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    Resumes OR CV : Get That Job
    Your resume is your sales document. It tells the world of your achievements, capabilities and roles you have enjoyed. It should standalone and represents you well. To impress your potential employers there are a few guidelines that will help you create an amazing resume.Create a captivating covering letter – use friendly language, refer to the job advertised and allow some of your personality to show through this document.Don’t present it in plastic folders – these are bulky and expensive and your interviewer will discard the unsuccessful applicants anyway. Keep it si
    , youngest guest, biggest dollar order, etc. Fun way to encourage listening to the guests and sharing the stories with the other employees. Works great for cashiers, drive-thru, and guests calling for delivery/to-go.

    TRAINING BINGO: Provide each em

    Communication for Small Businesses
    What a great title for an article on communication, don't you think? LoBo recorded this song in the 70s about hanging out and traveling around the country in a car, just going wherever and however the spirit moved.That pretty much sums up the free-flowing way most of us communicate. We stay with topics for as long as they interest us, and we move on when they don't. Communicating effectively can be one of your greatest assets when you're running a small business. Ineffective communication, conversely, can be your greatest liability.3 Main Styles of CommunicationThere are th
    While action does drive satisfaction, there's nothing wrong with having a little fun on the job. Effective games can help your employees improve their performance (and enhance the service levels and sales) in a fun manner. Here's a list of some games people play in the hospitality industry. Thanks to my friends and colleagues at the Council of Hotel and Restaurant Trainers (chart) for sharing some of these ideas.

    100 CLUB: Employees earn a pin for learning 100 guests' names. Teaches interaction and the importance of learning who pays their check!

    "GET TO KNOW ME" BINGO: Pass out bingo cards to your employees with general information about people: clothing, eye color, number of children, first-time guest, etc. As they talk to the guests, they get the square when they find a guest with the item they are looking for. Prizes are awarded for first bingo, completing all squares, etc.

    GUESTS SAY THE DARNDEST THINGS: Share the funniest thing a guest says on the phone, silliest question, oldest guest, youngest guest, biggest dollar order, etc. Fun way to encourage listening to the guests and sharing the stories with the other employees. Works great for cashiers, drive-thru, and guests calling for delivery/to-go.

    TRAINING BINGO: Provide each emp

    The Three Elements of Building Long Term, Profitable Business Relationships
    There are three basic elements of building long term profitable business relationships. What needs to be kept in mind is that the following process should be followed FOR EACH PROSPECT. This can result in some “extra work” but the payoff is well worth the additional effort. The biggest obstacle in relationship development processes that I see is they don’t get very specific with regards to individual prospects. By observing the following steps and becoming creative in the ways you apply them, you can rest assured that the outcomes will be what you want them to be for both you and your prospec
    y in the hospitality industry. Thanks to my friends and colleagues at the Council of Hotel and Restaurant Trainers (chart) for sharing some of these ideas.

    100 CLUB: Employees earn a pin for learning 100 guests' names. Teaches interaction and the importance of learning who pays their check!

    "GET TO KNOW ME" BINGO: Pass out bingo cards to your employees with general information about people: clothing, eye color, number of children, first-time guest, etc. As they talk to the guests, they get the square when they find a guest with the item they are looking for. Prizes are awarded for first bingo, completing all squares, etc.

    GUESTS SAY THE DARNDEST THINGS: Share the funniest thing a guest says on the phone, silliest question, oldest guest, youngest guest, biggest dollar order, etc. Fun way to encourage listening to the guests and sharing the stories with the other employees. Works great for cashiers, drive-thru, and guests calling for delivery/to-go.

    TRAINING BINGO: Provide each em

    Want To Run Better Meetings?
    There are dozens of meetings that take place every day in organizations. There are informal spur-of-the-moment meetings. There are weekly staff update meetings. There are monthly executive meetings. And there are board meetings, training meetings, strategic planning retreats, meetings with clients, staff and suppliers.Most meetings generally take too long, cover too little, end without specific plans, objectives or outcomes and waste time, money and resources. I believe that “meeting” is an important business function. Meetings get people together to share information, ideas, problems, act
    mportance of learning who pays their check!

    "GET TO KNOW ME" BINGO: Pass out bingo cards to your employees with general information about people: clothing, eye color, number of children, first-time guest, etc. As they talk to the guests, they get the square when they find a guest with the item they are looking for. Prizes are awarded for first bingo, completing all squares, etc.

    GUESTS SAY THE DARNDEST THINGS: Share the funniest thing a guest says on the phone, silliest question, oldest guest, youngest guest, biggest dollar order, etc. Fun way to encourage listening to the guests and sharing the stories with the other employees. Works great for cashiers, drive-thru, and guests calling for delivery/to-go.

    TRAINING BINGO: Provide each em

    Job Interview Dressing Tips
    It's time to head for the interview and you have one question. What is the job interview dressing code? Yes. Everyone has that same doubt. Should you be too formal? Should you just be yourself? Should you portray yourself as a happy-go-lucky character and dress as you please? Ear rings, nose rings, tattoos and other stuff that has been your style statement ?should they come off? Would you make more of an impression if you stood out from the rest of the crowd? Yes. These are some questions that plague many people. Dressing for the interview is a big issue and many get stuck at this critical area.e square when they find a guest with the item they are looking for. Prizes are awarded for first bingo, completing all squares, etc.

    GUESTS SAY THE DARNDEST THINGS: Share the funniest thing a guest says on the phone, silliest question, oldest guest, youngest guest, biggest dollar order, etc. Fun way to encourage listening to the guests and sharing the stories with the other employees. Works great for cashiers, drive-thru, and guests calling for delivery/to-go.

    TRAINING BINGO: Provide each em

    Systematically Flood Your Leads With An Education
    One of the tactics I love to employ in the landing of new clients is something I call an "Info Storm."Here's the basic idea. You meet a new prospect, go over the solutions you have for and then jointly decide on some next steps involved in them hiring you. Now, most people go away promising to send a proposal or follow-up in some manner. But, what also happens it that 3 other people slip in later that day and make a fine proposal for that same piece of business. So, what do you do to keep your name on top of the stack as the decision process unfolds?Most people just do what they said
    , youngest guest, biggest dollar order, etc. Fun way to encourage listening to the guests and sharing the stories with the other employees. Works great for cashiers, drive-thru, and guests calling for delivery/to-go.

    TRAINING BINGO: Provide each employee a bingo card with specific items to sell or make or even skills to demonstrate to you. As they complete each item, they get the square. Focus is on refreshing skills they may have forgotten.

    V.I.G. CARDS: Pass out cards or coupons to all employees and have them distribute them to friends, neighbors, offices…anywhere outside of your parking lot. Everyone is a salesperson. The employee earns points for each one redeemed. They can save the points for prizes and you can have larger prizes for the top salespeople.

    CLOSEST TO THE PIN: You can do this prediction game for a variety of functions. For cashiers, it can be over/short, how many of a specific item they will sell, or total sales for the day. In the back of the house, it can be for guessing total food waste, number of remakes, busiest product hour, or ideal food cost versus theoretical.

    FIND THE DOT, CLEAN THE SPOT: Place date labels around those hard-to-clean places, including under the dish machine, behind equipment, under stacks of

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