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Will You Add? - Have You Hugged a Customer Today?
India is a country of vast culture and various communities as Information technology (IT) outsourcing exports of India getting a boom in business. If India would focus on multi-dimensional projects and have the motivation to grab all the outsourcing jobs. Services like software development, transcription services, management outsourcing, legal, editing and writing services, data entry services and various ways that would be implemen
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or
There are many unfortunate circumstances that can befall your company’s information technology systems. From hardware failures to property theft, there are many pitfalls that await your technology investment, but what is the most precious asset your company has in its portfolio?The answer is DATA.No matter what happens to your company’s hardware investment it can always be replaced. Regardless of theft, damage, or co
Boy, was I mistaken....
As it turns out, I seldom use my scanner for slides. And no matter how many different 'Kathy' techniques I tried to get it to work, nothing. I even resorted to reading the online manual (what was I thinking?). Still didn't work.
After several (okay, many!) bull-headed attempts to figure it out myself, I called the Epson tech help line.
The good news, they actually answered the phone near midnight. The bad news? My scanner was out of warranty, so I'd have to pay $9.95 for their tech service.
I was pretty desperate, so $9.95 seemed a bargain. And indeed, I got the help I needed. I was, once again, a happy pup.
Didn't think about it again until the telemarketer called today....
1 - Good For Me
Before the call, I had virtually no attention on Epson, my scanner, or the slides that are now beautifully printed.
And I must say, when I answered the phone and heard, "Is this Kathleen?" (my first clue that it's not a friend calling!), I was a little annoyed.
For whatever reason, I didn't hang up. And I answered all the rep's questions about my experience with the Epson tech guys.
I was reminded that I didn't call just once, but twice - when I had some follow-up questions a few days later.
The call reminded me how great it was to be able to access their tech support 24 hours a day. (Is it just me, or do you, too, find that everything breaks down in the middle of the night?)
And the quick survey made me think back to the beautifully printed artwork that I scanned from my friend's slides.
Gotta say, I felt really good when I hung up the phone!
2 - Good For Them
What's in it for Epson?
Well, if even half of their calls today end in another smiling customer like me, they're doing great!
They're also getting valuable feedback that can help them improve their tech support, and their products.
Who knows if the two tech guys I spoke with last week were one "5" on the survey away from getting fired, or getting a promotion? I'd like to think that my positive feedback helped them personally, in some small way.
It's a win-win situation. And I like that.
3 - Make a Habit of Hugging Your Customers
Yes, I could have emailed Epson and told them how helpful their tech guys were. But I didn't.
Which got me thinking....
How often do we actually take the time to "hug" our customers and supporters?
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or o
Most of the time, competition stimulates us, gets our juices flowing, generates creativity, a sense of excitement, and motivates us to perform at our best. Looking for work is another matter! When it comes to financial survival, to regaining independence and self-worth, competition can be crippling.We apply for a job in the fervent hope that hundreds of others are not also applying. Finding work is too serious an issue to be
I was pretty desperate, so $9.95 seemed a bargain. And indeed, I got the help I needed. I was, once again, a happy pup.
Didn't think about it again until the telemarketer called today....
1 - Good For Me
Before the call, I had virtually no attention on Epson, my scanner, or the slides that are now beautifully printed.
And I must say, when I answered the phone and heard, "Is this Kathleen?" (my first clue that it's not a friend calling!), I was a little annoyed.
For whatever reason, I didn't hang up. And I answered all the rep's questions about my experience with the Epson tech guys.
I was reminded that I didn't call just once, but twice - when I had some follow-up questions a few days later.
The call reminded me how great it was to be able to access their tech support 24 hours a day. (Is it just me, or do you, too, find that everything breaks down in the middle of the night?)
And the quick survey made me think back to the beautifully printed artwork that I scanned from my friend's slides.
Gotta say, I felt really good when I hung up the phone!
2 - Good For Them
What's in it for Epson?
Well, if even half of their calls today end in another smiling customer like me, they're doing great!
They're also getting valuable feedback that can help them improve their tech support, and their products.
Who knows if the two tech guys I spoke with last week were one "5" on the survey away from getting fired, or getting a promotion? I'd like to think that my positive feedback helped them personally, in some small way.
It's a win-win situation. And I like that.
3 - Make a Habit of Hugging Your Customers
Yes, I could have emailed Epson and told them how helpful their tech guys were. But I didn't.
Which got me thinking....
How often do we actually take the time to "hug" our customers and supporters?
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or
2 minutes. That’s how long it takes for an employer to decide whether they want to hire you or not. First impressions set the tone for the interview and in the vast majority of cases, once that impression is set, it is not usually turned around. So here are some important tips you can use to ensure you make a great first impression.Energy level. Show some bounce in your step. Act like you are excited to be there and are
I was reminded that I didn't call just once, but twice - when I had some follow-up questions a few days later.
The call reminded me how great it was to be able to access their tech support 24 hours a day. (Is it just me, or do you, too, find that everything breaks down in the middle of the night?)
And the quick survey made me think back to the beautifully printed artwork that I scanned from my friend's slides.
Gotta say, I felt really good when I hung up the phone!
2 - Good For Them
What's in it for Epson?
Well, if even half of their calls today end in another smiling customer like me, they're doing great!
They're also getting valuable feedback that can help them improve their tech support, and their products.
Who knows if the two tech guys I spoke with last week were one "5" on the survey away from getting fired, or getting a promotion? I'd like to think that my positive feedback helped them personally, in some small way.
It's a win-win situation. And I like that.
3 - Make a Habit of Hugging Your Customers
Yes, I could have emailed Epson and told them how helpful their tech guys were. But I didn't.
Which got me thinking....
How often do we actually take the time to "hug" our customers and supporters?
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or
One universal and noteworthy characteristic of human beings is to seek accolades for their accomplishments. From childhood to maturity we are captivated by the lust for recognition in some form or the other especially for remarkable work (if any) done by us. Bearing this essential human feature in mind, Homo sapiens have invented diverse ways to compliment a person’s achievements.Speech is a viable means to honor a person in
They're also getting valuable feedback that can help them improve their tech support, and their products.
Who knows if the two tech guys I spoke with last week were one "5" on the survey away from getting fired, or getting a promotion? I'd like to think that my positive feedback helped them personally, in some small way.
It's a win-win situation. And I like that.
3 - Make a Habit of Hugging Your Customers
Yes, I could have emailed Epson and told them how helpful their tech guys were. But I didn't.
Which got me thinking....
How often do we actually take the time to "hug" our customers and supporters?
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or
Sure, we've all had those days. You head for work in a foul mood, dreading another eight hours of monotony and tedium. There's nowhere to go within the company and your boss is no help, so you fight the urge to tell off your manager and quit on the spot, just like in that old Johnny Paycheck song.Ever wonder, however, if it's not the job, but your perspective?For many people, getting stuck in a rut on their career path
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or our service
- take the time to be grateful, and find ways to let people know about it!
Thanking our customers isn't just good for the soul. It's good business.
I'll be hugging lots more often - and more deliberately - in the future. I hope you'll join me.
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