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Will You Add? - A Dangerous Game of Truth and Consequences
The job of pharmacy technicians is usually a well rewarded one. With the increase in diseases and hospitals, pharmaceuticals industry has had an unprecedented boom and pharmacy technicians enjoy a large part of that boom. Pharmacy technicians have wide opportunities. They have openings for both part time and full time jobs.Technicians in any field are recognized only if they hold a relevant certificate. The pharmacy technicians are not an exception. Especially, people who hold a technician certificate and who have prior experience in the same field always have excellent opportunities.The demand for pharm
In today’s global marketplace, the all-important ‘human face’ of a business is customer service. Promises of knowledgeable, responsive representatives are rou
We are reminded almost daily of improvements in the labor market and that jobs are now available, even if not plentiful. More workers than ever are quitting their jobs, worn out by the efforts that have been required over the past 5 to 8 years to be as productive as before with half the staffing of the past.If you have been unemployed for an extended period of time, you may find that when you apply for one of the positions now appearing, that you are competing with individuals who are either still working but looking to make a change, or with others who have been working until very recently. From experience, yo
“It’s been proven true repeatedly that customer relationship activities have the most impact on customer retention,” reports Jenkins who was recently stunned by the lack of responsive service at major retailers, large banking institutions and at a national healthcare provider’s office. “Every customer service encounter has the potential to gain repeat business or drive it away,” says Jenkins. So, why is it so difficult to receive good customer service?
Failure to Meet Great Expectations
Despite the acknowledged importance of customer service, up to two-thirds of all customers worldwide leave due to unsatisfactory customer service. On average, most U.S. corporations lose half their customers every five years. Yet, despite the proven benefits of an effective customer service team, clearly defined-company standards and practices for hiring and training employees, effective internal communications processes, and a true understanding of customer needs and expectations are “frequently sacrificed on the altar of fiscal leanness.”
In today’s global marketplace, the all-important ‘human face’ of a business is customer service. Promises of knowledgeable, responsive representatives are rout
Procurement can be defined as the purchase of merchandise or services at the optimum possible total cost in the correct amount and quality. These good and services are also purchased at the correct time and location for the express gain or use of government, company, business, or individuals by signing a contract.The process of acquisition of goods or services required as raw material (direct procurement) or for operational purposes (indirect procurement) for a company or a person can be called procurement. The procurement process not only involves the purchasing of commodities but also quality and quantity che
“It’s been proven true repeatedly that customer relationship activities have the most impact on customer retention,” reports Jenkins who was recently stunned by the lack of responsive service at major retailers, large banking institutions and at a national healthcare provider’s office. “Every customer service encounter has the potential to gain repeat business or drive it away,” says Jenkins. So, why is it so difficult to receive good customer service?
Failure to Meet Great Expectations
Despite the acknowledged importance of customer service, up to two-thirds of all customers worldwide leave due to unsatisfactory customer service. On average, most U.S. corporations lose half their customers every five years. Yet, despite the proven benefits of an effective customer service team, clearly defined-company standards and practices for hiring and training employees, effective internal communications processes, and a true understanding of customer needs and expectations are “frequently sacrificed on the altar of fiscal leanness.”
In today’s global marketplace, the all-important ‘human face’ of a business is customer service. Promises of knowledgeable, responsive representatives are rou
The question isn’t whether or not your business has a website, it’s a given it does. The real question is this: Does your website allow you to connect and interact with visitors? If it doesn’t, you are missing out on an enormous opportunity to grow your business.A website that is nothing more than an electronic brochure is not going to help you attract more clients and be more profitable.Did you know that the first time someone visits your website that it is most likely the last time they will visit?If most people never return after the initial visit, this means that you usually only have one ch
“It’s been proven true repeatedly that customer relationship activities have the most impact on customer retention,” reports Jenkins who was recently stunned by the lack of responsive service at major retailers, large banking institutions and at a national healthcare provider’s office. “Every customer service encounter has the potential to gain repeat business or drive it away,” says Jenkins. So, why is it so difficult to receive good customer service?
Failure to Meet Great Expectations
Despite the acknowledged importance of customer service, up to two-thirds of all customers worldwide leave due to unsatisfactory customer service. On average, most U.S. corporations lose half their customers every five years. Yet, despite the proven benefits of an effective customer service team, clearly defined-company standards and practices for hiring and training employees, effective internal communications processes, and a true understanding of customer needs and expectations are “frequently sacrificed on the altar of fiscal leanness.”
In today’s global marketplace, the all-important ‘human face’ of a business is customer service. Promises of knowledgeable, responsive representatives are rou
The question of whether to work for a company or run your own business is a difficult one to answer. It's a dilemma that many people face in the course of their lives. Sometimes it happens right at the start, as soon as they leave school. Sometimes the question crops up after years of working for a company. For so many people the time will come when such a decision has to be made. We take a look at some of the factors that create this dilemma and some of the solutions that can be found.Working for yourself in your own business can be hugely rewarding if you manage that business correctly. If you don’t, it can b
Failure to Meet Great Expectations
Despite the acknowledged importance of customer service, up to two-thirds of all customers worldwide leave due to unsatisfactory customer service. On average, most U.S. corporations lose half their customers every five years. Yet, despite the proven benefits of an effective customer service team, clearly defined-company standards and practices for hiring and training employees, effective internal communications processes, and a true understanding of customer needs and expectations are “frequently sacrificed on the altar of fiscal leanness.”
In today’s global marketplace, the all-important ‘human face’ of a business is customer service. Promises of knowledgeable, responsive representatives are rou
In the United States price collusion and predatory pricing are illegal. Yet if you look out to industry associations you often see groups of businesses beginning together and discussing pricing, sales strategies and method of operations. One could say this is price-fixing. Worse off agencies like the Federal Trade Commission often side with businesses in industry associations to work with them in self policing policies. One would suppose that this helps the Federal Trade Commission watch over an industry without spending much time or costs in enforcement.Unfortunately, for the consumer these industry associa
In today’s global marketplace, the all-important ‘human face’ of a business is customer service. Promises of knowledgeable, responsive representatives are routinely put front in center in advertising and marketing efforts. “These promises are used to gain market share and increase an organization’s visibility and competitive edge,” says Jenkins.
The impression employees create can make or break, not only the current sale, but future sales as well, Jenkins says. “And the consequences of setting up high CSR expectations and then failing to meet them can be catastrophic.”
Short-Sighted and Short-Circuited
Jenkins points to the recent shake-up at Circuit City. The electronics retailer, facing larger competitors and falling sales, replaced 3,400 store workers with lower-paid new hires. ““Minimally trained employees can’t possibly deliver on the promise of great customer service,” says Jenkins. “And knowledgeable in-store customer care is what differentiated the Circuit City buying experience from going to a big-box store like Walmart.”
Faced with unmotivated, uninformed workers, consumers become disappointed, frustrated, angry, “and ultimately come to view a company as untrustworthy,” says Jenkins. “I don’t know what the long term implications will be for the Circuit City chain, but it won’t be good.”
Jenkins believes that far too few executives really understand the direct correlation between customer satisfaction and customer loyalty. “It’s less expensive to continue to sell to a satisfied customer in the long run than to constantly find new customers,” she observes.
The Root of the Evil
Given the incontrovertible evidence regarding the long-term value of good customer service, why aren’t more businesses creating lots of positive memorable experiences? Perhaps it’s because most
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