Will You Add? - Business

The Right Accounting Software for You
Accounting software has been gaining momentum over the past years. Companies which use these software vouch for their efficiency to handle loads of accounting functions but do not add up to the costs unlike hiring a pool of trained and licensed accountants. Basically, an accounting software functions like a true accountant who handles accounts payable, accounts receivable, payroll and trial balance. Furthermore, the software can accommodate other functions which are usually handled by a staff. It too serves as an accounting information system. Accounting software is varied because their appropriateness depends on the revenu

5% change their habits (meaning they want to try something new for a while, the novelty factor). 9% of them quit because they're attracted to your competition. 14% of your customers leave because they're unhappy with your service. And an overwhelming 68% of your customers will leave you because they encounter an attitude of indifference. Certainly there are precautionary measures you can take to prevent some of your customers from leaving if you are aware of factors like these.

Delivering great customer service will not happen over night, but with a few well thought-out strategies, you can achieve 100% client satisfaction. If you are looking for a quick reference to great customer service, here are the “Six Secrets of Service”.

1. If you don’t like people, you have no business being in the people business.
2. Serve them well, you keep them. Service them poorly, you loose them.
3. Give the client, no

Where to Advertise Your Small Business Online…Without Paying a Penny
From start-up costs to paying employees, entering the world of small business is not an easy journey for your bank account. After all of the hassles of figuring out how to pay for your initial costs of expenses such as office space and supplies, one large question remains. How do you reach potential consumers? Without a large budget to accommodate the overwhelming costs of advertising in print publications, attracting the attention of buyers can be a serious challenge.However, advertising can be much cheaper than you expect. Any way in which you reach the eyes and ears of an audience is a form of

The goals for delivering great customer service starts with delivering a service-oriented attitude that is genuine. You want to exceed the client’s expectations and apply the service standards. It is also important to measure your effectiveness in delivering great customer service.

There are three service standards to keep in mind when dealing with a client or customer. These include using and giving personal attention to the customer, teamwork, and taking personal responsibility. There are a couple of ways you can give personal attention to your customers. First, you can anticipate their needs by recommending services or ideas that would benefit them, as well as noticing the clients' wants and needs before they have to ask. Another way is to treat every client as a “Very Important Person”. This can be accomplished by treating each client as a unique individual, using their name whenever possible, and by making the clients feel as if they are your top priority.

There are a number of ways to take responsibility. Be sure to follow through (be timely and responsive, keep promises, see a project through until the end) with a client. You should check customer satisfaction, offer alternatives, and show appreciation as well. These service standards will help you to exceed your client’s expectations, show your positive attitude, and measure the level of service you are delivering to your client.

Clients are worth more than a one-time interaction. You should take several things into consideration when dealing with a customer, such as revenue from a single sale, the average number of sales per year, and the average number of sales with a client over his/her lifetime. And by providing genuine service, you are giving your clients what they expect, as well as setting yourself apart from all other organizations. If you can go beyond what the client expects and do more for the client than other competing companies, this will lead to 100% client satisfaction. Donald A. Adams said, "To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity."

Another important aspect to delivering great customer service is to develop a consulting partnership with your clients. It is important to be the one to make the opening move and take the initiative. If you approach each interaction with a positive, caring attitude and view it as an opportunity to exceed their expectations, you will be well on your way to developing a valuable and lasting partnership. Three guidelines for creating a truly memorable impression include smiling and warmth with every interaction; presenting an "I'm here for you" attitude (by seeming ready, eager, attentive and caring); and finally by personalizing every interaction.

Satisfying the client can be a tricky endeavor when you are faced with multiple complaints and angry clients. When faced with complaints, it is necessary to listen to the client, apologize, sympathize, and most importantly, to take action. Angry clients are probably the biggest challenge opportunity you can face. Make sure to remain calm and not to take it personally. Kill ‘em with kindness, and they won’t be able to resist you! It is a good idea to remember the client’s names (and use them) as well as referring to details about the clients. This little bit of personal attention may be all that is needed to win them over. Goethe once said, "When we treat a man as he is, we make him worse than he is. When we treat him as if he already were what he potentially could be, we make him what he should be."

There are many reasons customers quit returning to a place of business. 4% of them move away (you can't do anything about them). 5% change their habits (meaning they want to try something new for a while, the novelty factor). 9% of them quit because they're attracted to your competition. 14% of your customers leave because they're unhappy with your service. And an overwhelming 68% of your customers will leave you because they encounter an attitude of indifference. Certainly there are precautionary measures you can take to prevent some of your customers from leaving if you are aware of factors like these.

1. If you don’t like people, you have no business being in the people business.
2. Serve them well, you keep them. Service them poorly, you loose them.
3. Give the client, not

But No One Else Is Doing It!
No one else is doing it? Great! In business, sometimes we have to do things differently than everyone else in order to succeed or excel.A friend of mine, many years ago, worked in an office where there were dozens of typists typing on manual typewriters. One day, they were all informed that they would have to learn to type on electric typewriters – NOW – because every manual was about to be replaced by an electric typewriter. No one else was doing that, and those typewriters were probably an expensive investment. Eventually, though, the office needed fewer typists, which saved them money. And the typists all le

ts feel as if they are your top priority.

1. If you don’t like people, you have no business being in the people business.
2. Serve them well, you keep them. Service them poorly, you loose them.
3. Give the client, no

Top Consultant Asks: Is Customer Service A Skill Or A Discipline?
Would you agree that there are some people that seem to have a gift for delivering top customer service?Their voices are lively, they listen patiently, and they organize their explanations succinctly and effectively.And there are others who seem miscast in their roles. They’re impatient, irritating or irritated, and they’re confusing.It would be easy to impute skill to the first type. They’re successful and they’re well received, and generally we believe people who get results at anything are more able than others.They may have been born that way: cheerful, resilient, and happy to be of service.<

ient expects and do more for the client than other competing companies, this will lead to 100% client satisfaction. Donald A. Adams said, "To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity."

1. If you don’t like people, you have no business being in the people business.
2. Serve them well, you keep them. Service them poorly, you loose them.
3. Give the client, no

Nurture Your Brand and Grow More Business
Is your brand alive? I ask that because most companies operate as if their company or product brand was some fixed, static concept in their customer's mind. They may feel they already "own" a position in their customer's mind such as the quality producer, or the price leader, or the supreme service provider -- and that may be true. But what many business owners don't realize, is that a brand is actually a living, fluid perception... one that fluctuates from day to day. In essence, it's more of an evolving, growing entity than a fixed and static "thing". So if branding is living, dynamic and vital, what ar

fying the client can be a tricky endeavor when you are faced with multiple complaints and angry clients. When faced with complaints, it is necessary to listen to the client, apologize, sympathize, and most importantly, to take action. Angry clients are probably the biggest challenge opportunity you can face. Make sure to remain calm and not to take it personally. Kill ‘em with kindness, and they won’t be able to resist you! It is a good idea to remember the client’s names (and use them) as well as referring to details about the clients. This little bit of personal attention may be all that is needed to win them over. Goethe once said, "When we treat a man as he is, we make him worse than he is. When we treat him as if he already were what he potentially could be, we make him what he should be."

1. If you don’t like people, you have no business being in the people business.
2. Serve them well, you keep them. Service them poorly, you loose them.
3. Give the client, no

Salaries By Profession - Pick Wisely
Salaries quantify a price that the system is willing to pay for a skill. But what it does not take into account is your potential. Your potential comes into play as you experiment and evolve. To get into the highest paid brackets you obviously need to be highly proficient with your skill, identify gaps in the markets, identify emerging trends and create your presence in those areas. Your experiences, time invested and ability to adapt and expand will all count in your choices.More often than not, the ones who have a natural inclination, flair or liking to a certain path, fare better in that area. This makes life easy

1. If you don’t like people, you have no business being in the people business.
2. Serve them well, you keep them. Service them poorly, you loose them.
3. Give the client, not what he wants, but what he really needs.
4. Make your clients feel good about spending their money.
5. If you can’t get out of it, get into it!
6. When you give great service, EVERYBODY WINS!!!

For further information on delivering exceptional customer service, please feel free to contact us. Best of luck in WOW Service!

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No competition?! Is this naive? Wishful thinking? A load of bunk? Not at all. As a coach who has consistently defied conventional wisdom as to what makes a successful coaching practice (NOT built on coaching other coaches!), let me share with you what I have learned along the way and what saves me EVERY SINGLE TIME I start to get overwhelmed or lose my business focus.

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Will You Add? - Delivering Great Customer Service

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