York taught me that. Not many people do that – you should try it frequently.Here is the definition of continuity…An uninterrupted succession or flow; a coherent whole.So you are probably thinking what I am talking about? What does continuity have to do with my business? My answ
Sound familiar? Maybe the guy or gal next to you is an alien! From another planet! Sent to lay the groundwork for the destruction of your Customer Service Departmen
Mileage would be the number of miles that a car has gone till a certain time. The average mileage that one car does in an year is about 70 000. A lot of factors intervene with this number, factors like country, possession of the car, job of the owner of the car. Till now the mileage in cars has been shown on the dashboard through mechanical methods. The information from the wheel would have been sent trough a cable to an instrument in the dashboard th
If you are from another planet, or looking for the top 10 things to learn in order to pass for human and work in Customer Service, here they are.
1. Communication skills. This means being able to effectively pass a set of ideas or thoughts from you to another person and receiving that other person’s ideas or thoughts in return.
2. Observation skills. This is the skill of looking with unfiltered eyes and seeing what the other person is communicating non-verbally.
3. Listening skills. This is the ability to shut down your internal voices long enough to hear another pe
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