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Will You Add? - Make 'em Laugh Customer Service
Do you ever feel like you’ve lost touch with the enthusiasm and passion you once felt about your career?Remember when you were just starting-out at your first job, or you were a recent graduate? You probably thought that any job would be available to you; that every employer would want to hire you. You were excited about your prospects and believed that you had something wonderful to share.But now that you’ve been in
The video has some great shots of people riding the bus, Reggie greeting them, and everyone laughing and having a good time.
“Buzzy” is another person who knows about humor. His employer started issuing name tags to their employees, Buzzy decided to choose a nickname, rather than his own. “I figured, who could ever get mad at someone named Buzzy,” he smiled. “People almost always ask about my name. They ask if that’s my real name. I tell them no, my real name is Sparky.”
Does humor always wo
One of the easiest ways to advertise your business for free is to write articles for your local newspaper or industry trade magazines.That's right. You can write one article for your local newspaper or an industry trade magazine and sometimes even get paid while advertising your business.How does that work? Trade magazines are hungry for articles as are your local newspaper, but be careful about how you approach it.<
Shawn was using humor to provide customer service, “I could have simply ignored selling the higher-priced tickets, but I got a kick out of seeing the customers laugh. I don’t recall anyone not buying the upgrade after I gave my little sales pitch.”
Shawn was selective. He didn’t try up-selling on everyone. “The people I asked were people who I thought would have a use for Business Class travel,” Shawn revealed. He probably had a knack for recognizing people that had a good sense of humor as well.
Humor and laughter are great aspects of customer service. When people are laughing they’re having a good time. If people equate fun with your service, that’s fantastic.
Reggie Wilson drives a bus for Seattle Transit. It could be a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actually wait for him to serve them? Because Reggie makes his customers smile!
Reggie’s bus becomes his stage as he performs for his customers. He uses a combination of bad jokes, childish songs, and a sign that says, “Smile!” Reggie says, "There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude.” It works for him and it works for the people that make a point of riding his bus.
SunShower Learning produced a customer service training video called Smile! The training video highlights how Reggie uses humor to deliver great customer service.
“SMILE! Shows how positive attitudes can be the primary factor in every customer service interaction – for the sake of the customer AND, most importantly, for your own quality of life.”
- Ad copy on the jacket of the Smile! Customer Service Training Video
The video has some great shots of people riding the bus, Reggie greeting them, and everyone laughing and having a good time.
“Buzzy” is another person who knows about humor. His employer started issuing name tags to their employees, Buzzy decided to choose a nickname, rather than his own. “I figured, who could ever get mad at someone named Buzzy,” he smiled. “People almost always ask about my name. They ask if that’s my real name. I tell them no, my real name is Sparky.”
Does humor always wor
When you send people your resume, whether it's through regular mail, overnight mail, e-mail, or a fax, it's important to include a one-page cover letter. This letter must be carefully written so that it's just as convincing a document as your resume. The reason for this is that the only purpose of a cover letter is to provide information about yourself that will make people want to read your resume.Gone are the days when a
Shawn was selective. He didn’t try up-selling on everyone. “The people I asked were people who I thought would have a use for Business Class travel,” Shawn revealed. He probably had a knack for recognizing people that had a good sense of humor as well.
Humor and laughter are great aspects of customer service. When people are laughing they’re having a good time. If people equate fun with your service, that’s fantastic.
Reggie Wilson drives a bus for Seattle Transit. It could be a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actually wait for him to serve them? Because Reggie makes his customers smile!
Reggie’s bus becomes his stage as he performs for his customers. He uses a combination of bad jokes, childish songs, and a sign that says, “Smile!” Reggie says, "There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude.” It works for him and it works for the people that make a point of riding his bus.
SunShower Learning produced a customer service training video called Smile! The training video highlights how Reggie uses humor to deliver great customer service.
“SMILE! Shows how positive attitudes can be the primary factor in every customer service interaction – for the sake of the customer AND, most importantly, for your own quality of life.”
- Ad copy on the jacket of the Smile! Customer Service Training Video
The video has some great shots of people riding the bus, Reggie greeting them, and everyone laughing and having a good time.
“Buzzy” is another person who knows about humor. His employer started issuing name tags to their employees, Buzzy decided to choose a nickname, rather than his own. “I figured, who could ever get mad at someone named Buzzy,” he smiled. “People almost always ask about my name. They ask if that’s my real name. I tell them no, my real name is Sparky.”
Does humor always wo
According to the National Gardening Association, suckers are rapidly growing shoots rising from an underground root or stem, often to the detriment of the tree. They can be very irritating and annoying for they bear no flowers or fruit. Rather than cut them off, one way to get rid of them is to roughly yank the suckers off to remove the cells and tissues that cause re-growth.Even if you are not a gardener, you know
Reggie’s bus becomes his stage as he performs for his customers. He uses a combination of bad jokes, childish songs, and a sign that says, “Smile!” Reggie says, "There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude.” It works for him and it works for the people that make a point of riding his bus.
SunShower Learning produced a customer service training video called Smile! The training video highlights how Reggie uses humor to deliver great customer service.
“SMILE! Shows how positive attitudes can be the primary factor in every customer service interaction – for the sake of the customer AND, most importantly, for your own quality of life.”
- Ad copy on the jacket of the Smile! Customer Service Training Video
The video has some great shots of people riding the bus, Reggie greeting them, and everyone laughing and having a good time.
“Buzzy” is another person who knows about humor. His employer started issuing name tags to their employees, Buzzy decided to choose a nickname, rather than his own. “I figured, who could ever get mad at someone named Buzzy,” he smiled. “People almost always ask about my name. They ask if that’s my real name. I tell them no, my real name is Sparky.”
Does humor always wo
Unemployment insurance is a joint program funded through both the federal government and the states. If you have ever been fired from a job you are likely eligible for unemployment insurance. The amount you can claim and the amount of time you can claim varies depending on the state you live in. Unemployment insurance or compensation is designed to help workers who become employed continue to meet their financial obligations un
SunShower Learning produced a customer service training video called Smile! The training video highlights how Reggie uses humor to deliver great customer service.
“SMILE! Shows how positive attitudes can be the primary factor in every customer service interaction – for the sake of the customer AND, most importantly, for your own quality of life.”
- Ad copy on the jacket of the Smile! Customer Service Training Video
The video has some great shots of people riding the bus, Reggie greeting them, and everyone laughing and having a good time.
“Buzzy” is another person who knows about humor. His employer started issuing name tags to their employees, Buzzy decided to choose a nickname, rather than his own. “I figured, who could ever get mad at someone named Buzzy,” he smiled. “People almost always ask about my name. They ask if that’s my real name. I tell them no, my real name is Sparky.”
Does humor always wo
When a merchant signs a contract with a credit card processing provider, said business owner must indicate the anticipated monthly volume, average ticket and highest ticket. Invariably, merchants (especially new ones), have an exceedingly difficult time with this speculation process. It’s not easy forecasting one’s volume of business, let alone how much will be secured through the use of credit cards.Despite the arduous t
The video has some great shots of people riding the bus, Reggie greeting them, and everyone laughing and having a good time.
“Buzzy” is another person who knows about humor. His employer started issuing name tags to their employees, Buzzy decided to choose a nickname, rather than his own. “I figured, who could ever get mad at someone named Buzzy,” he smiled. “People almost always ask about my name. They ask if that’s my real name. I tell them no, my real name is Sparky.”
Does humor always work? No, nothing works 100%, but it’s good to have the odds in your favor and humor helps those odds. Buzzy says, “I once had a customer come back the day after a customer service incident. He came up to me and apologized. I was shocked. I had never seen that happen before. I doubt if he would have done it if my name were Michael, or Tom. I had leveled with him the day before and kept my cool.” People just expect to like Buzzy and they do. Would Buzzy lie?
Being in a good humor and staying in a good humor is part of the job of customer service. We want people to enjoy their experiences with us. When things go right, it’s outstanding. When things go wrong, good humor and attitude can get us over the rough spots.
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