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Will You Add? - Managing Expectations
1. A customs carrier is defined as a Russian juridical person included in the Register of Customs Carriers. 2. The customs carrier effects haulage of merchandise under customs control in situations and on the terms set forth by Russian Customs Code. 3. A customs carrier has the right to limit the region of its operations by the operating region covered by one (several) customs office (customs offices). 4. The relations between a customs carrier and merchandise dispatchers or forwarders are built on
Expectations exist throughout the entire value chain with every stakeholder needing and deserving to have their expectations managed and met. Whether it is managing customer expectations, shareholder or analyst expectations, or the inverse of employees having to deal with the expectations of executives, it is the ability to excel at decisioning based upon managing expectations that creates high performance organizations.
Promises that are
The funny thing about mutual respect is that you can’t control it. Sure, you can control whether or not you exercise on a regular basis, whether you control your temper, or whether or not you express respect to others, but mutual respect implies that two or more persons have respect for each other, and as unfortunate as it may seem at times, you can never control when and where others decide to show you respect. So, perhaps the question should be: “How can I encourage m
Nothing engenders confidence and creates a trust bond like delivering on promises made and likewise few things erode confidence and credibility like commitments not kept. In a previous post entitled: “Follow Through” I discussed the importance of saying what you mean, meaning what you say and doing what you say you’ll do. The science of promise management is systematically connecting what is said with what is done. The art of promise management is closing, or better yet, eliminating the expectation gap. Blend the art and science together and you have the framework for what is becoming the differentiating factor in performance based decisioning for the twenty-first century.
Conflicts, disagreements, disputes and litigation are often born out of expectation gaps. Expectations cut both ways…Keeping what you perceive as being your end of the bargain is only half of the equation as what you think only matters if it is in alignment with the understanding of the other party. We have all found ourselves in the unenviable position of assigning work product only to end-up with the deliverable falling far short of expectations while having the producer of said work product thinking they exceeded all expectations.
Expectations exist throughout the entire value chain with every stakeholder needing and deserving to have their expectations managed and met. Whether it is managing customer expectations, shareholder or analyst expectations, or the inverse of employees having to deal with the expectations of executives, it is the ability to excel at decisioning based upon managing expectations that creates high performance organizations.
Promises that are m
When does your consideration for a subordinate's or colleague's feelings, as a trade-off for being honest about their poor performance or behaviour become counter productive?When does tolerance for small performance shortfalls as a trade-off against a positive attitude, become a liability?The simple answer to these questions is, ‘Most of the time", if not, "Always".The useful answer is more complex.Most people take some comfort from having known work boundaries. People appreciate knowing
Nothing engenders confidence and creates a trust bond like delivering on promises made and likewise few things erode confidence and credibility like commitments not kept. In a previous post entitled: “Follow Through” I discussed the importance of saying what you mean, meaning what you say and doing what you say you’ll do. The science of promise management is systematically connecting what is said with what is done. The art of promise management is closing, or better yet, eliminating the expectation gap. Blend the art and science together and you have the framework for what is becoming the differentiating factor in performance based decisioning for the twenty-first century.
Conflicts, disagreements, disputes and litigation are often born out of expectation gaps. Expectations cut both ways…Keeping what you perceive as being your end of the bargain is only half of the equation as what you think only matters if it is in alignment with the understanding of the other party. We have all found ourselves in the unenviable position of assigning work product only to end-up with the deliverable falling far short of expectations while having the producer of said work product thinking they exceeded all expectations.
Expectations exist throughout the entire value chain with every stakeholder needing and deserving to have their expectations managed and met. Whether it is managing customer expectations, shareholder or analyst expectations, or the inverse of employees having to deal with the expectations of executives, it is the ability to excel at decisioning based upon managing expectations that creates high performance organizations.
Promises that are
Preparing for an interview over the phone is primarily a mental exercise, and something that is easy to prepare for. It is the second impression that you will make on a hiring decision maker – the first impression was obviously made for you by your resume and cover letter, and must have been positive, or you would not have this interview appointment. That being the case, it is worth while to prepare for it and be ready to put your best foot forward.Step one in getting yourself mentally prepared is to rehear
Conflicts, disagreements, disputes and litigation are often born out of expectation gaps. Expectations cut both ways…Keeping what you perceive as being your end of the bargain is only half of the equation as what you think only matters if it is in alignment with the understanding of the other party. We have all found ourselves in the unenviable position of assigning work product only to end-up with the deliverable falling far short of expectations while having the producer of said work product thinking they exceeded all expectations.
Expectations exist throughout the entire value chain with every stakeholder needing and deserving to have their expectations managed and met. Whether it is managing customer expectations, shareholder or analyst expectations, or the inverse of employees having to deal with the expectations of executives, it is the ability to excel at decisioning based upon managing expectations that creates high performance organizations.
Promises that are
There are a variety of ways for consultants to price their services. This is a quick summary of various methods with explanations, pros and cons. How do you price your services?HourlyIt is common for many consultants to charge hourly for their services. This may be due to habit -- you were likely paid hourly as an employee. It also easier to come up with a specific dollar number for each hour that you work.DailySome consultants will skip the hourly fees and simply charge on a daily basis
Expectations exist throughout the entire value chain with every stakeholder needing and deserving to have their expectations managed and met. Whether it is managing customer expectations, shareholder or analyst expectations, or the inverse of employees having to deal with the expectations of executives, it is the ability to excel at decisioning based upon managing expectations that creates high performance organizations.
Promises that are
Payroll check fraud came calling four days before Christmas. A branch of our main bank called and wanted to verify a check. The young lady who took the call in our office quickly realized that the check was out of sequence and for a person not on the client's payroll. The check was cut on our trust account. I spoke to the bank employee who had called us. They were stalling the person by having then fill out an account application, more about that later. I took the location of the bank and called the local poli
Expectations exist throughout the entire value chain with every stakeholder needing and deserving to have their expectations managed and met. Whether it is managing customer expectations, shareholder or analyst expectations, or the inverse of employees having to deal with the expectations of executives, it is the ability to excel at decisioning based upon managing expectations that creates high performance organizations.
Promises that are made based upon solid reasoning and underlying business logic that are consistently kept will help to create a solid brand attracting loyal customers and talented employees. The following three practices will help create an organization that delivers on its commitments:
1. Collaborate early and often: Decisioning in a vacuum or without all the facts will place you in a deficit from the beginning. It is at best extremely difficult to manage expectations and deliver on commitments made if you don’t have clear visibility as to what is wanted or needed. Before making promises or commitments collaborate with all concerned parties to insure that expectations are understood.
2. Resist making verbal commitments: Most misunderstandings occur as a result of improper interpretation of oral communications. Most broken commitments result from impulsive verbal promises made before all the details were sorted out. Once you have gained clarity as to the perceived need to be fulfilled place your understanding of the deliverables in writing by outlining key business points and circulate the document for review and comments. Where possible resist formalizing agreements, proposals, or other commitments until you have alignment on key expectations and deliverables.
3. Manages promises like projects: Build a culture that breaks down all commitments made into deliverables, benchmarks and deadlines. Allocate resources, budget and staff while managing the commitment within a framework of measured accountability. Treating all commitments and promises as formal projects will help manage performance risk and will also create continuity of process and delivery.
Performance based decisioning based upon principles of promise management will lead to a certainty of execution
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