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Will You Add? - It's a Lose-Lose-Lose Situation
If watching TV shows like Law and Order or old Ally McBeal re-runs has you thinking you would love a career as a legal assistant, you may want to look into the real world of one before entering the
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseein
It is hard to imagine the world without computers. I often find myself wondering about how we survived in the pre-computer era. Just a few short years ago the general population used computers fo
I think ‘Trainee’ badges are horrendous. They are frequently old and mangled, handed down from new staff to new staff for years.
The new staff feel exposed and humiliated, as if they do not warrant a real name until they prove their mettle on the front line. The customer feels uncertain and wary, wondering if his requests for service will be understood and acted upon correctly. And the manager is anxious, hoping a recycled plastic badge will provide some defense or insurance from customer upsets and complaints.
Just the opposite often happens. The staff, manager and customer are all on edge. It’s a ‘lose–lose–lose’ situation.
Instead, train your new staff to welcome customers with solid eye contact and a warm smile while saying:
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseein
Reading my Sunday newspaper yesterday reminded me of how Career Fairs do little to substantially increase local employment. It seems that no one is willing to say this, and a lot fewer are even will
The new staff feel exposed and humiliated, as if they do not warrant a real name until they prove their mettle on the front line. The customer feels uncertain and wary, wondering if his requests for service will be understood and acted upon correctly. And the manager is anxious, hoping a recycled plastic badge will provide some defense or insurance from customer upsets and complaints.
Just the opposite often happens. The staff, manager and customer are all on edge. It’s a ‘lose–lose–lose’ situation.
Instead, train your new staff to welcome customers with solid eye contact and a warm smile while saying:
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseein
Many people have the dream of making money on the Internet, yet few manage to eek out more than a few dollars doing so. As someone who has made a substantial portion of my revenue from product sales
Just the opposite often happens. The staff, manager and customer are all on edge. It’s a ‘lose–lose–lose’ situation.
Instead, train your new staff to welcome customers with solid eye contact and a warm smile while saying:
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseein
Corporate promotional gifts come in all shapes and sizes. They can range from the very common personalized pens, calendars, mugs, caps and fridge magnets to very sophisticated company branded s
Just the opposite often happens. The staff, manager and customer are all on edge. It’s a ‘lose–lose–lose’ situation.
Instead, train your new staff to welcome customers with solid eye contact and a warm smile while saying:
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseein
Introduction;A few years ago my wife and I used to work for a major retail company, we held positions of supervisor and manager respectively. We both wanted to start our own
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseeing my work to be sure we take care of everything just the way you want it. Is that alright?’
Most customers would be surprised by such confidence from a new staff and are likely to respond, ‘That’s fine!’ And if the service is good, positive compliments will surely follow.
Key Learning Point
`Trainee' badges don't help; they only hurt and hinder.
Action Steps
Don't create anxiety with an old piece of plastic. Instead, build confidence and goodwill with the right kind of training.
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