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Will You Add? - Restaurant Owners - How Important are People Skills?
Perhaps you have thought about the possibility of work from home, well, this is a great idea and is becoming more popular everyday, people want to stay at home and spend more time with their children, if you are looking for work at home opportunities, you can find all type of jobs and options avai
What about your own people skills? In our consulting we quite often see managers whose dealing with patrons is excellent but with staff and others atrocious.
Never give your staff a ‘dressing down’ in front of customers. It makes customers uncomfortable at best and downright angry if they have established a rapport with the staff member.
Yo
Prodir pens are one of the most popular brands of pens and for good reason – these beautiful pens are stylish, functional and cost-effective. For under one ?, you can have a beautiful pen customized for color of choice and your logo and company information imprinted on the pen. On top of that, Prodir p
The answer may lie with your people skills…
Why do people come to your restaurant? By now you should know why people frequent your restaurant…or at least you should know why they don’t.
They do not come for cheap food. It’s cheaper at home and there is certain to be cheaper restaurants than yours.
They certainly come to eat different foods that they cannot make at home but there are plenty of similar restaurants to yours.
So you will have worked out your “unique selling benefit” and you will have marketed that. They don’t come back and you have to discover what it is that is not providing the benefit that they were expecting.
Often the answer is with your people. Customers come for the total experience. It will not matter whether the food is excellent and the coffee outstanding if the waiting staff is unfriendly and distant. Their evening will have been ruined and they will not come back again.
When you employ front-of-house employees their technical skills are not as important as their attitude.
You can teach a person the technical skills but it is almost impossible to teach them to change their attitudes. If your applicant finds it difficult to smile during her interview then she is certain to be an unsmiling distant waitress. She is not for you.
A warm and friendly applicant with little experience is by far the better prospect.
What about your own people skills? In our consulting we quite often see managers whose dealing with patrons is excellent but with staff and others atrocious.
Never give your staff a ‘dressing down’ in front of customers. It makes customers uncomfortable at best and downright angry if they have established a rapport with the staff member.
You
Slow and steady used to win the races in past, but rarely a remarkable success story in modern world of deadly competitions. Now they can’t rule, can’t achieve, can’t make things happen. Mostly they are pushed aside mercilessly by those vigorous gentlemen who are always ready to jump forward and hit
They certainly come to eat different foods that they cannot make at home but there are plenty of similar restaurants to yours.
So you will have worked out your “unique selling benefit” and you will have marketed that. They don’t come back and you have to discover what it is that is not providing the benefit that they were expecting.
Often the answer is with your people. Customers come for the total experience. It will not matter whether the food is excellent and the coffee outstanding if the waiting staff is unfriendly and distant. Their evening will have been ruined and they will not come back again.
When you employ front-of-house employees their technical skills are not as important as their attitude.
You can teach a person the technical skills but it is almost impossible to teach them to change their attitudes. If your applicant finds it difficult to smile during her interview then she is certain to be an unsmiling distant waitress. She is not for you.
A warm and friendly applicant with little experience is by far the better prospect.
What about your own people skills? In our consulting we quite often see managers whose dealing with patrons is excellent but with staff and others atrocious.
Never give your staff a ‘dressing down’ in front of customers. It makes customers uncomfortable at best and downright angry if they have established a rapport with the staff member.
Yo
An industrious black-tailed ground squirrel has his home beneath a stump not far from my office window. I’ve been watching him squirrel away provisions for winter. He reminds me of people I’ve worked with.Starting his journey by standing tall on the stump, the squirrel hurriedly looks side to si
Often the answer is with your people. Customers come for the total experience. It will not matter whether the food is excellent and the coffee outstanding if the waiting staff is unfriendly and distant. Their evening will have been ruined and they will not come back again.
When you employ front-of-house employees their technical skills are not as important as their attitude.
You can teach a person the technical skills but it is almost impossible to teach them to change their attitudes. If your applicant finds it difficult to smile during her interview then she is certain to be an unsmiling distant waitress. She is not for you.
A warm and friendly applicant with little experience is by far the better prospect.
What about your own people skills? In our consulting we quite often see managers whose dealing with patrons is excellent but with staff and others atrocious.
Never give your staff a ‘dressing down’ in front of customers. It makes customers uncomfortable at best and downright angry if they have established a rapport with the staff member.
Yo
Regarding your Service Encounters of the Third Kind, how do I apply that in my medical practice? The first and second kind are no problem. But how can I use the third kind in medicine? How do I ask, ‘What do you want to become?’ to my patients?Thank you for that great question!Service Enc
You can teach a person the technical skills but it is almost impossible to teach them to change their attitudes. If your applicant finds it difficult to smile during her interview then she is certain to be an unsmiling distant waitress. She is not for you.
A warm and friendly applicant with little experience is by far the better prospect.
What about your own people skills? In our consulting we quite often see managers whose dealing with patrons is excellent but with staff and others atrocious.
Never give your staff a ‘dressing down’ in front of customers. It makes customers uncomfortable at best and downright angry if they have established a rapport with the staff member.
Yo
Today’s workforce faces a multitude of pressures: deadlines, office politics, nonproductive meetings, conflict, job ambiguity, miscommunication, increased workload, inadequate resources, customer complaints and long hours. . . to name just a few. On-the-job stress can be quite costly, too, because it
What about your own people skills? In our consulting we quite often see managers whose dealing with patrons is excellent but with staff and others atrocious.
Never give your staff a ‘dressing down’ in front of customers. It makes customers uncomfortable at best and downright angry if they have established a rapport with the staff member.
Your attitude toward staff should be one that leads them to better service and higher morale.
Will they ever need strong criticism? They sure will…but keep it between yourselves.
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