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  • Will You Add? - As a Business Owner Do You Know How to Be a Good Customer?

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    of course was to rectify the problem which is what I did I emailed the customer with their purchase and apologized for the inconvenience and explained that the site had been down. Normally I not only send the purchased product but either send more items or offer a discount on their next purchase, after verifying that they did purchase from my sites. This time I was so floored
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    As business owners have you ever considered how you act as a customer will reflect on your own business?

    Time and again I have run across business owners who are not the best customers. They are rude, not professional and just plain hard to deal with.

    For instance I just recently had a customer who purchased a downloadable e-book from one of my sites. I have all products set up to be instantly emailed to customers upon purchase or they are redirected to a webpage to download the product. Unbeknownst to me the website had gone down during the night while I was sleeping since the web hosting company I have my site through was doing updates and the servers were down for a couple hours. This was not something in my control and rarely happens but if you have a website you realize this type of thing happens from time to time.

    The customer purchased the e-book during the night while I was sleeping and they did not receive it as it should have been sent automatically. The next morning I woke up and went to work and saw an email from this customer. I opened it up and was shocked!

    Not only did they say they had been working online for 3 years trying to make a money online but they were tired of being scammed by people...then they went on to say that means you and more words were said which I will not elaborate on. The time that had passed from when they purchase the e-book to the time I got the email the next morning was only a few hours not days or weeks.

    My first instinct of course was to rectify the problem which is what I did I emailed the customer with their purchase and apologized for the inconvenience and explained that the site had been down. Normally I not only send the purchased product but either send more items or offer a discount on their next purchase, after verifying that they did purchase from my sites. This time I was so floored

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    oducts set up to be instantly emailed to customers upon purchase or they are redirected to a webpage to download the product. Unbeknownst to me the website had gone down during the night while I was sleeping since the web hosting company I have my site through was doing updates and the servers were down for a couple hours. This was not something in my control and rarely happens but if you have a website you realize this type of thing happens from time to time.

    The customer purchased the e-book during the night while I was sleeping and they did not receive it as it should have been sent automatically. The next morning I woke up and went to work and saw an email from this customer. I opened it up and was shocked!

    Not only did they say they had been working online for 3 years trying to make a money online but they were tired of being scammed by people...then they went on to say that means you and more words were said which I will not elaborate on. The time that had passed from when they purchase the e-book to the time I got the email the next morning was only a few hours not days or weeks.

    My first instinct of course was to rectify the problem which is what I did I emailed the customer with their purchase and apologized for the inconvenience and explained that the site had been down. Normally I not only send the purchased product but either send more items or offer a discount on their next purchase, after verifying that they did purchase from my sites. This time I was so floored

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    s but if you have a website you realize this type of thing happens from time to time.

    The customer purchased the e-book during the night while I was sleeping and they did not receive it as it should have been sent automatically. The next morning I woke up and went to work and saw an email from this customer. I opened it up and was shocked!

    Not only did they say they had been working online for 3 years trying to make a money online but they were tired of being scammed by people...then they went on to say that means you and more words were said which I will not elaborate on. The time that had passed from when they purchase the e-book to the time I got the email the next morning was only a few hours not days or weeks.

    My first instinct of course was to rectify the problem which is what I did I emailed the customer with their purchase and apologized for the inconvenience and explained that the site had been down. Normally I not only send the purchased product but either send more items or offer a discount on their next purchase, after verifying that they did purchase from my sites. This time I was so floored

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    had been working online for 3 years trying to make a money online but they were tired of being scammed by people...then they went on to say that means you and more words were said which I will not elaborate on. The time that had passed from when they purchase the e-book to the time I got the email the next morning was only a few hours not days or weeks.

    My first instinct of course was to rectify the problem which is what I did I emailed the customer with their purchase and apologized for the inconvenience and explained that the site had been down. Normally I not only send the purchased product but either send more items or offer a discount on their next purchase, after verifying that they did purchase from my sites. This time I was so floored

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    of course was to rectify the problem which is what I did I emailed the customer with their purchase and apologized for the inconvenience and explained that the site had been down. Normally I not only send the purchased product but either send more items or offer a discount on their next purchase, after verifying that they did purchase from my sites. This time I was so floored by the rude comments, the words used in the email I did not.

    After rectifying the situation I started wondering what business they owned.

    Why?

    What you do as a customer reflects on your own business!

    If I was treated like this only a few short hours after a mistake happened on my own site how would I be treated if I ordered from them? Would they offer good customer service? Would I get my product?

    No wonder this customer never made any money online, if you cannot be a good customer yourself how do you expect to be a good business owner.

    So the next time you are a customer and a problem occurs with a purchase, remember the way you act reflects onto your own business. Give the owner the benefit of the doubt. Contact them politely and tell them there was a problem with their product and see if they can resend it or re-mail it to you. Be polite!

    Now I am not talking about repeat problems with a website, or it’s been weeks or months and you haven’t received your product. I am talking about the very first time you contact another owner about a problem you have with a product.

    Ask yourself this question: How would I as a business owner want a customer to treat me should they run across a problem with one of my products or services?

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