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Will You Add? - Future Sales are Hiding in Service
The Truck Driver’s Responsibility – Trucking Safety, First And AlwaysLet's talk about what exactly the truck driver is responsible for when it comes to hauling freight. To be on the safe side let's assume that the driver is responsible for absolutely everything unless I specifically say otherwise.
Customer Service staff earn your trust by appre
Meant to increase the economic security of employees, employee benefits are non-wage compensations in addition to normal wages or salaries. Employee benefits could be in the form of health and dental plans; retirement benefit plans; group-term life and long-term-care insurance plans, legal assistance plans, adoption assistance, relocation assistance, child care ben
Except for one problem: they don’t have the latest computers on display!
Managers in the company’s Sales Department have decided their latest products are better off on display only in the Sales Showroom in a completely different building across town. Why?
In the minds of the Sales Managers, the Repair and Service Center is merely a cost center for ‘after-sales service’, not a vital profit center for generating new business growth.
What an out-of-touch, narrow-minded, wasteful and expensive point of view!
Think about this: When you purchase a new policy or product, how much do you truly trust the salesperson offering the package?
Do you trust a salesperson from Company A any more than someone you meet from Company B, C or D? Not likely. After all, you know the sale is just the sale. Once your money has moved and the product is in your hands, any future problems will be addressed by the people in Service, not Sales.
On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.
Customer Service staff earn your trust by apprec
Getting a job in the film industry can be very challenging. It is not like other industries, which are based upon how well your resume is written or how well you interview. Industry jobs are very lucrative and highly sought after. This is in part because they can be very rewarding experiences presenting the opportunity for travel, glamour and fame. Although not ad
In the minds of the Sales Managers, the Repair and Service Center is merely a cost center for ‘after-sales service’, not a vital profit center for generating new business growth.
What an out-of-touch, narrow-minded, wasteful and expensive point of view!
Think about this: When you purchase a new policy or product, how much do you truly trust the salesperson offering the package?
Do you trust a salesperson from Company A any more than someone you meet from Company B, C or D? Not likely. After all, you know the sale is just the sale. Once your money has moved and the product is in your hands, any future problems will be addressed by the people in Service, not Sales.
On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.
Customer Service staff earn your trust by appre
“When I was a child, I always thought the world was mine, A stomping ground for me, full of opportunities. I always had this attitude that I was going to go out into the world and do all the things I wanted to do." –MadonnaSo, what happens to the diva or Adonis in us? What happens to the girl or boy who is convinced of their career choices, bold enough to us
What an out-of-touch, narrow-minded, wasteful and expensive point of view!
Think about this: When you purchase a new policy or product, how much do you truly trust the salesperson offering the package?
Do you trust a salesperson from Company A any more than someone you meet from Company B, C or D? Not likely. After all, you know the sale is just the sale. Once your money has moved and the product is in your hands, any future problems will be addressed by the people in Service, not Sales.
On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.
Customer Service staff earn your trust by appre
Parking signs are used to give instructions and directions to vehicle owners while parking. They help in making the parking process convenient and as per the parking rules. Parking signs are also used to allow only authorized people and vehicles in the parking lots and to make the parking program effective. Along with parking signs there are property signs too that
On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.
Customer Service staff earn your trust by appre
Have you ever seen an ad on television that was beautiful, slick, and stylish but didn’t fit the product? How about a magazine ad that, though gorgeously photographed, didn’t make it clear what was being sold? Or have you heard a catchy radio ad that neglected to give contact information? If you pay attention, you’ll notice these money-wasting advertisements in all
Customer Service staff earn your trust by appreciating your problems, showing empathy for your frustration, taking action on your behalf and staying in touch with you throughout the process.
If they follow up afterwards to ensure you are well and truly contented, your level of confidence could go sky high.
Smart companies leverage that confidence into new leads, immediate referrals, high-value testimonials, positive word of mouth, increased sales…and growing profits.
Key Learning Point
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Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales.
It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and rewards they need to leverage hard-earned customer confidence into well-deserved and profitable new business.
Action Steps
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Review your current structure for generat
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The Synergistic Organization of Unique People (S.O.U.P) Model
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