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Will You Add? - Five Musts of Good Customer Service
Striving for simplicity in the design of our products and services is a major step we can take toward ensuring customer satisfaction, boosting our bottom line, and keeping our relationships smooth and headache-free.In Part 1 of this series, we explored a formula for customer happiness -- through the lens of what makes customers unhappy. One reason for custo
2. Acknowledge: People appreciate being acknowledged. Whether they're waiting on a lo
Total Customer Service is a business as well as an administrative philosophy standing erect on the foundation that an organization is actually honoring people. Yes, people who are inside and outside the organization. Furthermore the relationship between these two groups of people that actually produce the results preferably a win-win for all.Total Customer
Although that's a pointed oversimplification, the statement makes a valid point, and that is the customer is the reason for the business, whatever that business might be. The customer is what keeps the business fueled and running. Without the customer, there would be no business, and keeping customer happy and coming back is of the utmost importance.
Though customer service truly can't be simplified into a one-rule overview and the truth is that customers aren't always right, there are some universal rules governing good customer service.
1. Listen: When dealing with a customer, the first rule is to listen to what they're saying rather than anticipating what they want. Customers appreciate being heard, and if you take the few moments to really, really listen to their request, complaint or statements, you're increasing the odds that you'll be able to help them in an efficient, direct manner.
2. Acknowledge: People appreciate being acknowledged. Whether they're waiting on a lon
There are many types of advertising and there are many reasons that companies advertise. Most of the time companies advertise a special or a sale in order to get customers to come in the door and make purchases. All advertising is trying to get the reader to do something or to make a decision; a decision to support something, adopt an idea, vote for a candidate
Though customer service truly can't be simplified into a one-rule overview and the truth is that customers aren't always right, there are some universal rules governing good customer service.
1. Listen: When dealing with a customer, the first rule is to listen to what they're saying rather than anticipating what they want. Customers appreciate being heard, and if you take the few moments to really, really listen to their request, complaint or statements, you're increasing the odds that you'll be able to help them in an efficient, direct manner.
2. Acknowledge: People appreciate being acknowledged. Whether they're waiting on a lo
One recent morning, at 10:35, I walked into a local McDonald’s and ordered a sausage biscuit. The counter person turned around to look up at the clock. Then she said to me: “Breakfast ends at 10:30.” A little surprised, I told her that it was only a few minutes after that time and couldn’t she sell me a biscuit? She just stood there and repeated “We don’t serve br
Though customer service truly can't be simplified into a one-rule overview and the truth is that customers aren't always right, there are some universal rules governing good customer service.
1. Listen: When dealing with a customer, the first rule is to listen to what they're saying rather than anticipating what they want. Customers appreciate being heard, and if you take the few moments to really, really listen to their request, complaint or statements, you're increasing the odds that you'll be able to help them in an efficient, direct manner.
2. Acknowledge: People appreciate being acknowledged. Whether they're waiting on a lo
The Labour party has held their party conference in Blackpool on a more than one occasion. The fact that such a large conference has been held in the area more than once is an indication that Blackpool is more than capable of playing host to conferences of almost any size. The scope of most conferences would be dwarfed by the size of those party conferences, but e
1. Listen: When dealing with a customer, the first rule is to listen to what they're saying rather than anticipating what they want. Customers appreciate being heard, and if you take the few moments to really, really listen to their request, complaint or statements, you're increasing the odds that you'll be able to help them in an efficient, direct manner.
2. Acknowledge: People appreciate being acknowledged. Whether they're waiting on a lo
Many small businesses are family owned and operated. They may be owned by parents and children, spouses, siblings, and extended families. Some family enterprises work well; others are disasters. Every family and every business has interpersonal dynamics. In a family business those dynamics intertwine so it is difficult, if not impossible to separate them. For
2. Acknowledge: People appreciate being acknowledged. Whether they're waiting on a long, slow-moving line or being put on hold, customers are more apt to remain patient if they feel like they're not being ignored. For customers at the back of a long line, often a simple smile and statement of "I'll be with you soon" will increase their patience manifold. For customers waiting on hold, it's a good idea to pick up the phone every now and again, just to let them know they haven't been forgotten about and that you'll be with them as soon as it's possible.
3. Be courteous and respectful: Even the most difficult customers often respond to courtesy and respect, and maintaining that standard is professional and should be adhered to at all costs.
4. Devote your full attention to the customer: There's nothing ruder than a cashier that's chatting about her plans for the night with the cashier at the next register while she's ringing up your purchases. In addition, paying attention to something else while assisting a customer opens the door for mistakes, particular wh
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