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Will You Add? - Customer Service Reps: Call Me MISTER Tibbs!
Many people have the dream of making money on the Internet, yet few manage to eek out more than a few dollars doing so. As someone who has made a substantial portion of my revenue from product sales both on and offline, I can
(1) Dealing with adults, and peo
When you spend 40+ hours a week at your desk, it’s important to make it your own. Pictures, lighting, cartoons, calendars — they’re all easy ways to put your stamp on your space. But just as your clothing at work gives an impr
To end the condescension, Poitier says: “Call me MISTER Tibbs!”
I can relate, as a customer, when I’m speaking to a CSR who has taken the liberty of using my first name, without permission.
I don’t know where or when the change happened in our society, “empowering” CSR’s, and others we meet in business, to be so familiar, so soon. In fact, when I grew up, I was taught to use a formal title when:
(1) Dealing with adults, and peop
Failure to implement the recommendations of an investigation into what ails an organisation is a norm for most organisations.For some organisations it is a serial norm. As a consultant arriving to complete the analysis
To end the condescension, Poitier says: “Call me MISTER Tibbs!”
I can relate, as a customer, when I’m speaking to a CSR who has taken the liberty of using my first name, without permission.
I don’t know where or when the change happened in our society, “empowering” CSR’s, and others we meet in business, to be so familiar, so soon. In fact, when I grew up, I was taught to use a formal title when:
(1) Dealing with adults, and peo
What is awareness, anyway? The dictionary describes it as wakefulness or knowingness. In the world of advertising, the meaning is slightly different. Awareness is described in a variety of ways, including recall and recogni
I can relate, as a customer, when I’m speaking to a CSR who has taken the liberty of using my first name, without permission.
I don’t know where or when the change happened in our society, “empowering” CSR’s, and others we meet in business, to be so familiar, so soon. In fact, when I grew up, I was taught to use a formal title when:
(1) Dealing with adults, and peo
Businesses that depend upon advertising should do everything possible to make sure they are spending their dollars wisely. But as we all know, this is easier said than done. How can we attract attention, develop a powerful m
I don’t know where or when the change happened in our society, “empowering” CSR’s, and others we meet in business, to be so familiar, so soon. In fact, when I grew up, I was taught to use a formal title when:
(1) Dealing with adults, and peo
OK, very few of us like the interviewing process. Unfortunately, you've got to face the music once in a while. Keep these few nuggets in mind when you're going on your next interview or if you want to advise a colleague:
(1) Dealing with adults, and people of a more mature age;
(2) Dealing with people who have formal titles, or who are acting in a formal capacity; such as doctors, coaches, teachers, and the like;
(3) With customers; and
(4) With strangers of all kinds, upon first meeting them.
Of course, the exception is when we’ve been invited explicitly to use someone’s first name, or when he or she introduces herself with a first name, only.
Here’s the scene with which I have difficulty:
I call about my charge card, go throu
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