Will You Add? - Business

Leaving A Great Taste In The Mouth Of Your Customers
I’m a big believer in WOWING customers. On the same note I believe you must ensure that if you WOW them you can do so consistently. As there is nothing worse than WOWING the customer today, for them to return in a few days or weeks time only to be OWED as the level of service you gave them the first time suddenly becomes the norm – the w

think in this high tech computer age that they could at least open the account on the computer screen and see what the details actually are and who took the order. But I guess that would be expecting too much for today's businesses.

It took an

Friends or Foe, The Importance of a Contract!
No matter what business you are in, how old you are, how long you have been doing business or who you are doing it with, a very important part of doing business is a contract. This is really the only thing that is there to make sure your partners do what they say they will do. It is also the only line of defence you have if you don't see e

It really amazes me today how most corporations not only stay in business, but how they do the volume of business they actually do? I guess in many cases it comes down to the fact that when making a choice where you are going to do business for a particular product or service, and there's only one choice, your answer is pretty much made up for you.

One company that really has me scratching my head is Verizon. How can a person call their order department and spend an average of 1 to 1 1/2 hours on the phone with a so-called trained representative who is taking the order, getting all its details worked out, only to have them not show up or even call on the preset install date. This happen to me personally, not just once, but two separate times.

When I would call to find out why they didn't show up at the preset install time, it took them more than 1/2 hour to even find the order. One of the problems as I see it is they do not talk or communicate with each other. You would think in this high tech computer age that they could at least open the account on the computer screen and see what the details actually are and who took the order. But I guess that would be expecting too much for today's businesses.

It took an

A Brief History of Digital Signage
Digital signage is a relatively new form of advertising that allows companies to use electronic screens to broadcast information, commercials, or anything else of their choosing to large amounts of people. This kind of advertisement is spreading to different venues like wild fire. From malls to restaurants to airports to post offices, di

rticular product or service, and there's only one choice, your answer is pretty much made up for you.

It took an

The Job Seeker's Internet: Just a Pile of Fool's Gold?
According to a July 2002 survey conducted during the Pew Internet and American Life Joint Project, over 52 million people have looked for job information online and more than 4 million continue to do so every day.Furthermore, the study showed, some 47% of all the adult Internet users in the United States have gone online look

hours on the phone with a so-called trained representative who is taking the order, getting all its details worked out, only to have them not show up or even call on the preset install date. This happen to me personally, not just once, but two separate times.

It took an

Commercial Identity
The name you select for your business, product or service explains who you are or what you sell. It identifies what sets you apart in the marketplace. It helps determine how you're perceived. Be sure that your name communicates exactly the right message. You can generate names on your own or consult an ad agency, design hous

ate times.

It took an

What's In Your Launch Box?
Don't think branding. Think brand power.As a small business entrepreneur, you are savvy enough to know that branding isn't just for large multinational corporations. However, when it comes to branding there is still too much attention given to colors and designs and not enough given to achieving brand power. Visibility and re

It took an act of congress to get them to cancel my order the first time they didn't show up, and when they pulled the same scenario the second time two months later, they used the exact same reasoning and excuses.

So my question to anyone who can give me a satisfactory answer is, how do so many business survive today with so much incompetency? I see it everywhere I turn. They are so screwed up with their operations and customer service departments that I cannot figure out how they survive.

It seems the only departments that operate with any accuracy at all is the billing departments. Order their service,.. GOOD LUCK. Have them show up on time... GOOD LUCK. Get it set up the way it's supposed to be... GOOD LUCK. But don't pay your bill on time just once and watch how they show up a day early to disconnect your service.

Even if you try to call them to speak to a manager, supervisor, or owner,... you first have to get through all the preset recordings that transfer you from rec

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You find them in all spheres of society – in cubicles, on the shop floor, on the sports field, in the marching crowd of protesters, as huge as in the CEO-chair, yet as small as on the nursery school playground. They are the minority group of people impacting on the majority of society – whether positive or negative – but they are of one breed: the leaders. However, the real leaders – those who make it to be examples in the business bestsellers – have one particular commonality that is easy to spot: MATURITY.

Businesses usually spend about 2 to 5% of their annual gross sales on advertisements. Some companies use the cash method yet others use the task method for determining their advertising budget. Cash method is when they use that 2 to 5% of gross sales for advertisements and task method is determined based on their past experiences.

Should businesses market to teens and tweens? This author says absolutely yes. This article explains why.

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Will You Add? - How Do Businesses Survive Today With So Much Incompetence?

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