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  • Will You Add? - Customer Service Reps: Resist Kicking Your Customers Out The Door!

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    ds are great, and the feeling of independence is remarkable!

    Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explai

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    I was trying to cancel my satellite TV subscription about five weeks ago, and something very interesting and foolish happened to me.

    As I was terminating this relationship by phone, and trying to gently slip away, and gracefully move on to the satellite-less part of my life, I felt a strong boot on my rear-side!

    The CSR’s wouldn’t let me go without threatening and insulting me.

    Let me set the scene.

    Fed up with over 100 channels and nothing good to watch, I figured what the heck, I’m going to just do the cave man thing: Grab raw signals from the air with a tiny antenna, and not pay a nickel for my programs.

    Like ice fishing, there’s some difficulty in it, but the rewards are great, and the feeling of independence is remarkable!

    Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explain

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    p by phone, and trying to gently slip away, and gracefully move on to the satellite-less part of my life, I felt a strong boot on my rear-side!

    The CSR’s wouldn’t let me go without threatening and insulting me.

    Let me set the scene.

    Fed up with over 100 channels and nothing good to watch, I figured what the heck, I’m going to just do the cave man thing: Grab raw signals from the air with a tiny antenna, and not pay a nickel for my programs.

    Like ice fishing, there’s some difficulty in it, but the rewards are great, and the feeling of independence is remarkable!

    Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explai

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    o without threatening and insulting me.

    Let me set the scene.

    Fed up with over 100 channels and nothing good to watch, I figured what the heck, I’m going to just do the cave man thing: Grab raw signals from the air with a tiny antenna, and not pay a nickel for my programs.

    Like ice fishing, there’s some difficulty in it, but the rewards are great, and the feeling of independence is remarkable!

    Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explai

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    the cave man thing: Grab raw signals from the air with a tiny antenna, and not pay a nickel for my programs.

    Like ice fishing, there’s some difficulty in it, but the rewards are great, and the feeling of independence is remarkable!

    Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explai

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    ds are great, and the feeling of independence is remarkable!

    Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explained my wish to the first CSR who took down all of the information, and then said I’d have to speak to a second rep.

    Number two interrogated me. Why was I leaving their happy electronic family? What did I like to watch?

    Growing impatient, I said enough of the survey! Give me your supervisor.

    This honcho tried to get through the same survey, which I disallowed, and then he made four threats:

    (1) He wasn’t sure I was disconnectable because I might owe some mystery fee to the installation company that I had to bring back a zillion times to get the install right;

    (2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;

    (3) I had to return my rece

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