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Will You Add? - KPI Traffic Lights - 3 Ways to Highlight the Real Signals in Your Performance Measures
The Real Energy Crisis-How Much Is It Costing Your Business?
Turn the page of any paper or turn on any news show and you’ll likely hear about the global energy crisis and soaring gas prices. But I’m convinced that the real energy crisis is not taking place in the oil fields of Texas and Iraq or the gas stations of New York and California but rather inside the people and the companies that contribute to our global economy. In a recent survey conducted by Harris Interactive Inc. less than 15 percent agree that they feel strongly energized by their work
s. Have you gotten mTurn the page of any paper or turn on any news show and you’ll likely hear about the global energy crisis and soaring gas prices. But I’m convinced that the real energy crisis is not taking place in the oil fields of Texas and Iraq or the gas stations of New York and California but rather inside the people and the companies that contribute to our global economy. In a recent survey conducted by Harris Interactive Inc. less than 15 percent agree that they feel strongly energized by their work
How to Start a Natural Products Business
When the global market for organically produced food and drinks reached $23 billion in 2002, it was just one of the signs that people's interest in natural products has gone beyond a fad and become a way of life. Given the growth statistics for the various types of natural product businesses, it opens up whole new prospects for at-home or from-home opportunities.To be successful in any type of business, it helps to have a particular interest in it. Therefore, if you're considering t
Traffic lights – the decoration de rigueur for performance dashboards and reports. Have you gotten mWhen the global market for organically produced food and drinks reached $23 billion in 2002, it was just one of the signs that people's interest in natural products has gone beyond a fad and become a way of life. Given the growth statistics for the various types of natural product businesses, it opens up whole new prospects for at-home or from-home opportunities.To be successful in any type of business, it helps to have a particular interest in it. Therefore, if you're considering t
How to Inject More Approachability into Your Dental Practice
Last week I spoke to the Greater St. Louis Dental Society. My session was filled with primarily hygienists, receptionists and chair-side assistants.We explored something I call The OING Model.Oing represents four types of encounters between employees and patients, each of which is an opportunity to inject (no pun intended) a little more of your personality into each encounter.About 160 people filled out index cards with potential lines, expressions and greetings
decoration de rigueur for performance dashboards and reports. Have you gotten mLast week I spoke to the Greater St. Louis Dental Society. My session was filled with primarily hygienists, receptionists and chair-side assistants.We explored something I call The OING Model.Oing represents four types of encounters between employees and patients, each of which is an opportunity to inject (no pun intended) a little more of your personality into each encounter.About 160 people filled out index cards with potential lines, expressions and greetings
Standardize Your Processes to Produce Best Results
Standardize your processes! You can save time, money and prevent errors. Things you do over and over should be done the same way every time, if indeed you do the task the best way. They say variety is the spice of life, but for healthcare processes it certainly isn’t most of the time. Consider this, if you would. Would you buy your favorite brand of soda if sometimes your 12 ounce can were 3/4 of the way full and sometimes almost overflowing. Certainly not. You expect there
ur for performance dashboards and reports. Have you gotten mStandardize your processes! You can save time, money and prevent errors. Things you do over and over should be done the same way every time, if indeed you do the task the best way. They say variety is the spice of life, but for healthcare processes it certainly isn’t most of the time. Consider this, if you would. Would you buy your favorite brand of soda if sometimes your 12 ounce can were 3/4 of the way full and sometimes almost overflowing. Certainly not. You expect there
At What Price Construction Estimating Software?
The business of construction has its highs and lows, as there are investments of equipment and tools as well as payroll for labor in today's economy. For smaller contractors the question of worth in purchasing construction estimating software comes to the drawing table.A small contracting business is one not determined by the amount of take home pay, or the number of projects one has fulfilled, rather it entails the various jobs the must be taken care of by the contractor. Smaller con
ashboards and reports. Have you gotten mThe business of construction has its highs and lows, as there are investments of equipment and tools as well as payroll for labor in today's economy. For smaller contractors the question of worth in purchasing construction estimating software comes to the drawing table.A small contracting business is one not determined by the amount of take home pay, or the number of projects one has fulfilled, rather it entails the various jobs the must be taken care of by the contractor. Smaller con
Cross-sell to Provide Service in the Hospitality Industry
Guests of hotels and resorts at the top end of the hospitality range of properties are being under-serviced. The impact is felt directly on the top line of sales and potentially indirectly through return visits.The under-servicing is manifested at the organisation level through low levels of up-selling and cross-selling. Most hospitality staff do not see the value in cross-selling and up-selling for themselves or for their guests.However, research by The Forum Corporation of No
s. Have you gotten more carried away with the decoration, than with the rigueur? Take a look at thes
Guests of hotels and resorts at the top end of the hospitality range of properties are being under-serviced. The impact is felt directly on the top line of sales and potentially indirectly through return visits.The under-servicing is manifested at the organisation level through low levels of up-selling and cross-selling. Most hospitality staff do not see the value in cross-selling and up-selling for themselves or for their guests.However, research by The Forum Corporation of No
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