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  • Will You Add? - Intelligent and Automated Applications: IVR

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    it works?

    IVR applications are server and operating system based platform solution. In all these applications are programs which control and respond to telephone calls. Voice XML and CCXML (Call Control Extensible M

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    Automatic response is the buzz word for today’s computerized systems. When a self-starting system is aimed to interact directly with human beings, it’s always considered that system has to work effectively with its 100% efficiency level. Interactive Voice Response (IVR) is such a technology which is based on automatic telephonic human interaction.

    Virtual Operator:

    IVR system uses voice recognition techniques by eliminating the need of push buttons. For this, simply tell to the virtual operator about your request in a few words or in a short phrase and your call will be directed appropriately. IVR is generally used in

    • Technical Support & Repair Service
    • Internet Services
    • Order Related Requests
    • Billing and Account Related Requests
    • Long Distance Services
    • Payment Related Requests
    • Calling Features/Calling Cards

    How it works?

    IVR applications are server and operating system based platform solution. In all these applications are programs which control and respond to telephone calls. Voice XML and CCXML (Call Control Extensible Ma

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    ficiency level. Interactive Voice Response (IVR) is such a technology which is based on automatic telephonic human interaction.

    Virtual Operator:

    IVR system uses voice recognition techniques by eliminating the need of push buttons. For this, simply tell to the virtual operator about your request in a few words or in a short phrase and your call will be directed appropriately. IVR is generally used in

    • Technical Support & Repair Service
    • Internet Services
    • Order Related Requests
    • Billing and Account Related Requests
    • Long Distance Services
    • Payment Related Requests
    • Calling Features/Calling Cards

    How it works?

    IVR applications are server and operating system based platform solution. In all these applications are programs which control and respond to telephone calls. Voice XML and CCXML (Call Control Extensible M

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    need of push buttons. For this, simply tell to the virtual operator about your request in a few words or in a short phrase and your call will be directed appropriately. IVR is generally used in

    • Technical Support & Repair Service
    • Internet Services
    • Order Related Requests
    • Billing and Account Related Requests
    • Long Distance Services
    • Payment Related Requests
    • Calling Features/Calling Cards

    How it works?

    IVR applications are server and operating system based platform solution. In all these applications are programs which control and respond to telephone calls. Voice XML and CCXML (Call Control Extensible M

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    epair Service
    • Internet Services
    • Order Related Requests
    • Billing and Account Related Requests
    • Long Distance Services
    • Payment Related Requests
    • Calling Features/Calling Cards

    How it works?

    IVR applications are server and operating system based platform solution. In all these applications are programs which control and respond to telephone calls. Voice XML and CCXML (Call Control Extensible M

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    it works?

    IVR applications are server and operating system based platform solution. In all these applications are programs which control and respond to telephone calls. Voice XML and CCXML (Call Control Extensible Markup Language) are the technologies behind this for creating and deploying next-generation voice response system. Voice XML leverages voice infrastructure for access and web infrastructure for content, and enables users to choose the method they like best to interact with information servers. It’s all about simplicity; making it easier for end-user customers to do when they want. Voice XML offers unique features, but there are a number of things the technology cannot do, including call session control. To fill in these gaps CCXML, has been developed. CCXML allows:

    • Routing
    • Bridging
    • Initiation of outbound calling, including starting VoiceXML dialogue once connection is achieved
    • Selective call answering, dependant upon caller information
    • Conferencing
    • Execution of dialogues, in which new instances of VoiceXML interpreters can easily be cr

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