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Will You Add? - In the Spirit of Service
When was the last time you thought about the words your business uses to describe itself and what it does? In the rush of market pressures and getting things done, it's easy to forget that we establish our unique
This article is continued from ‘Ten Things NOT To Write In Your CV – Part One’. Your CV (Curriculum Vitae) – Resume for our American friends sells you to your prospective employer. It has to be straight and too th
One worthy winner is an unnamed night nurse in the maternity ward of a nearby hospital.
A new father wrote to me with this report:
‘My experience at the hospital was very positive. I was staying over with my wife after the delivery. One night I had a headache (maybe from the lack of sleep and being a first-time parent). I asked one of the staff for a pain reliever. She gave me a neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of her way to satisfy a “customer”, even when I wasn’t the baby or the
In general, you are looking for a job. You go to school, work hard, and get professional qualifications. All these efforts are spent to make you ‘Employable’ only. You look for a company with good brand, s
One worthy winner is an unnamed night nurse in the maternity ward of a nearby hospital.
A new father wrote to me with this report:
‘My experience at the hospital was very positive. I was staying over with my wife after the delivery. One night I had a headache (maybe from the lack of sleep and being a first-time parent). I asked one of the staff for a pain reliever. She gave me a neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of her way to satisfy a “customer”, even when I wasn’t the baby or th
What sort of things should you consider? What do you want your employee to do? Is the expense of an employee, or you going to make more money, or is it going to cost you more in the end? These are some of the ques
‘My experience at the hospital was very positive. I was staying over with my wife after the delivery. One night I had a headache (maybe from the lack of sleep and being a first-time parent). I asked one of the staff for a pain reliever. She gave me a neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of her way to satisfy a “customer”, even when I wasn’t the baby or th
The most easily expectable reaction from employees for Six Sigma implementation will be the one of Well, here they are at it again or How good is it over other existing methods? Knee jerk reactions, such as these
"To accomplish great things in life, you first must aspire to greatness, and live your aspirations!"Imagine: Successfully accomplishing any goal set before you and
You bet it is! Three key characteristics of an ‘UP Your Service Mindset’ are: abundant generosity, genuine compassion and seeing the world from your customer’s point of view. Whoever she is, this night nurse at the hospital clearly demonstrated all three.
Key Learning Point
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To offer the spirit of service, look beyond your customer’s request to identify their true concerns. What you can offer may be different, and more effective, than what they have requested. Listen
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