| Will You Add? |
Hubs | Hubbers | Topics | Request |
| #1 in Business | Subscribe Email Print |
|
You are here: Home > Business > Customer Service > The Smile Myth |
|
Will You Add? - The Smile Myth
Time Management Strategies for Modern Life Syndrome t turns out to be an impossible task. "It frustrates the farmer and irritates the pigs." And I'll bet you that the farmer can't sing any better than the pigs in the first place.Pay attention…focus…concentrate…prioritize…Easy to say but hard to do when so much is vying for your attention. What makes it so hard to master these basic concepts?Have you ever stopped to consider how much is fighting for your attention? Just picture for a moment:Opening a website page --pop-up dialogs springing into view --boxes of ads and comments lining the sides of the pages --multiple colors screaming out at youDriving down the freeway --billboards, high and low, --radio ads interrupting the traffic report --your cellphone ringingWatching your favorite television show --Floating announcements advertising other shows --Information strips scrolling weather updates and political announcements All of that is before you get to the office. I was scheduled for an interview with the manager of a major Las Vegas casino. I knew that one of his goals was to have a casino floor staff with a reputation for their shining smiles. Before the interview, someone took me aside: "Don't be caught off guard if he never smiles during the interview!" And The Safe Way To Find Legitimate Work At Home Jobs A great smile is important to your success in life. You can't argue with that. And if you want to improve your customer service in business, a great strategy is to tell all your front line people to smile! Well, maybe not.There are so many job and business opportunities online, that it seems to be a real goldmine, but what you don't now, is that a lot of people fall for scams and then get frustrated for not seeing the results that they want. You have to look for legitimate work at home jobs that will pay you month after month.I will tell you where you should start, but first lets look at some points you have to be aware before choosing that great online job. Never choose a job opportunity that seems to good to be true, always ask for contact information and if you want to be completely sure that the job is real, make a phone call to the company or employer.There are many places where you will come across legitimate work at home jobs ads, in newspapers, directories, online news, google ads, magazines, pop ups, emails, etc. of all of those sources there is not a best one, you have to see the what the job Here's the catch. Not all smiles are created equal. Genuine smiles and fake smiles don't have the same power and impact. And secondly, genuine smiles are not produced by executive decree. To believe otherwise is to believe a myth. Unless you hired Mona Lisa, the road to getting magical smiles is not easy or automatic. Without even knowing it, our "fake" detector is always turned on. We unconsciously read body language, facial signals, giving us an impression whether a smile is genuine or plastic. Have you ever met someone and felt that you had been thrown a fake smile? A salesman? Someone at a singles bar? Your in-laws? Actually, you could list almost any group as occasionally guilty of less-than-genuine smiles. Journalist Chandler Phillips, in preparing for his article titled Confessions of a Car Salesman (www.Edmunds.com), went undercover by working at two new car dealerships in the Los Angeles area. He recalls greeting his first customer: "I don't think I'll ever forget the look on their faces...I saw the fear." But wait a minute. I'm sure he greeted them with a cheerful Hello. And you can be certain he sported a flashy smile. What happened? Having a customer warm up to a sales person or front-line greeter is more complicated than a genuine or fake smile. A good, trusting relationship doesn't happen at the snap of a finger or the flash or a smile. A solid relationship is complex and it takes time. Let's examine some of the considerations and factors that help us understand promoting good customer service, good first impressions, and good relationships. First, you can't mandate smiles for you subordinates. I love the story about teaching pigs to sing. It turns out to be an impossible task. "It frustrates the farmer and irritates the pigs." And I'll bet you that the farmer can't sing any better than the pigs in the first place. I was scheduled for an interview with the manager of a major Las Vegas casino. I knew that one of his goals was to have a casino floor staff with a reputation for their shining smiles. Before the interview, someone took me aside: "Don't be caught off guard if he never smiles during the interview!" And The Importance Of Keeping Your Resume Updated isa, the road to getting magical smiles is not easy or automatic.Whether or not you're on the hunt for a new job, keeping your resume up-to-date is important. There's nothing worse than scrambling to come up with an accurate and interesting resume when you have two days to make the submission deadline for a job opening.It's Essential to Be Prepared Since you never know when you might need to submit it, you should regularly update your resume with relevant accomplishments, new job duties, recently achieved certifications, and other similar achievements instead of trying to remember critical information days, months, or even years after the fact. This is especially true of smaller but equally important achievements that may fade in memory as time passes.Even if you don't edit your resume regularly, you should keep good records of your benchmarks and accomplishments to use when you finally sit down at the computer. This may be as simple as keeping a l Without even knowing it, our "fake" detector is always turned on. We unconsciously read body language, facial signals, giving us an impression whether a smile is genuine or plastic. Have you ever met someone and felt that you had been thrown a fake smile? A salesman? Someone at a singles bar? Your in-laws? Actually, you could list almost any group as occasionally guilty of less-than-genuine smiles. Journalist Chandler Phillips, in preparing for his article titled Confessions of a Car Salesman (www.Edmunds.com), went undercover by working at two new car dealerships in the Los Angeles area. He recalls greeting his first customer: "I don't think I'll ever forget the look on their faces...I saw the fear." But wait a minute. I'm sure he greeted them with a cheerful Hello. And you can be certain he sported a flashy smile. What happened? Having a customer warm up to a sales person or front-line greeter is more complicated than a genuine or fake smile. A good, trusting relationship doesn't happen at the snap of a finger or the flash or a smile. A solid relationship is complex and it takes time. Let's examine some of the considerations and factors that help us understand promoting good customer service, good first impressions, and good relationships. First, you can't mandate smiles for you subordinates. I love the story about teaching pigs to sing. It turns out to be an impossible task. "It frustrates the farmer and irritates the pigs." And I'll bet you that the farmer can't sing any better than the pigs in the first place. I was scheduled for an interview with the manager of a major Las Vegas casino. I knew that one of his goals was to have a casino floor staff with a reputation for their shining smiles. Before the interview, someone took me aside: "Don't be caught off guard if he never smiles during the interview!" And The Collaborative Humanistic Workplace ournalist Chandler Phillips, in preparing for his article titled Confessions of a Car Salesman (www.Edmunds.com), went undercover by working at two new car dealerships in the Los Angeles area. He recalls greeting his first customer: "I don't think I'll ever forget the look on their faces...I saw the fear." But wait a minute. I'm sure he greeted them with a cheerful Hello. And you can be certain he sported a flashy smile. What happened?Over the next few years, Gen Yers will enter the workforce in ever-increasing numbers. Gen Yers entrepreneurial spirit makes them self-reliant yet camaraderie oriented attuned a community environment. The influx of Yers will usher in a variety of new learning and performance expectations as well as challenges that will affect how a company manages its employees. For the first time in modern history, the workforce will encompass four separate generations working side by side. The Silent Generation (born 1933-1945), Baby Boomers (born 1946-1964), Generation Xers (born 1965-1976), and Generation Yers (born 1977-1998).Traditional management styles has been hierarchical top down. The Yers will push companies to morph not bottom up but into a new style of collaborative humanism. Within the collaborative humanistic workplace, all employees regardless of diversity are seen as naturally hard working, Having a customer warm up to a sales person or front-line greeter is more complicated than a genuine or fake smile. A good, trusting relationship doesn't happen at the snap of a finger or the flash or a smile. A solid relationship is complex and it takes time. Let's examine some of the considerations and factors that help us understand promoting good customer service, good first impressions, and good relationships. First, you can't mandate smiles for you subordinates. I love the story about teaching pigs to sing. It turns out to be an impossible task. "It frustrates the farmer and irritates the pigs." And I'll bet you that the farmer can't sing any better than the pigs in the first place. I was scheduled for an interview with the manager of a major Las Vegas casino. I knew that one of his goals was to have a casino floor staff with a reputation for their shining smiles. Before the interview, someone took me aside: "Don't be caught off guard if he never smiles during the interview!" And Being Self-Employed - Is It All That It's Cracked Up To Be? rson or front-line greeter is more complicated than a genuine or fake smile. A good, trusting relationship doesn't happen at the snap of a finger or the flash or a smile. A solid relationship is complex and it takes time. Let's examine some of the considerations and factors that help us understand promoting good customer service, good first impressions, and good relationships.Ok, Here's the question. Is being self-employed all that it's cracked up to be? Ask anyone what they think about people who are self employed and I will guarantee you that the first response will be that they are all "rich". Yup, it's true, every self employed person is rich or suppose to be, baloney! Now, ask that same question of a dozen self-employed entrepreneurs and I bet you that you will hear twelve different responses.Before working for the "man", I was self-employed on the East Coast having owned 4 small businesses; not all at the same time, thank the Lord. Being self-employed has it's pros and cons, ups and downs, good days and bad days etc. I was responsible for making sure that my employees made an income. I was responsible for my making and income and providing myself with Health Insurance and vacations. There was no one there when I was sick to answer the phone to tell th First, you can't mandate smiles for you subordinates. I love the story about teaching pigs to sing. It turns out to be an impossible task. "It frustrates the farmer and irritates the pigs." And I'll bet you that the farmer can't sing any better than the pigs in the first place. I was scheduled for an interview with the manager of a major Las Vegas casino. I knew that one of his goals was to have a casino floor staff with a reputation for their shining smiles. Before the interview, someone took me aside: "Don't be caught off guard if he never smiles during the interview!" And Change, or Reinforce? t turns out to be an impossible task. "It frustrates the farmer and irritates the pigs." And I'll bet you that the farmer can't sing any better than the pigs in the first place.Do you know about the distinction - and it's a useful one - between communication that tries to reinforce and communication that tries to get change?If you follow politics you'll already be familiar with this idea: Incumbents send messages that reinforce existing voter behavior, while challengers call for changes.Any thoughtful marketing communication (and political communication is marketing communication) will be strongly influenced by this distinction, which affects not only the content, but also the presentation, and perhaps even the medium.For example, suppose you own a bookstore and every couple of months you send a newsletter to all residences within a two mile radius.Now, if you have good market share and you're profitable, you won't want to rock the boat. You'll want to reinforce existing behaviors (which include buying at your store).On the other hand, if I was scheduled for an interview with the manager of a major Las Vegas casino. I knew that one of his goals was to have a casino floor staff with a reputation for their shining smiles. Before the interview, someone took me aside: "Don't be caught off guard if he never smiles during the interview!" And you know what? Not once did he smile during the entire ten-minute interview. Later that month I took a friend to visit the casino. We walked thru the rows of slot machines to the pit of table games (blackjack, craps, roulette). My friend looked around and said, "Geez, where's the funeral!" Nobody was smiling. I mean NOBODY. The dealers weren't smiling. The floor supervisors weren't smiling. We weren't smiling. You can't create smiles by demanding them. If that were possible, you'd be drowning in a sea of fake smiles. If you think that ordering smiles for your subordinates is a good strategy...go buy a case of wax lips. Other factors leading to misguided smile strategies are: Sometimes our behavior gets in our way, and sometimes our thinking trips us up. A common fallacy of human behavior is to dislike in others what we dislike about ourselves. A sarcastic person likely has little tolerance for other sarcastic people. A pushy person probably does not like to be pushed around by others. A person who never smiles is likely to be bugged by people who don't smile! Hence we have the grim-faced casino manager who wants to be surrounded by shimmering, smiling faces. As the street-wise would say, "Ain't gonna happen!" On the flip-side, another fallacy of human behavior is to think that everyone is just like us. Or, closer to the truth, that everyone SHOULD be like us. If we have a great natural smile we feel like others should also beam a celebrity smile. But people are NOT like us. Due to culture, family upbringing, peer groups, genetics, medications, emotional states, bad teeth, and more...people are inclined or not inclined to smile. They are who they are. It's just the way it is. Another fallacy is "what you see is what you get!" Not necessarily so. Interpreting human nature is more complex than just observing someone's smile. Just because a person isn't smiling doesn't mean he'
HTTP = HTML link (for blogs, profiles,phorums):
Related Articles:The Key to Distributing Articles Life and times of a New Real Estate Agent in the 21st Century
|