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Will You Add? - Customer Service – What You Say Makes a Difference
According to most salary researchers and guides, getting your MBA can mean a $10,000 to $30,000 salary increase, but don't let the numbers get you too excited about the possibilities; there are still other factors to consider when calculat
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpful than “You have to g
Here's a concise guide to MICR and associated technologies.Magnetic Ink Character Recognition (MICR) was developed to utilize the benefits of computer technology in the banking industry. Prior to the use of a MICR line, check sortin
1. Listen carefully to your own speech and start to notice, and then cut out, ‘crutch words’ – words which mean nothing, but which we commonly use as padding. Words like ‘basically’, ‘actually’, ‘you know’, ‘sort of’ and of course the dreaded ‘at the end of the day’!
Not only are they incredibly irritating when used repeatedly, but they will make you sound unsure of your facts and unprofessional. You might find you slip into this habit when you’re feeling flustered or uncertain.
2. Avoid expressions like ‘you must’, ‘you should’, ‘you have to’ when talking to the customer – they don’t have to do anything unless it’s take their business elsewhere!
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpful than “You have to ge
Once you have decided to sell your business, there are a number of steps that you need to take to help you ensure that you find the best deal possible. Among these steps, one of the most important is for you to be aware of the process of s
1. Listen carefully to your own speech and start to notice, and then cut out, ‘crutch words’ – words which mean nothing, but which we commonly use as padding. Words like ‘basically’, ‘actually’, ‘you know’, ‘sort of’ and of course the dreaded ‘at the end of the day’!
Not only are they incredibly irritating when used repeatedly, but they will make you sound unsure of your facts and unprofessional. You might find you slip into this habit when you’re feeling flustered or uncertain.
2. Avoid expressions like ‘you must’, ‘you should’, ‘you have to’ when talking to the customer – they don’t have to do anything unless it’s take their business elsewhere!
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpful than “You have to g
The heat press is arguably the most important component of any T-shirt printing business. Without a high quality model, you’ll find your final prints lacking colour and/or clarity. It’s very important to gauge both the heat and pressure of
Not only are they incredibly irritating when used repeatedly, but they will make you sound unsure of your facts and unprofessional. You might find you slip into this habit when you’re feeling flustered or uncertain.
2. Avoid expressions like ‘you must’, ‘you should’, ‘you have to’ when talking to the customer – they don’t have to do anything unless it’s take their business elsewhere!
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpful than “You have to g
Are you like me? I like to handle things on my own so I don't even THINK about incorporating help with anything I am working on ... especially my business as a whole.Well, I learned something new recently. It was a HORRIBLE experien
2. Avoid expressions like ‘you must’, ‘you should’, ‘you have to’ when talking to the customer – they don’t have to do anything unless it’s take their business elsewhere!
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpful than “You have to g
Telecom scams and fraud continues to be a multi-billion dollar problem for the U.S. consumer and for business organizations. As the telecom industry changes, so do the methods of scam artists. The best line of defense is to be aware of the
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpful than “You have to get your order in by Friday or it will take another week”.
3. Never tell the customer what you can’t do! Instead of “We can’t deliver until next month”, say “We can guarantee delivery by mid-May”. Always make sure you are giving yourself plenty of leeway - under-promise and over-deliver.
4. Remember to say thank you – don’t take their custom for granted. You can express appreciation in all kinds of ways, from verbally to a quick note or a bunch of flowers. Or think about offering ways in which to reward regular custom – buy a certain amount and get one free etc.
These suggestions have come out of discussions during customer service and sales courses, and I hope they will help you to develop and maintain good relationships with your customers.
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