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  • Will You Add? - Performance Management, Productivity and The Decision of The Pilot

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    lso spend 1000 dollars on a simple computerized alarm, or 10,000 dollar on an advanced system including the presence of an agent, and 100,000 dollars... one million... The level of security is nearly unlimited and you will never be sure whether you will prevent robb
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    The more productive we are, the more we get paid. Seems logical, but is it true? All depends on the definition of productivity on an individual level. Take for example the decision of the pilot.

    A plane from North-West Airlines is heading to India. Above Germany the crew does not fully trust a group of twelve passengers. They used mobile phones which are forbidden on a plane and their behavior was suspicious. How the crew came to the insight to alarm the captain is not quite clear. Nor is the question on what information the captain decided to return to Schiphol. But the captain acted above all for safety of the passengers.

    In productivity terms, the decision to return was fueled by a higher value for safety and security than for the efficiency of the service. Both activities -- the act of prevention and the actual transport are productive. To see this you need only to observe the security market.

    For houses and companies it is wise to secure the construction. You can spend 100 dollars on some simple bars to secure the windows. You can also spend 1000 dollars on a simple computerized alarm, or 10,000 dollar on an advanced system including the presence of an agent, and 100,000 dollars... one million... The level of security is nearly unlimited and you will never be sure whether you will prevent robbe

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    y the crew does not fully trust a group of twelve passengers. They used mobile phones which are forbidden on a plane and their behavior was suspicious. How the crew came to the insight to alarm the captain is not quite clear. Nor is the question on what information the captain decided to return to Schiphol. But the captain acted above all for safety of the passengers.

    In productivity terms, the decision to return was fueled by a higher value for safety and security than for the efficiency of the service. Both activities -- the act of prevention and the actual transport are productive. To see this you need only to observe the security market.

    For houses and companies it is wise to secure the construction. You can spend 100 dollars on some simple bars to secure the windows. You can also spend 1000 dollars on a simple computerized alarm, or 10,000 dollar on an advanced system including the presence of an agent, and 100,000 dollars... one million... The level of security is nearly unlimited and you will never be sure whether you will prevent robb

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    e captain decided to return to Schiphol. But the captain acted above all for safety of the passengers.

    In productivity terms, the decision to return was fueled by a higher value for safety and security than for the efficiency of the service. Both activities -- the act of prevention and the actual transport are productive. To see this you need only to observe the security market.

    For houses and companies it is wise to secure the construction. You can spend 100 dollars on some simple bars to secure the windows. You can also spend 1000 dollars on a simple computerized alarm, or 10,000 dollar on an advanced system including the presence of an agent, and 100,000 dollars... one million... The level of security is nearly unlimited and you will never be sure whether you will prevent robb

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    Manufacturers of bulk items like grain, sand, corn, pet food, and bird seed have long been troubled with the dilemma of how best to package their product for maximum consumer appeal, while simultaneously protecting it from outside elements
    he act of prevention and the actual transport are productive. To see this you need only to observe the security market.

    For houses and companies it is wise to secure the construction. You can spend 100 dollars on some simple bars to secure the windows. You can also spend 1000 dollars on a simple computerized alarm, or 10,000 dollar on an advanced system including the presence of an agent, and 100,000 dollars... one million... The level of security is nearly unlimited and you will never be sure whether you will prevent robb

    Top Customer Service Speaker Says: You Revoke Customer Entitlements at Your Peril
    My car dealer hosts an annual summer symphony concert in a park-like setting.Typically, this happens around the 4th of July, so the theme is patriotic, and you can bring a picnic, refreshments, and sit at a nicely trimmed table in c
    lso spend 1000 dollars on a simple computerized alarm, or 10,000 dollar on an advanced system including the presence of an agent, and 100,000 dollars... one million... The level of security is nearly unlimited and you will never be sure whether you will prevent robberies of any kind. With the current threat from terrorism, the security level could be increased to unlimited levels. We will never know whether it will help.

    Yet, it is all about trading different aspects of productivity; more investments in security will lead to a lower level of conventional products and services (in this case less flights). And the question is, who will pay for this? And for the initial question; the pilot or employee will only get paid more if you agree on the performance metrics, if security is in, than you are save.

    © 2006 Hans Bool

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