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    t negatively on your business.
    · Accents / language barriers can pose communication problems; this is especially true for call centers which are located overseas or in another state where there are major differences in pronunciation
    · Some persons are reluctant to leave voice messages, so automated syste
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    As with most things in life, answering services have their advantages and disadvantages. For some independent contractors who are one-man bands, they are live savers, to others they can be your worst enemies. Read the pros and cons of having an answering service and decide for yourself.

    Pros

    · No need to employ additional people to man telephones, this is especially important if you are running a small start up company or a large operation that needs twenty-four hour customer service availability. This can result in massive savings as salaries and benefits are not necessary.
    · No more missed calls /lost clients; losing potential clients can be a hard blow especially for small operations.
    · Urgent calls are handled until you are able to deal with them from a company level. Also, you can screen calls when on holiday, and if you are an independent contractor, take messages only from those clients you want to
    · Many answering services are located off-shore or in Third World countries leading to reduced cost to the business.v

    Cons

    · Less control over people answering calls on behalf of your business; some services may be staffed by people who are unmotivated or dislike what they do. This can reflect negatively on your business.
    · Accents / language barriers can pose communication problems; this is especially true for call centers which are located overseas or in another state where there are major differences in pronunciation
    · Some persons are reluctant to leave voice messages, so automated system

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    eed to employ additional people to man telephones, this is especially important if you are running a small start up company or a large operation that needs twenty-four hour customer service availability. This can result in massive savings as salaries and benefits are not necessary.
    · No more missed calls /lost clients; losing potential clients can be a hard blow especially for small operations.
    · Urgent calls are handled until you are able to deal with them from a company level. Also, you can screen calls when on holiday, and if you are an independent contractor, take messages only from those clients you want to
    · Many answering services are located off-shore or in Third World countries leading to reduced cost to the business.v

    Cons

    · Less control over people answering calls on behalf of your business; some services may be staffed by people who are unmotivated or dislike what they do. This can reflect negatively on your business.
    · Accents / language barriers can pose communication problems; this is especially true for call centers which are located overseas or in another state where there are major differences in pronunciation
    · Some persons are reluctant to leave voice messages, so automated syste

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    t clients; losing potential clients can be a hard blow especially for small operations.
    · Urgent calls are handled until you are able to deal with them from a company level. Also, you can screen calls when on holiday, and if you are an independent contractor, take messages only from those clients you want to
    · Many answering services are located off-shore or in Third World countries leading to reduced cost to the business.v

    Cons

    · Less control over people answering calls on behalf of your business; some services may be staffed by people who are unmotivated or dislike what they do. This can reflect negatively on your business.
    · Accents / language barriers can pose communication problems; this is especially true for call centers which are located overseas or in another state where there are major differences in pronunciation
    · Some persons are reluctant to leave voice messages, so automated syste

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    · Many answering services are located off-shore or in Third World countries leading to reduced cost to the business.v

    Cons

    · Less control over people answering calls on behalf of your business; some services may be staffed by people who are unmotivated or dislike what they do. This can reflect negatively on your business.
    · Accents / language barriers can pose communication problems; this is especially true for call centers which are located overseas or in another state where there are major differences in pronunciation
    · Some persons are reluctant to leave voice messages, so automated syste

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    t negatively on your business.
    · Accents / language barriers can pose communication problems; this is especially true for call centers which are located overseas or in another state where there are major differences in pronunciation
    · Some persons are reluctant to leave voice messages, so automated systems may not work in some instances.
    · Confidentiality issues are also important as persons beyond your realm of control may have access to sensitive telephone messages
    · Automated systems tend to be full after a while, and unable to take any more messages.

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