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Will You Add? - 10 Reasons To Turn Your Customer Service Into A Cross-Selling Platform
An interview is much like a blind date. You have sweaty palms, heart palpitations, shaky nerves and a preconceived notion of what could happen. The perfect scenario unfolds in your mind, where you are calm, cool and collected, dressed smartly, totally in control, enthusiastically meeting the other person’s gaze and brimming with confidence. However, that idea has begun to unravel, because as of right now, you are LATE, because you got lost, forgot your resume, wore a shirt that is making you sweat and have pulled a muscle breaking in new shoes. As you are being led to the boardroom, you’re informed that your possible Superiors will be sitting in.
(3) Customers May Be In A Perfect Mood To Buy More!
At a
Trade makes the world go round. The world is a smaller place, thanks to the way in which import and export has changed. These days, almost everything is available either in shops or by order over the internet. It is, of course, possible to get great bargains if you travel and explore but this is time-consuming and expensive unless you buy in bulk and there are language barriers. People like their shopping to be as easy as possible, which is why they don’t mind paying a bit more for their purchases. This is where the importers and exporters come into play.Import and export is a business you can easily do from home. You need very little to start
There are ten really great reasons your CSR’s should make an effort to cross-sell to existing customers and clients:
(1) You Already Have The Customer’s Attention!
This may sound obvious, but it’s a critical fact. Marketers wrack their brains thinking of clever ways to simply get prospects to focus upon their offers. When you have existing customers on the phone, you don’t have to compete with other companies for their ears—they’re already tuned into you, and only you. From a communication perspective, your signal-to-noise ratio is extremely favorable, so you may as well take advantage of this fact.
(2) You Can Customize Your Offer On The Spot!
One of my clients cross-sells insurance. When clients phone in with a question about their homeowner’s policy, they’re treated to a quick offer that can save them money on their auto policy. The information as to what insurance clients currently have with the agency is displayed prominently on the CSR’s screen, so reps can always offer a pertinent, additional policy.
(3) Customers May Be In A Perfect Mood To Buy More!
At a f
What is medical transcription?The process of transcribing doctor-dictated dictations for the purposes of documentation as a medical record is simply termed as medical transcription. The person who transcribes the dictations into a document is a medical transcriptionist or a medical transcription professional. The process originated in the West. The person who did this job used to be called as a medical assistant who used to be with the doctor at the hospital writing down notes instructed by him. Advancement of this process is electronic conversion of the dictations.Why and who?For insurance purposes and maintenance of medical
(1) You Already Have The Customer’s Attention!
This may sound obvious, but it’s a critical fact. Marketers wrack their brains thinking of clever ways to simply get prospects to focus upon their offers. When you have existing customers on the phone, you don’t have to compete with other companies for their ears—they’re already tuned into you, and only you. From a communication perspective, your signal-to-noise ratio is extremely favorable, so you may as well take advantage of this fact.
(2) You Can Customize Your Offer On The Spot!
One of my clients cross-sells insurance. When clients phone in with a question about their homeowner’s policy, they’re treated to a quick offer that can save them money on their auto policy. The information as to what insurance clients currently have with the agency is displayed prominently on the CSR’s screen, so reps can always offer a pertinent, additional policy.
(3) Customers May Be In A Perfect Mood To Buy More!
At a
Every type of business must concentrate on good customer service and the small-business person knows that whatever line of work they are in that if they do not give good customer service then perhaps the competition will. For those businesses giving customer service is paramount, as those customers will eventually migrate over to the competition and cease being customers if the service is lousy.Let's look at a case study for a moment with a dry cleaners type business. The dry cleaning business is very simple and yet customer service is the key to driving repeat business, which is the bread and butter of the dry clean industry.Many dry
(2) You Can Customize Your Offer On The Spot!
One of my clients cross-sells insurance. When clients phone in with a question about their homeowner’s policy, they’re treated to a quick offer that can save them money on their auto policy. The information as to what insurance clients currently have with the agency is displayed prominently on the CSR’s screen, so reps can always offer a pertinent, additional policy.
(3) Customers May Be In A Perfect Mood To Buy More!
At a
No doubt we have all heard by now of the statistic stating that what we say accounts for only 7% of our communication (body language accounting for 55% and tone of voice for 38%). Nevertheless, the way in which you express yourself can have a huge impact on your customer or whoever else you are talking to. These tips may help:1. Listen carefully to your own speech and start to notice, and then cut out, ‘crutch words’ – words which mean nothing, but which we commonly use as padding. Words like ‘basically’, ‘actually’, ‘you know’, ‘sort of’ and of course the dreaded ‘at the end of the day’!Not only are they incredibly irritating when us
(2) You Can Customize Your Offer On The Spot!
One of my clients cross-sells insurance. When clients phone in with a question about their homeowner’s policy, they’re treated to a quick offer that can save them money on their auto policy. The information as to what insurance clients currently have with the agency is displayed prominently on the CSR’s screen, so reps can always offer a pertinent, additional policy.
(3) Customers May Be In A Perfect Mood To Buy More!
At a
Are you trying to decide on a promotional item to publicize your business? There are a great many reasons why promotional t-shirts fit the bill. Why choose promotional t-shirts as a marketing promotion, employee incentive or advertising gift? Here are just a few of the reasons. High quality custom printed t-shirts are always in demand. Custom promotional t-shirts promote brand loyalty and recognition. Every customer wearing one of your promotional t-shirts is a walking advertisement for your business. 62% of the population own ten or more custom t-shirts, including promotional tees offered by their employers,
(3) Customers May Be In A Perfect Mood To Buy More!
At a famous camera-maker’s four service centers, reps used to field thousands of calls every day from disappointed and angry folks whose film or cameras failed their expectations. They’d solve problems, and nothing else, until a senior executive asked this question: “Can we transform this cost-center into a profit-center by selling new items to these callers?”
We showed them how to cross-sell carrying cases, photo albums, and flash attachments. The more effective CSR’s closed up to 50% of those to whom they made offers! Contrary to common sense, customers were happy to buy. Having been convinced their problems would be solved, they settled into a receptive mood.
(4) It Takes Less Time Than You Think!
A concern is that conversations could ramble on and on if cross-selling is introduced. Actually, the opposite occurs. When reps are trained to control conversations, and they take on modest sales duties as well, they actually have explicit ways to “end” calls, where they may not have had them before.
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