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Will You Add? - Why Is This Information Hidden?
I had been traveling and “seminaring” this past week and whenever I finish, I like to write about what most of the seminar participants have been asking about.This past week, I spent a fair amount of time in the “b
Medical billing of oxygen claims is not for the mentally challenged. Medical billers should really be paid a lot more money than they are, but that is not the focus of this article. Our focus is to try to make heads or
The message says: ‘We can confirm your order details;
Estimated delivery date: 16.10.2001
Order reference number: BA01
Total order value: 68.37
Unfortunately, Item 107-694 is currently unavailable. We have a substitute which is a similar item but all cream in colour. If you would like the substitute item sent please contact us by telephone or by e-mail.
Best Regards, Online Customer Care
What in the world is ‘Item 107-694’? How strange that the company tells her the item code and available colors, but does not mention a name or description of the product.
The company asks Sue to contact them either by telephone or by e-mail, but no telephone number is provided.
Such simple information. So obvious to the company. Why is it hidden from the customer?
Key Learning Point
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Don't expect customers to know or remember everything about your products and organization. Customers appreciate convenient references and reminders. Make it easy for customers to contact, query, try and buy.
Action Steps
--------------------------------------------------------------------------------
Put complete access information on all your products, packages and points of contact. List your mailing and e-mail address, telephone and fax numbers on every page of your website. Put stickers with the same information on the back, bottom or side of all your products. Be sure the signature file in your e-mail program is accurate, detailed and up to date. Make it easy for
For the professional services person, some iterations of CRM may be confusing - many are slanted toward automating customer service operations. But never fear, there is a whole lot more to CRM than fielding service calls.
Best Regards, Online Customer Care
What in the world is ‘Item 107-694’? How strange that the company tells her the item code and available colors, but does not mention a name or description of the product.
The company asks Sue to contact them either by telephone or by e-mail, but no telephone number is provided.
Such simple information. So obvious to the company. Why is it hidden from the customer?
Key Learning Point
--------------------------------------------------------------------------------
Don't expect customers to know or remember everything about your products and organization. Customers appreciate convenient references and reminders. Make it easy for customers to contact, query, try and buy.
Action Steps
--------------------------------------------------------------------------------
Put complete access information on all your products, packages and points of contact. List your mailing and e-mail address, telephone and fax numbers on every page of your website. Put stickers with the same information on the back, bottom or side of all your products. Be sure the signature file in your e-mail program is accurate, detailed and up to date. Make it easy fo
Giving good customer service is indeed essential in the home remodeling sector and as much as the product is paramount upon completion truly the customer service aspect is equally as critical. Customer service for home re
The company asks Sue to contact them either by telephone or by e-mail, but no telephone number is provided.
Such simple information. So obvious to the company. Why is it hidden from the customer?
Key Learning Point
--------------------------------------------------------------------------------
Don't expect customers to know or remember everything about your products and organization. Customers appreciate convenient references and reminders. Make it easy for customers to contact, query, try and buy.
Action Steps
--------------------------------------------------------------------------------
Put complete access information on all your products, packages and points of contact. List your mailing and e-mail address, telephone and fax numbers on every page of your website. Put stickers with the same information on the back, bottom or side of all your products. Be sure the signature file in your e-mail program is accurate, detailed and up to date. Make it easy fo
Whether you're new to the mortgage business or been sitting on the sidelines for a while, this is a great time to get involved and jump-start your mortgage business.The U.S. housing market is still encouragingly ac
Action Steps
--------------------------------------------------------------------------------
Put complete access information on all your products, packages and points of contact. List your mailing and e-mail address, telephone and fax numbers on every page of your website. Put stickers with the same information on the back, bottom or side of all your products. Be sure the signature file in your e-mail program is accurate, detailed and up to date. Make it easy fo
Warmer weather has arrived. April showers have brought May flowers. Now it’s time to get out and enjoy that fresh air!Office workers spend the majority of their days inside, toiling in their little cubicles. Man
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