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  • Will You Add? - How to Correct and Resolve Telephone Billing Errors

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    Correcting Telecom Billing Errors

    Billing errors usually occur in three different ways:

    1) When a user is charged for something othe

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    It has been estimated that over 90% of corporate telecom bills contain errors. Even with this tremendous amount of inaccurate telecom invoicing being processed each and every month, the majority of companies do not have systems in place for managing telecom errors as they occur. If they do, it is not uncommon to get caught up in "red tape" and bureaucracy trying to correct and resolve the errors with vendors and/or carriers.

    Unfortunately, telecom billing errors rarely go away on their own. To combat them effectively, you should implement a step-by-step action plan for correcting and resolving errors at the time they occur. Doing so is the best defense against unnecessary telecom spending.

    Telecom billing errors can be intermittent or recurring, usually taking the form of overbilling. The majority are uncovered after a complete and thorough telecom audit of voice and data services. Minimally, a routine check of the summary section of bills will reveal errors that could add up to huge amounts of unnecessary costs over a long period of time.

    Correcting Telecom Billing Errors

    Billing errors usually occur in three different ways:

    1) When a user is charged for something other

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    ging telecom errors as they occur. If they do, it is not uncommon to get caught up in "red tape" and bureaucracy trying to correct and resolve the errors with vendors and/or carriers.

    Unfortunately, telecom billing errors rarely go away on their own. To combat them effectively, you should implement a step-by-step action plan for correcting and resolving errors at the time they occur. Doing so is the best defense against unnecessary telecom spending.

    Telecom billing errors can be intermittent or recurring, usually taking the form of overbilling. The majority are uncovered after a complete and thorough telecom audit of voice and data services. Minimally, a routine check of the summary section of bills will reveal errors that could add up to huge amounts of unnecessary costs over a long period of time.

    Correcting Telecom Billing Errors

    Billing errors usually occur in three different ways:

    1) When a user is charged for something othe

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    their own. To combat them effectively, you should implement a step-by-step action plan for correcting and resolving errors at the time they occur. Doing so is the best defense against unnecessary telecom spending.

    Telecom billing errors can be intermittent or recurring, usually taking the form of overbilling. The majority are uncovered after a complete and thorough telecom audit of voice and data services. Minimally, a routine check of the summary section of bills will reveal errors that could add up to huge amounts of unnecessary costs over a long period of time.

    Correcting Telecom Billing Errors

    Billing errors usually occur in three different ways:

    1) When a user is charged for something othe

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    an be intermittent or recurring, usually taking the form of overbilling. The majority are uncovered after a complete and thorough telecom audit of voice and data services. Minimally, a routine check of the summary section of bills will reveal errors that could add up to huge amounts of unnecessary costs over a long period of time.

    Correcting Telecom Billing Errors

    Billing errors usually occur in three different ways:

    1) When a user is charged for something othe

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    rors that could add up to huge amounts of unnecessary costs over a long period of time.

    Correcting Telecom Billing Errors

    Billing errors usually occur in three different ways:

    1) When a user is charged for something other than what is or what was originally ordered;

    2) When a charge is inadvertently omitted by a supplier; and

    3) When charges for provided items are based on incorrect rates or calculations.

    In order to maintain accurate billing records with your carrier, always strive to correct all discrepancies found - including underbilled items - as soon as you find them. Failure to correct all billing errors immediately makes it more difficult to make changes or report trouble later since these items may not appear on your accounts' customer service records at a later date.

    Telecom billing errors can be intermittent or recurring. For non-recurring errors, you will need to submit all overbilling claims with specific items that are identified and documented. For recurring items, document each discrepancy and submit claims for complete correction of each account. All but minor claims should be submitted in writing.

    A 6 Step Process For Submitting Cla

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