Tags |
|
|
Links |
|
|
Will You Add? - Learn to Anticipate Your Customer's Needs
When it comes to a driver's success throughout his or her career there will always be one factor that will stand out time and time again above all else...more important than the equipment you drive, more important than the freight you haul, and even more important than the company you were working for. The biggest factor in the level of success and happiness a driver will find will without a doubt be your dispatcher. E
Long story short, she found the jelly. But we were both a bit upset throughout the process. I was upset because I’m a regular customer and I know what the restaura
In the not to distant past businesses were able to succeed simply with salespeople having a knowledgeable understanding of their products, some good old personal charm (people skills) and ambition.But in today’s terrorized world, complex global economy, and intensely competitive business environment, salespeople from the small mom and pop to large corporate giants in every market face unprecedented challenges.This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I’ve been less than pleased with the customer service so far.
This morning when we decided to go to breakfast, my mouth started watering for their delicious scones. They usually have 3-4 kinds available such as chocolate chip, blueberry and cranberry. I have shared these with my mom a few times and always love it with raspberry or strawberry jam and a “spot” of mint tea and honey.
This morning was no different. I knew exactly what I wanted when I got there. When it was my time to order I asked the waitress to bring some jam with my scone. Her answer totally put me off and I got defensive. She said: “well, we might have some jelly, but most people want raspberry or strawberry and I’m not sure if I can find any, so you might have to have orange”.
The hot prickles hit the back of my neck and I got ticked! I’m the customer after all, paying you and I don’t care if you have to run down the street to get the right jelly, I know you have it.. so FIND it!
My answer surprised her. I said, “oh NO, that won’t do. I don’t eat orange. You’ll have to find me some of the other jams that I like”. (I think I even said I HATE orange... to be extra dramatic! Okay, so it's a little over the top... but I didn't WANT orange! )
Long story short, she found the jelly. But we were both a bit upset throughout the process. I was upset because I’m a regular customer and I know what the restauran
There are many different types of freelance photography jobs and there are hundreds of people that love and enjoy it. Usually the photography it is a hobby that can be relatively inexpensive, but sometimes you can invest a lot of money on. Freelance photography jobs offer you the opportunity to work in something that you enjoy. Photos are very special since they give us nice memories of different moments, places
This morning was no different. I knew exactly what I wanted when I got there. When it was my time to order I asked the waitress to bring some jam with my scone. Her answer totally put me off and I got defensive. She said: “well, we might have some jelly, but most people want raspberry or strawberry and I’m not sure if I can find any, so you might have to have orange”.
The hot prickles hit the back of my neck and I got ticked! I’m the customer after all, paying you and I don’t care if you have to run down the street to get the right jelly, I know you have it.. so FIND it!
My answer surprised her. I said, “oh NO, that won’t do. I don’t eat orange. You’ll have to find me some of the other jams that I like”. (I think I even said I HATE orange... to be extra dramatic! Okay, so it's a little over the top... but I didn't WANT orange! )
Long story short, she found the jelly. But we were both a bit upset throughout the process. I was upset because I’m a regular customer and I know what the restaura
In any form of business, it is a must to make the best out of their material in order to grab and easily reach out for clients. Mainly the main purpose why businesses tend to venture for advertising is that they want to make their businesses globally known.The postcards in particular are tools that are portable and simple to carry over. Its size is handy enough that makes it easier to be packaged and sent via ma
The hot prickles hit the back of my neck and I got ticked! I’m the customer after all, paying you and I don’t care if you have to run down the street to get the right jelly, I know you have it.. so FIND it!
My answer surprised her. I said, “oh NO, that won’t do. I don’t eat orange. You’ll have to find me some of the other jams that I like”. (I think I even said I HATE orange... to be extra dramatic! Okay, so it's a little over the top... but I didn't WANT orange! )
Long story short, she found the jelly. But we were both a bit upset throughout the process. I was upset because I’m a regular customer and I know what the restaura
You find them in all spheres of society – in cubicles, on the shop floor, on the sports field, in the marching crowd of protesters, as huge as in the CEO-chair, yet as small as on the nursery school playground. They are the minority group of people impacting on the majority of society – whether positive or negative – but they are of one breed: the leaders. However, the real leaders – those who make it to be examples
My answer surprised her. I said, “oh NO, that won’t do. I don’t eat orange. You’ll have to find me some of the other jams that I like”. (I think I even said I HATE orange... to be extra dramatic! Okay, so it's a little over the top... but I didn't WANT orange! )
Long story short, she found the jelly. But we were both a bit upset throughout the process. I was upset because I’m a regular customer and I know what the restaura
Even bad advertising works.But the good stuff works better. In fact, if you have a good concept with good copy, then you don't have to spend as much money on media. While writing ads is a specialty, someone willing to devote some time to doing it well can certainly create an effective ad. Here are some tips.• Your first goal is a good concept. Don't do what everyone else is doing. Remembe
Long story short, she found the jelly. But we were both a bit upset throughout the process. I was upset because I’m a regular customer and I know what the restaurant offers. She was upset because I challenged her and strongly suggested that she serve me what I wanted… which meant she was going to have to work a bit harder.
Learning to anticipate your customer’s needs means that when you find out that customers like a certain service, or a certain product more than others, then KEEP IT ON HAND. If they don’t like a certain system or they don’t like something that you offer, be willing to listen to the complaints and solve the problem first if you can. If you can’t, then sympathize with the customer, explain and offer a different solution! Never just say “no” to a customer if you want to keep them coming back.
For the waitress this morning to be effective, she’d have to go the extra step and tell her management that she’s noticing that they’re running low on Strawberry and Raspberry jelly. She’d have to request that the manager order EXTRA of those and keep them on hand at all time. She would have needed to handle me by saying that she'd do WHATEVER she could to find the jam I requested, and if she was unsuccessful, she'd figure something out. (If it came down to that, then she should offer me free scone or something of that nature.)
Pleasing her customers will bring bigg
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.atriclecheck.com/article/15708/atriclecheck-Learn-to-Anticipate-Your-Customers-Needs.html">Learn to Anticipate Your Customer's Needs</a>
BB link (for phorums):
[url=http://www.atriclecheck.com/article/15708/atriclecheck-Learn-to-Anticipate-Your-Customers-Needs.html]Learn to Anticipate Your Customer's Needs[/url]
Related Articles:
Leadership Matters - Hiring - Winning At The Game
Seven Key Steps To Making A Career Change
Bookmark it:
|