Will You Add? - Business

Are You Really Listening During Your Interview?
We all know that answering questions about yourself is the main purpose of a job interview but did you know that listening is just as important as talking? In order to properly answer the questions asked, you need to know what the interviewer is fishing for in an answer and the way to do that is to actively listen to what he or she is saying.When you practice active listening you can give complete answers that will impress the speaker. Say for example, you are on an interview and are asked if you have any problems multitasking. You might

le customers to access their accounts on-line – and give them the ability to change billing and service options while there. Giving customers (who want it) the ability to interact more with their accounts will make them happier – and has the added benefit of saving companies money and employee time.

Understanding AT&T / SBC's New Yellow Pages Discount Policies
My Yellow Page advertising agency has many AT&T advertisers as clients, so we faithfully follow discount options for them. The new discount plan is completely different from anything offered before. Up till now AT&T advertisers could negotiate their own discounts with their SBC (now AT&T)Yellow Page sales rep. This would often mean businesses with the same ad size and features would pay wildly different prices.The new AT&T discount program is designed to standardize the pricing for all advertisers. The discounts can be as much as 50% or as l

We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service.

In addition to the basics we all have heard time and again, there are five new areas of customer service that should be addressed to keep customers happy.

What do customers say?

1) Preserve me from auto-attendant hell! Customers are becoming increasingly annoyed and frustrated with having to sift through a multitude of options and press numerous buttons – only to be told that the desired service is only available through the company’s website. Worse is when the auto-attendant uses voice recognition – but doesn’t ‘recognize’ your voice.

It’s understandable that companies want to reduce costs by using attendants and, there’s no question that these are valuable tools. Yet, people want to connect with human beings; they don’t want to listen to a long list of prompts – especially not if they are having a problem (and let’s face it, that’s what usually triggers the call in the first place). To keep customers happy, here are few simple tips:

• Always make it easy for customers to reach a human being.
• Give people the option of voice prompt or touch prompt.
• If you do use an auto-attendant, limit the number of menus to two rounds of choices before the customer reaches a human being.
• If you have asked the customer to key in account information, transfer the profile along with the call.
• If the call has been answered by a company rep, and needs to transfer the call to another department, do not put the customer back into a long queue.

Instead, let your customer service rep be able to jump the front of the line, and get them to stay on the call with the client until the next person has picked up. Once this happens, the first rep should introduce the caller and give rep #2 a pr?cis of the situation so the customer doesn’t feel like he or she is having to start all over again.

2) Don’t make me wait more than a couple of minutes in a phone queue. Many companies are making clients wait 15 minutes or more in a phone queue. Anything more than 2-3 minutes is considered unacceptable by more than 80% of customers surveyed.

3) Don’t make me quote chapter and verse about my account to get simple information. In these days of increased white collar crime, it is reasonable, and sensible, for companies to protect their customers by ascertaining that they are dealing with the correct person before discussing an account. However, 3 questions should be the limit. Beyond that, it takes up too much time (costing the company money) and only frustrates your client.

4) Give me more flexibility in how I contact you. As communication options increase, so should the options that customers have for contacting your company. Offer clients the choice of scheduling appointments by going on-line or using their PDA to access a special appointment site. Let customers send a text message or e-mail to request that customer service call them within the hour. Enable customers to access their accounts on-line – and give them the ability to change billing and service options while there. Giving customers (who want it) the ability to interact more with their accounts will make them happier – and has the added benefit of saving companies money and employee time.

Data Entry Services Are The Core of Any Business
Data entry is the core of any business and though it may appear to be easy to manage and handle, this involves many processes that need to be dealt systematically. Huge changes have taken place in the field of data entry and due to this handling the work has become much easier then before. So if you want to make use of the best data entry services to maintain the data and other information about your company, you must be ready to spend money for this. It is in no way an attempt to say that data entry services are costly, but just to say that good

sn’t ‘recognize’ your voice.

Job Search Market Plan . . . a 21st Century Success Tool
A carefully prepared job search market plan guarantees your job hunting success. It’s one of the most important alternative or non-traditional strategies for the 21st Century job marketplace.Why is a job search market plan so important? Because since 9/11 and Katrina everything’s changed. There have been significant advances in hiring practices. Employers have new and different expectations of a job candidate. And all this has required new and alternative ways of thinking about finding a job.You can’t expect to make your way succ

ll.
• If the call has been answered by a company rep, and needs to transfer the call to another department, do not put the customer back into a long queue.

All You Need to Know about GAAP Accounting Standards: A Guide to Accounting Principles
What is GAAP?GAAP, or Generally Accepted Accounting Principles, refers to rules and parameters set by the Accounting Practices Board of the American Institute of Certified Public Accountants. GAAP also includes certain established ways of accounting, which may or may not have been set by any authority.Aim of GAAP:GAAP aims toward making the accounting procedure transparent and make it easier for investors and creditors to get information. Here are some of the goals of GAAP.1) To make information available to investors an

e about my account to get simple information. In these days of increased white collar crime, it is reasonable, and sensible, for companies to protect their customers by ascertaining that they are dealing with the correct person before discussing an account. However, 3 questions should be the limit. Beyond that, it takes up too much time (costing the company money) and only frustrates your client.

The New Wild West
Ike Clanton had nothing with his cowboy renegade outlaws compared to the new gangs of the internet!The old wild west...where outlaws were king...free to roam, rape, pillage...basically do whatever they wanted to whom ever they wanted. Gangs of men who roamed the plains in search of victims. Taking money, land, dignity...whatever they desired to quench their never ending appetites for money and power.Sounds rather like the modern day net. The outlaws in this case are the hype mongers, the scam artists, the "so-called" interne

5) Don’t tell me how I have to deal with you. Right now there are multiple generations of customers – which means multiple ways in which people want to interact with companies. Don’t force everyone into the same mold, or you risk alienating at least one of the generational groups. It makes no sense to tell someone who is older and computer-phobic that they can only get their bills on-line (and yes, a large percentage of people 60 years and older does not trust on-line “banking” and “account management” in any form)… just as it could cost you a customer if you were to tell a Gen Xer that there is no on-line access to their accounts. More than ever it’s important to know how your customers want to be treated – and do deal with them their way.

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Should you be looking for a nursery job and have found nothing suitable so far, it would be a brilliant idea to use the Internet as an employment means. Of course, you cannot always get hired just by browsing the Internet!

If you are just starting a new job, it can be a daunting task to give presentations. After all, everyone is watching your every move and they almost always have over the top high expectations. The last thing you want to do is mess up your production, let alone give them the wrong impression. Luckily there are many different ways for new employees to learn business etiquette.

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Will You Add? - What's Changing in Customer Service? The Top 5 New Things That Customers Want

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