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Will You Add? - Complaints? Cut 'm Off At The Pass Pardner
Once you have decided to make the use of business cards to not only identify your self to strangers, but also to advertise your business you must always have them with you so that you can distribute them to passers by wherever you are.Your conta
No one wants to hear bad news but it is so much better to own up to the situation by confronting the problem head-on then wait for it to be resolved in an exchange of
With all of the attention today on effective management techniques and the need for people skills, it's surprising that one of the most critical areas to getting ahead in your career doesn't get much attention - the fine art of managing your boss.As a “glued to the TV” youngster, I watched countless cowboy shows and used to run around the neighborhood spouting cowboy clich?s like, “We’ll cut ‘m off at the pass.”
That hokey phrase came to me from somewhere back in my memory the other day when talking to a client who was in trouble with a customer over a delayed delivery. The customer was going to be furious and my client was hoping the problem would just blow over without a confrontation. But somehow we knew that it just wasn’t going to go away.
I strongly suggested that, rather than wait until the customer got so angry that they called and verbally exploded, we should “cut ‘m off at the pass” by proactively calling the customer politely and apologize, explaining the situation and what you will be doing to correct it, then giving the new expected delivery date (and then duck!). This shows that you are aware of the situation and doing whatever you can to minimize the effect of it. You are giving assurances that you will be working to expedite it to the best of your ability and, assuming that the customer is a reasonable person, will lower the volatility of the confrontation. Of course, you still have to deliver on your promise and the customer’s new expectations.
No one wants to hear bad news but it is so much better to own up to the situation by confronting the problem head-on then wait for it to be resolved in an exchange of
'Fear of rejection' is the major reason why individuals looking for a career change hesitate to use networking as the most powerful weapon in their job search armoury. This is even the case with senior people who you would have thought anybody would b
I strongly suggested that, rather than wait until the customer got so angry that they called and verbally exploded, we should “cut ‘m off at the pass” by proactively calling the customer politely and apologize, explaining the situation and what you will be doing to correct it, then giving the new expected delivery date (and then duck!). This shows that you are aware of the situation and doing whatever you can to minimize the effect of it. You are giving assurances that you will be working to expedite it to the best of your ability and, assuming that the customer is a reasonable person, will lower the volatility of the confrontation. Of course, you still have to deliver on your promise and the customer’s new expectations.
No one wants to hear bad news but it is so much better to own up to the situation by confronting the problem head-on then wait for it to be resolved in an exchange of
Due to the internet, it is very easy for a creative and innovative person to do research on potential business opportunities. Not only are their a variety of websites that offer past market research, there are many that forecast the future of different
No one wants to hear bad news but it is so much better to own up to the situation by confronting the problem head-on then wait for it to be resolved in an exchange of
A couple of weeks ago I attended an event planners Christmas function. The turnout was decent, there was no shortage of skewered prawns or celebratory cocktails and a good amount of effort had gone into the costumes worn by circulating serving staff.!). This shows that you are aware of the situation and doing whatever you can to minimize the effect of it. You are giving assurances that you will be working to expedite it to the best of your ability and, assuming that the customer is a reasonable person, will lower the volatility of the confrontation. Of course, you still have to deliver on your promise and the customer’s new expectations.
No one wants to hear bad news but it is so much better to own up to the situation by confronting the problem head-on then wait for it to be resolved in an exchange of
The exciting world of brave hearted day traders is filled with the high pitched drama of making or losing fortunes on a daily basis. Day traders work by the minute and sometimes even seconds, as per the volatile swings of the market. Their earnings dep
No one wants to hear bad news but it is so much better to own up to the situation by confronting the problem head-on then wait for it to be resolved in an exchange of fury. If the problem is handled well, many, if not most, customers will be somewhat understanding. They know that problems arise, errors are occasionally made, (gosh even I will admit to making a few! Let’s see, April of 1997 I think but I digress) and most people will extend a second chance.
When problems arise and you know you will fall short of both your promises and your customer’s expectations, “cutting ‘m off at the pass” will defuse the situation enough to give you the time to deliver on your promises and hopefully keep your customer from abdicating to your competition.
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