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Will You Add? - Good Customer Service Turning Refunds Into Big Profits
At some point many small business owners are left with no or a small amount of capital to promote their business. But many entrepreneurs utilize these free or low budget yet effective tactics to promote their business online and offline.1. Print out flyers or business cards and take them to your local stores, ba
Local public access TV stations may be the best kept secret in America. Where else can you get free access to training, equipment, support and the local airwaves all in one location? For small businesses, local access TV is an opportunity to produce your own TV show, become known in the community and build your reputati
Customer refunds are not a drain on profits and in fact it has been the experience at my company that customer refunds actually add to the bottom line net profits. My business partner and I run several successful fire and flood restoration companies in British Columbia, Canada and we profit from our customer refunds.
How do we profit from our customer refunds?
First off we as a company have a belief that almost all our customers are honest and that if they have a complaint or want a refund it is an opportunity to learn and profit from the situation.
Secondly we know that if we have an unhappy customer and we can do whatever it takes to make them happy we will have one of our best customers for life. In fact it is usually a customer who has come in with a complaint or wanting a refund that once made happy will become a cheer leading customer r
The number one question I get asked as a small business start-up coach is: Where do I get start-up cash?I'm always glad when my clients ask me this question. If they are asking this question, it is a sure sign that they are serious about taking financial responsibility for start it.Not All Money Is the Sa
Customer refunds are not a drain on profits and in fact it has been the experience at my company that customer refunds actually add to the bottom line net profits. My business partner and I run several successful fire and flood restoration companies in British Columbia, Canada and we profit from our customer refunds.
How do we profit from our customer refunds?
First off we as a company have a belief that almost all our customers are honest and that if they have a complaint or want a refund it is an opportunity to learn and profit from the situation.
Secondly we know that if we have an unhappy customer and we can do whatever it takes to make them happy we will have one of our best customers for life. In fact it is usually a customer who has come in with a complaint or wanting a refund that once made happy will become a cheer leading customer
It's easy to think that because you have a name, logo and tag line, that you have a brand. But corporate identity is just the first step of building a brand image. The name, logo and tag line are two dimensional elements in a three dimensional world. And to become "real", to become a living, breathing, brand nam
How do we profit from our customer refunds?
First off we as a company have a belief that almost all our customers are honest and that if they have a complaint or want a refund it is an opportunity to learn and profit from the situation.
Secondly we know that if we have an unhappy customer and we can do whatever it takes to make them happy we will have one of our best customers for life. In fact it is usually a customer who has come in with a complaint or wanting a refund that once made happy will become a cheer leading customer
Everyone can have a perfect job, and for everyone the definition of a perfect job is different. Do you enjoy working with your hands or helping people? Maybe you’re the type that enjoys analyzing and solving a problem, or managing a team of people. Learning about yourself is the first step towards finding your perfect
Secondly we know that if we have an unhappy customer and we can do whatever it takes to make them happy we will have one of our best customers for life. In fact it is usually a customer who has come in with a complaint or wanting a refund that once made happy will become a cheer leading customer
Accumulating debt is a part of starting and running a venture. Every enterprise has some debt to suppliers, and many owe mortgages for their office or retail space. Maintaining a certain level of business debt can even be healthy for your credit rating, when good-sized payments are regularly made.But what happe
The amazing thing about customer refunds is that I have seen so many companies big and small who would not handle customer refunds properly go broke over time.. Any time my wife and I deal with a new company and have a problem I can predict with 100% accuracy whether that company will still be in business in a few years time.
If a company won’t give to its customers first that company will not be able to receive healthy profits. This is the law. What ever you want you must first give it away. If you don’t have the faith that your customers are doing the right things then it is a sure sign that your company is not doing the right thing when it comes to customer refunds and customer service.
When you consider the life time value of a customer against the cost to acquire a new customer I don’t believe any company can afford to have any unhappy customers. I
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