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  • Will You Add? - What Every Employee Should Know About Putting Positive Phrases Into Customer Service

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    * All right. I'll see what I can do about it.

    * It will take a few minutes. Would you like me

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    If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?

    * I'm sorry. I didn't get that.
    * I can't understand what you're trying to say.

    * Yes, Mr. Jones, I'll be happy to do that for you.
    * All right. I'll see what I can do about it.

    * It will take a few minutes. Would you like me

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    hase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?

    * I'm sorry. I didn't get that.
    * I can't understand what you're trying to say.

    * Yes, Mr. Jones, I'll be happy to do that for you.
    * All right. I'll see what I can do about it.

    * It will take a few minutes. Would you like me

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    e your transaction? Which would drive you away?

    * I'm sorry. I didn't get that.
    * I can't understand what you're trying to say.

    * Yes, Mr. Jones, I'll be happy to do that for you.
    * All right. I'll see what I can do about it.

    * It will take a few minutes. Would you like me

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    understand what you're trying to say.

    * Yes, Mr. Jones, I'll be happy to do that for you.
    * All right. I'll see what I can do about it.

    * It will take a few minutes. Would you like me

    Examining the Importance of Packaging in the Distribution Environment
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    * All right. I'll see what I can do about it.

    * It will take a few minutes. Would you like me to call you back?
    * Hold on. I'll be right with ya.

    * Thank you for waiting. I have that information now.
    * You're out of luck. We don't sell that any more.

    * Would you spell your name, please?
    * What did you say your name was?

    * Thank you. I'll check for you.
    * Okay. Let me see if I can find out about it from someone.

    * I'm sorry. Mr. Smith is away from

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