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  • Will You Add? - Opportunity Does Not Knock

    Superior Customer Service: Seven Strategies for Success
    In customer satisfaction research conducted in recent years, one theme has emerged: the essential importance of superior customer service. It has been shown that service-related attributes stand out even over attributes such as product quality in their importance to customers. While this is not universally the case, it warrants discussion about customer satisfaction measurement and how your company can translate the information to achieve higher customer satisfaction.Most companies believe they provide a unique offering to their customers. In many industries, a company achieves this uniqueness by delivering customer service that is superior to its competitors
    am (you didn’t think you were going to get away without a sermon, did you?). Here’s a word or two about waiting for opportunity to come along.

    I know you were just using an old expression, but you pressed one of my hot buttons because many wannabe entrepreneurs do just that: they proclaim themselves as entrepreneurs, then proceed to sit and wait for opportunity to come calling with a business idea and a bagful of money. These misguided folks better have a comfortable chair in which to wait because they are going to be sitting there for a very, very long time.

    If just one more of these armchair entrepreneurs call me up and tell me that they are born entrepreneurs and all they need is

    Payroll Services
    While processing payroll in-house can be painful and time-consuming, the possibility of outsourcing these services is a great boon to many companies. These service providers give businesses the right solution, often tailor-made to suit particular needs. They say their solutions make any business more economically viable by reorganizing and supervising its administrative needs vis-?-vis the employee, including payroll, benefits, tax withholding and compliance processing.Once the onus of payroll services is placed on the shoulders of these payroll companies, the business itself can actually focus its energies on expanding and building its core competencies, so
    Q: I’m graduating this year with a degree in business and would like to start my own business rather than get a corporate job. I have a few business ideas, but none of them really gets me excited. Should I just put my business plans on hold and get a job until the right opportunity comes along? -- Carlton M.

    A: Congratulations on the impending degree, Carlton. Never having attended a higher institution of learning myself, I have great respect for anyone who can withstand four years of non-mandatory schooling and emerge with sheepskin in hand. I drove by a college once. It looked hard, so I kept going. I do have a pair of sheepskin boots, but I don’t think they ever helped me get a job. They do make me taller, but that’s another story.

    Seriously, I envy your position and applaud your efforts. You’re young, you’re educated, you’re ambitious, you’re probably much better looking than me, and soon you’ll leave the comfort and warmth of your tiny dorm room to go out into the big, cold, cruel world to seek your fortune and make your mark. The fun is just about to begin, my friend. I hope you’re ready for the ride. If you think college was tough, just wait until real life sets in.

    Now on to your question: should you put your business plans on hold and get a job until the right opportunity comes along. I really can’t make that call for you. That’s a decision you’ll have to make for yourself, based on your situation, your goals, your finances, your responsibilities, your commitments, and all the other factors that make Carlton’s world go around.

    I can tell you that as a breed, entrepreneurs are an impatient lot and many jump on the first business bandwagon that comes along just for the sake of being in business. That’s a big mistake that usually comes back to bite them in their entrepreneurial behinds.

    You should always have a solid idea and a very clear plan of action before starting a business. It is the failure to plan that leads to the failure of most businesses. You didn’t plan on hating the business you’re in, you didn’t plan on needing so much money to get started; you didn’t plan on growing so fast; you didn’t plan on there being no market for your product; etc. A failure to plan is a plan to fail. Of course you probably learned that in “Old Business Adage 101.”

    Starting a business simply because you have a business degree is not a smart thing to do. That would be like deciding to jump out of a plane just because someone handed you a parachute while standing on a street corner. Start your business career only when you get an idea or find a business concept that gets you so excited and so passionate that you can’t sleep at night. That’s when you go into startup mode and not a minute before.

    Now on to the soapbox part of our program (you didn’t think you were going to get away without a sermon, did you?). Here’s a word or two about waiting for opportunity to come along.

    I know you were just using an old expression, but you pressed one of my hot buttons because many wannabe entrepreneurs do just that: they proclaim themselves as entrepreneurs, then proceed to sit and wait for opportunity to come calling with a business idea and a bagful of money. These misguided folks better have a comfortable chair in which to wait because they are going to be sitting there for a very, very long time.

    If just one more of these armchair entrepreneurs call me up and tell me that they are born entrepreneurs and all they need is t

    Phone Answering Skills for Support Staff
    How you answer your phone can make or break your company. In the age where the Internet has become indispensable, the good old telephone is still a favourite when it comes to customer service. People still like speaking to a person rather then sending emails and wondering when they’re going to get a response. The telephone is quicker and more enjoyable to use for a lot of clients.Being such an important business tool, the telephone, if used properly, can turn enquiries into long time business. When training new staff, make sure you spend time training them on how the calls should be answered. Here are some tips for you to consider:1. Make sure every o
    ey do make me taller, but that’s another story.

    Seriously, I envy your position and applaud your efforts. You’re young, you’re educated, you’re ambitious, you’re probably much better looking than me, and soon you’ll leave the comfort and warmth of your tiny dorm room to go out into the big, cold, cruel world to seek your fortune and make your mark. The fun is just about to begin, my friend. I hope you’re ready for the ride. If you think college was tough, just wait until real life sets in.

    Now on to your question: should you put your business plans on hold and get a job until the right opportunity comes along. I really can’t make that call for you. That’s a decision you’ll have to make for yourself, based on your situation, your goals, your finances, your responsibilities, your commitments, and all the other factors that make Carlton’s world go around.

    I can tell you that as a breed, entrepreneurs are an impatient lot and many jump on the first business bandwagon that comes along just for the sake of being in business. That’s a big mistake that usually comes back to bite them in their entrepreneurial behinds.

    You should always have a solid idea and a very clear plan of action before starting a business. It is the failure to plan that leads to the failure of most businesses. You didn’t plan on hating the business you’re in, you didn’t plan on needing so much money to get started; you didn’t plan on growing so fast; you didn’t plan on there being no market for your product; etc. A failure to plan is a plan to fail. Of course you probably learned that in “Old Business Adage 101.”

    Starting a business simply because you have a business degree is not a smart thing to do. That would be like deciding to jump out of a plane just because someone handed you a parachute while standing on a street corner. Start your business career only when you get an idea or find a business concept that gets you so excited and so passionate that you can’t sleep at night. That’s when you go into startup mode and not a minute before.

    Now on to the soapbox part of our program (you didn’t think you were going to get away without a sermon, did you?). Here’s a word or two about waiting for opportunity to come along.

    I know you were just using an old expression, but you pressed one of my hot buttons because many wannabe entrepreneurs do just that: they proclaim themselves as entrepreneurs, then proceed to sit and wait for opportunity to come calling with a business idea and a bagful of money. These misguided folks better have a comfortable chair in which to wait because they are going to be sitting there for a very, very long time.

    If just one more of these armchair entrepreneurs call me up and tell me that they are born entrepreneurs and all they need is

    Advertising Defined, What's It Good For And How An Online Campaign Can Really Save You Big Bucks
    A variety of definitions of advertising exist but the best I've found yet to cover what advertising is can be summed up in the following 2 statements:ad•ver•tis•ing n.: The activity of attracting public attention to a product or business, as by paid announcements in the print, broadcast, or electronic media.Also defined as "the non personal communication of information through various media, paid for by the advertiser and is usually convincing in nature about the need to buy products and services" - the advertisers of course.Advertising your company’s products and services to your targeted audience is essential to maintain a long lasting and pr
    e for yourself, based on your situation, your goals, your finances, your responsibilities, your commitments, and all the other factors that make Carlton’s world go around.

    I can tell you that as a breed, entrepreneurs are an impatient lot and many jump on the first business bandwagon that comes along just for the sake of being in business. That’s a big mistake that usually comes back to bite them in their entrepreneurial behinds.

    You should always have a solid idea and a very clear plan of action before starting a business. It is the failure to plan that leads to the failure of most businesses. You didn’t plan on hating the business you’re in, you didn’t plan on needing so much money to get started; you didn’t plan on growing so fast; you didn’t plan on there being no market for your product; etc. A failure to plan is a plan to fail. Of course you probably learned that in “Old Business Adage 101.”

    Starting a business simply because you have a business degree is not a smart thing to do. That would be like deciding to jump out of a plane just because someone handed you a parachute while standing on a street corner. Start your business career only when you get an idea or find a business concept that gets you so excited and so passionate that you can’t sleep at night. That’s when you go into startup mode and not a minute before.

    Now on to the soapbox part of our program (you didn’t think you were going to get away without a sermon, did you?). Here’s a word or two about waiting for opportunity to come along.

    I know you were just using an old expression, but you pressed one of my hot buttons because many wannabe entrepreneurs do just that: they proclaim themselves as entrepreneurs, then proceed to sit and wait for opportunity to come calling with a business idea and a bagful of money. These misguided folks better have a comfortable chair in which to wait because they are going to be sitting there for a very, very long time.

    If just one more of these armchair entrepreneurs call me up and tell me that they are born entrepreneurs and all they need is

    Growing Your Meeting In CyberSpace
    As increasing numbers of people search for information on the Internet, it becomes more imperative to have a compelling Website to promote and support your meetings.Here is my list of "The Seven Most Important Things You can do Online":1. Identify all your Online MarketsIt's a common mistake to focus your attention on the obvious target audience for your meetings site - the potential attendees.But many other types of visitor may find your site, and it's important to consider whether they're important to you, how you want to engage them, and what outcomes you'd like to achieve with them.Visitors to your meetings Website might include
    to get started; you didn’t plan on growing so fast; you didn’t plan on there being no market for your product; etc. A failure to plan is a plan to fail. Of course you probably learned that in “Old Business Adage 101.”

    Starting a business simply because you have a business degree is not a smart thing to do. That would be like deciding to jump out of a plane just because someone handed you a parachute while standing on a street corner. Start your business career only when you get an idea or find a business concept that gets you so excited and so passionate that you can’t sleep at night. That’s when you go into startup mode and not a minute before.

    Now on to the soapbox part of our program (you didn’t think you were going to get away without a sermon, did you?). Here’s a word or two about waiting for opportunity to come along.

    I know you were just using an old expression, but you pressed one of my hot buttons because many wannabe entrepreneurs do just that: they proclaim themselves as entrepreneurs, then proceed to sit and wait for opportunity to come calling with a business idea and a bagful of money. These misguided folks better have a comfortable chair in which to wait because they are going to be sitting there for a very, very long time.

    If just one more of these armchair entrepreneurs call me up and tell me that they are born entrepreneurs and all they need is

    Why You Should Charge Extra For First Time Residential Cleaning
    When starting a new residential cleaning account you'll need to explain to your new customer why you charge more for the "first time" cleaning. A first time cleaning of a new residential cleaning account is more like a "spring-cleaning" and needs extra staff time to remove extra soil and build-up. Your staff may spend anywhere from 4 to 8 times longer to clean a first time residential account than an existing client's home.Why the extra time? A customer who has never had their home professionally cleaned is likely to have soil build-up throughout the house. Or, if you're taking over an account from another residential cleaning contractor, it's likely the cus
    am (you didn’t think you were going to get away without a sermon, did you?). Here’s a word or two about waiting for opportunity to come along.

    I know you were just using an old expression, but you pressed one of my hot buttons because many wannabe entrepreneurs do just that: they proclaim themselves as entrepreneurs, then proceed to sit and wait for opportunity to come calling with a business idea and a bagful of money. These misguided folks better have a comfortable chair in which to wait because they are going to be sitting there for a very, very long time.

    If just one more of these armchair entrepreneurs call me up and tell me that they are born entrepreneurs and all they need is the chance to prove how smart they are and will I please, please, please give them that opportunity, I think I’ll hurl (in a business-like manner, of course). This ain’t an audition for The Apprentice, folks. Who do I look like: Donald Trump? We both have great hair, but that’s where the similarity ends.

    The truth is opportunity does not come along. Opportunity does not knock. Opportunity doesn’t even know where you live. Opportunity doesn’t know your name, your phone number, or your personal situation. Opportunity does not appreciate your talents, your skills, or anything else about you. Opportunity does not care that you are a great person who just needs a chance.

    Real entrepreneurs know that opportunity is not delivered like pizza. Real entrepreneurs do not wait for opportunity to come along. Real entrepreneurs seek out opportunity. They get up off the couch or get out of their cubicles, go out the door, and run up and down every street in town knocking on every door they come to. Sometimes opportunity answers the door, sometimes not, but real entrepreneurs keep knocking.

    Real entrepreneurs know that you can knock on a thousand doors and never find opportunity waiting on the other side. They also know that opportunity might be waiting just at the next stop, so they keep finding doors and they keep knocking.

    When people ask where I went to school I give the old reply: The School of Hard Knocks! But I don’t mean that life has beaten me up on my way to where I am today. I mean that I went up to a lot of doors and knocked as hard as I could and every now and then, opportunity answered.

    So get your degree and catch your breath, Carlton. You have your whole life ahead of you. Then, when you’re ready, get off your duff and go knock on some doors.

    If opportunity is out there, you’ll find it.

    Here’s to your success!

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