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    Free CRM Solutions
    The term CRM is commonly used in the hospitality and customer service industry. CRM is an acronym for customer relationship management. It entails all the various aspects of the interaction and relationship of a particular company or organization with its customers. CRM in the industry terms means the methodologies and software that usually help the company to mange its customer relationships in a more organized way.With the advent of the Internet and the development of computer technology, customer relations have undergone a drastic change. Many software companies have developed software dealing specifically with the proper management of customer relations. This CRM software is referred to as CRM solutions as it provides a solution for the complex task of maintaining and retrieving customer information.CRM software solutions can either be purchased from software companies or can be ordered for the customized needs of different companies. Another exciting option is to download it free from the Internet. The Internet is a storehouse of innumerable useful resources. Several websites offer free registration and use of the CRM software developed by them. These websites normally belong to software-developing companies.Customers availing free CRM software solutions need to access the software from the websites of these companies. Various options such as general edition and professional editions of the CRM software are available for the use of customers. General editions are usually free of any charge but professional editions may have a small monthly fee. These CRM solutions can provide all the information about the customer in an integrated format on a single page. The customer care associates can easily view and inform the customers about the various issues that they want information on by using this software.However, it is advised to check the authenticity of these free CRM solutions. Many fraudulent companies extract the customer information stored in the software and use it for personal, unethical use. By studying all the options carefully, customers would be able to select a secure and reliable free CRM solution software.
    ss of unfreezing, to leave behind parts of an old self-image. After accepting the unfreezing, the worker goes through change. This change is mentored episodes of behavioral role development. When this learning process concludes, the worker refreezes the new image. This new image includes expected behaviors and norms of the organization. What the unfreezing, changing, and refreezing describe is metamorphosis. Metamorphosis may be abrupt or occur over time. Discipling metamorphosis is a process taking time.

    A mentor with discipling as a goal, by the above examples has personal vision, ability to see potential in another. However, this means a personal commitment of time to intercede in another’s professional growth. Both mentor and prot?g? are encouraged to enter the relationship voluntarily or risk burdening each other.

    It is important for mentors and prot?g?s to recognize how discipling occurs. O’Hair, et al (1998) offers these stages. The first stage is initiation, the prot?g? recognizes and appreciates the talents, and expertise the mentor brings to th

    Want a Rewarding Career in Medical Billing?
    Want a rewarding career in medical billing? It isn't hard to get the process underway. In fact, if you are truly interested in learning medical billing you can take up such studies right from your own desk at home. That's right; there are numerous online institutions that can prepare you for the online medical billing field. Learning medical billing will get you into the medical field and prepare you to work in doctor's offices.To take on the tasks in a doctor's office and its billing department you will need to become educated. Your education will include communication skills, office management, billing, coding, insurance coding, insurance law, computer science and more. Once you have completed your education you will be in high demand as many doctors' offices are looking for individuals with skills pertaining to medical billing.There is no excuse not to pursue your career interest. Just because you have a family and a full time job, it doesn't mean you cannot get another degree for a different field. Online institutions make it possible for you to study from home with Internet access and you can do so at your own pace - part time or fulltime, whatever is most convenient for you. Work and study around a schedule of your own devising.Such an opportunity is not something that should be missed. You no longer have to worry about child care, travel expenses, having a vehicle, room and board, moving to another location or any of the other common worries college students experience. With at home access to online classes you will be able to remain with your family while you study and you won't have to travel anywhere to do so. No traffic jams, no travel hassles, just an easy education and degree online.Financial aid is accepted by many online institutions so the excuse that you could not possibly afford online studies goes right out the window with all the other excuses that can be devised not to pursue your dreams. Financial aid can help you afford your online endeavors and you can get student loans that you will not have to begin repaying until six months after your graduation date. Why six months? Loan companies are willing to give students a 6 month grace
    Each year organizations around the world spend billions of Dollars, Euros, and Yen, to train new employees. Unfortunately, organizations lose billions when they lose those people on whom they spent all that training time and money. There are well-documented reasons for this phenomenon and chief among them is lack of loyalty – organization to employee and employee to organization. There is no longer employment security – employment for life.

    A 1997 figure on training costs for U. S. companies was in excess of 58 billion dollars. In September 2004, Chief Learning Officer e-zine reported U.S. companies spend an average of $2,000.00 per year per employee for training. The U. S. Department of Labor put employment for September 2005 at slightly over 150 million workers. At $2,000.00 per employee per year, training costs U. S. business $300 billion a year, almost a six-fold increase in eight years.

    Training in most organizations is an abstract figure and accounting for training expenses usually becomes lumped into other expenses. Organizations recognize the need for training, allocate training money, and expense it. Training is an expense not an investment. However, the cycle of training for training sake is a trend reversing. Executives want to margin their spending on training with a training strategy to link individual capabilities with the organizations business strategy.

    Most companies that send employees to training or provide tuition assistance for college degrees require some pay back in time – one month per college credit hour for example. This does assure that training dollars spent stay in the company for a known period. However, after that period a worker is no longer obliged to the organization and can sell talents to the highest bidder.

    Organizations often label training as training; however, the idea stated above to link individual capabilities into the business strategy suggests something more far reaching – mentoring. Spending billions of dollars on training does not necessarily make a worker a better employee. Yet, linking mentoring and training, leaders become acutely aware of worker skill development.

    Beyond Training and Mentoring

    This begins the discussion on creating workers who are elevated beyond just an employee. The next level beyond training and mentoring, seen by most as a Judeo/Christian concept, is discipling. Most agree that discipling is a spiritual engagement. However, does discipling have a place in secular organizations?

    Initially, defining disciple in secular terms is easy. A disciple is someone who is a believer of or in organizational vision and values. A disciple helps spread the vision and values as root doctrines of the organization. Webster’s dictionary (1913) defines disciple as, “One who receives instruction from another; a scholar; a learner; especially, a follower who has learned to believe in the truth of the doctrine of his teacher; an adherent in doctrine; as, the disciples of Plato; the disciples of our Savior.”

    That definition suggests more than mentoring. One facet of a disciple is one who, when taught, accepts the teaching and buys into the vision. Upon buy in, the new disciple desires to share the learning and supreme commitment to the vision. Charlie Ragus, founder of AdvoCare International, built a distributorship by having quality products, backed by science and medicine, with a simple approach to teaching duplicated repeatedly, making AdvoCare disciples.

    Mentoring and discipling are like connecting the dots. A mentor shows the prot?g? a picture; however, the picture is just a bunch of numbered dots. The mentor can explain the picture and the prot?g? my sense the completed picture from looking at the pattern of dots. A mentor transfers knowledge of a vision in describing the pattern or dots. Discipling occurs when the prot?g? begins to connect the dots. As the picture becomes clearer, the mentor and prot?g? relationship expands to one of greater understanding. When the dots are all connected and the prot?g? sees the complete picture, transformation is underway.

    Consider another example, Champoux (2006), describes a process of organizational socialization that fits this position well. He begins by stating the new employee goes through a process of unfreezing, to leave behind parts of an old self-image. After accepting the unfreezing, the worker goes through change. This change is mentored episodes of behavioral role development. When this learning process concludes, the worker refreezes the new image. This new image includes expected behaviors and norms of the organization. What the unfreezing, changing, and refreezing describe is metamorphosis. Metamorphosis may be abrupt or occur over time. Discipling metamorphosis is a process taking time.

    A mentor with discipling as a goal, by the above examples has personal vision, ability to see potential in another. However, this means a personal commitment of time to intercede in another’s professional growth. Both mentor and prot?g? are encouraged to enter the relationship voluntarily or risk burdening each other.

    It is important for mentors and prot?g?s to recognize how discipling occurs. O’Hair, et al (1998) offers these stages. The first stage is initiation, the prot?g? recognizes and appreciates the talents, and expertise the mentor brings to the

    Email Etiquette in the Workplace: The Email Creed
    I will give email communication the respect and value it deserves as a quick, acceptable and reliable form of internet communication.I will reply to an email within 24 hours or sooner, even if the reply consists of a few words (i.e. Great, Thanks, Sorry, Yes, No, Call me, etc.).I will use spell check and I will reread my emails prior to hitting the send button; because I understand that my email communications are a reflection on me.I will refrain from using abbreviations and email slang in my work related emails.I will address the person by name whenever possible and when appropriate in my email communications.I will work on developing an email voice that is even tone, respectable, positive and personable.I will use the blind copy email feature when sending out mass emails so not to disclose the email addresses of others without their consent.I will not forward emails containing the email addresses of others, unless the addresses belong to other members of the restricted email account.I will use the attachment feature when including communication of a more private nature (i.e. Letters, evaluations, information containing personal information, etc.).I will attempt to state the purpose or topic content of the email in the subject box.I will not use my business email address, provided by my employer, for personal and/or inappropriate use.I will at all times use good judgment in what I communicate via email, understanding that such communication could be accessed by others.I will refrain from using email as a substitute for person-to-person contact.
    d for training, allocate training money, and expense it. Training is an expense not an investment. However, the cycle of training for training sake is a trend reversing. Executives want to margin their spending on training with a training strategy to link individual capabilities with the organizations business strategy.

    Most companies that send employees to training or provide tuition assistance for college degrees require some pay back in time – one month per college credit hour for example. This does assure that training dollars spent stay in the company for a known period. However, after that period a worker is no longer obliged to the organization and can sell talents to the highest bidder.

    Organizations often label training as training; however, the idea stated above to link individual capabilities into the business strategy suggests something more far reaching – mentoring. Spending billions of dollars on training does not necessarily make a worker a better employee. Yet, linking mentoring and training, leaders become acutely aware of worker skill development.

    Beyond Training and Mentoring

    This begins the discussion on creating workers who are elevated beyond just an employee. The next level beyond training and mentoring, seen by most as a Judeo/Christian concept, is discipling. Most agree that discipling is a spiritual engagement. However, does discipling have a place in secular organizations?

    Initially, defining disciple in secular terms is easy. A disciple is someone who is a believer of or in organizational vision and values. A disciple helps spread the vision and values as root doctrines of the organization. Webster’s dictionary (1913) defines disciple as, “One who receives instruction from another; a scholar; a learner; especially, a follower who has learned to believe in the truth of the doctrine of his teacher; an adherent in doctrine; as, the disciples of Plato; the disciples of our Savior.”

    That definition suggests more than mentoring. One facet of a disciple is one who, when taught, accepts the teaching and buys into the vision. Upon buy in, the new disciple desires to share the learning and supreme commitment to the vision. Charlie Ragus, founder of AdvoCare International, built a distributorship by having quality products, backed by science and medicine, with a simple approach to teaching duplicated repeatedly, making AdvoCare disciples.

    Mentoring and discipling are like connecting the dots. A mentor shows the prot?g? a picture; however, the picture is just a bunch of numbered dots. The mentor can explain the picture and the prot?g? my sense the completed picture from looking at the pattern of dots. A mentor transfers knowledge of a vision in describing the pattern or dots. Discipling occurs when the prot?g? begins to connect the dots. As the picture becomes clearer, the mentor and prot?g? relationship expands to one of greater understanding. When the dots are all connected and the prot?g? sees the complete picture, transformation is underway.

    Consider another example, Champoux (2006), describes a process of organizational socialization that fits this position well. He begins by stating the new employee goes through a process of unfreezing, to leave behind parts of an old self-image. After accepting the unfreezing, the worker goes through change. This change is mentored episodes of behavioral role development. When this learning process concludes, the worker refreezes the new image. This new image includes expected behaviors and norms of the organization. What the unfreezing, changing, and refreezing describe is metamorphosis. Metamorphosis may be abrupt or occur over time. Discipling metamorphosis is a process taking time.

    A mentor with discipling as a goal, by the above examples has personal vision, ability to see potential in another. However, this means a personal commitment of time to intercede in another’s professional growth. Both mentor and prot?g? are encouraged to enter the relationship voluntarily or risk burdening each other.

    It is important for mentors and prot?g?s to recognize how discipling occurs. O’Hair, et al (1998) offers these stages. The first stage is initiation, the prot?g? recognizes and appreciates the talents, and expertise the mentor brings to th

    Are Ad Agency Account People Evil?
    Before we discuss just what constitutes 'evil,' let's be brutally honest.Ad agency account people have very, very tough jobs. In actuality, they probably have the hardest positions there are to be had in the entire world of advertising.Why?Well, in addition to not being able to participate in 'every day is dress down Friday' like the creatives are able, being an account person means taking marching orders while trying to stay the course.The account person is the middle person to a lot of information brokerage. They are the point people between the client and the head of the agency, between the client and the creatives, between the client and the media department, between the media department and the head of the agency, between the head of the agency and the creatives, and between the producers and, well, hopefully you get it.They are it.All communications go through them, and as such, they are ALWAYS put in the position of having to bear bad news. What do ad agency people do? They middle man bad news."The client wants to reduce the budget for next quarter.""The client wants the logo bigger in the commercials.""The client wants to eliminate Metro Dallas from the next print campaign."Bad news to all at the agency who receive it. Bad news that means more work.And it becomes the account persons job to find a way of being able to deliver the constant barrage of bad news so that it doesn't seem so bad. But only the great ones achieve that mark.Is there good news being delivered by the ad agency account people too? Sure. Just not a lot of it, usually. Usually, the account people in a hallway walking towards you means bad news. Which is why creatives have hand signals and gestures to alert others as to approaching bad news. (We even had one of those circular road mirrors installed. NO joke.)And the cost of all of this bearing of less than good news is that account people get a very bad rap. But it's unfortunate...because ad agency account people are NOT evil. They just have to constantly be the deliverers of evil news.You know that old rhetorical question, "Why Do Bad Things Happen To Good Peopl
    evelopment.

    Beyond Training and Mentoring

    This begins the discussion on creating workers who are elevated beyond just an employee. The next level beyond training and mentoring, seen by most as a Judeo/Christian concept, is discipling. Most agree that discipling is a spiritual engagement. However, does discipling have a place in secular organizations?

    Initially, defining disciple in secular terms is easy. A disciple is someone who is a believer of or in organizational vision and values. A disciple helps spread the vision and values as root doctrines of the organization. Webster’s dictionary (1913) defines disciple as, “One who receives instruction from another; a scholar; a learner; especially, a follower who has learned to believe in the truth of the doctrine of his teacher; an adherent in doctrine; as, the disciples of Plato; the disciples of our Savior.”

    That definition suggests more than mentoring. One facet of a disciple is one who, when taught, accepts the teaching and buys into the vision. Upon buy in, the new disciple desires to share the learning and supreme commitment to the vision. Charlie Ragus, founder of AdvoCare International, built a distributorship by having quality products, backed by science and medicine, with a simple approach to teaching duplicated repeatedly, making AdvoCare disciples.

    Mentoring and discipling are like connecting the dots. A mentor shows the prot?g? a picture; however, the picture is just a bunch of numbered dots. The mentor can explain the picture and the prot?g? my sense the completed picture from looking at the pattern of dots. A mentor transfers knowledge of a vision in describing the pattern or dots. Discipling occurs when the prot?g? begins to connect the dots. As the picture becomes clearer, the mentor and prot?g? relationship expands to one of greater understanding. When the dots are all connected and the prot?g? sees the complete picture, transformation is underway.

    Consider another example, Champoux (2006), describes a process of organizational socialization that fits this position well. He begins by stating the new employee goes through a process of unfreezing, to leave behind parts of an old self-image. After accepting the unfreezing, the worker goes through change. This change is mentored episodes of behavioral role development. When this learning process concludes, the worker refreezes the new image. This new image includes expected behaviors and norms of the organization. What the unfreezing, changing, and refreezing describe is metamorphosis. Metamorphosis may be abrupt or occur over time. Discipling metamorphosis is a process taking time.

    A mentor with discipling as a goal, by the above examples has personal vision, ability to see potential in another. However, this means a personal commitment of time to intercede in another’s professional growth. Both mentor and prot?g? are encouraged to enter the relationship voluntarily or risk burdening each other.

    It is important for mentors and prot?g?s to recognize how discipling occurs. O’Hair, et al (1998) offers these stages. The first stage is initiation, the prot?g? recognizes and appreciates the talents, and expertise the mentor brings to th

    Sustainability and Packaging
    Sustainability is a term used across a large number of industries. At the core, one can think of sustainability as the measurable concept of doing business without depleting resources or harming the community. Nowhere is sustainability more applicable than in the packaging industry. Containers and packaging that are cost effective and environmentally sound are critical to our industry’s business success and the impact we have on society. One industry group offers criteria by which the sustainability of packaging can be measured.Packaging that is beneficial, safe and healthy for people throughout its lifecycle; Meets market criteria for performance and cost; Uses renewable energy throughout its lifecycle; Maximizes the use of renewable or recycled source materials; Is manufactured using clean production technologies and best practices; Is made from materials healthy in all probable end-of-life scenarios; Is physically designed to optimize materials and energy. A Life Cycle assessment is a key tool in assessing sustainability.A life cycle assessment (LCA) is the assessment of the environmental impact of a given product or service throughout its lifespan.The goal of LCA is to compare the environmental performance of products and services, to be able to choose the least burdensome one. The term 'life cycle' refers to the notion that a fair, holistic assessment requires the looking at a product at every step of the way - from raw materials to disposal, and all the steps in between. In packaging, this means looking at how the materials are produced, products manufactured, used/discarded by the consumer, and recycled back into use.The terms Cradle-to-Grave (complete life cycle), Cradle-to-Cradle (from birth to re-birth), Cradle-to-Gate (Material manufacture to product delivery), and Wheel-to-Well (efficiency of fuels used for transportation) are terms often used to describe the life cycle, or parts of it.dbanig@prflexbag.comwww.prflexbag.com
    he learning and supreme commitment to the vision. Charlie Ragus, founder of AdvoCare International, built a distributorship by having quality products, backed by science and medicine, with a simple approach to teaching duplicated repeatedly, making AdvoCare disciples.

    Mentoring and discipling are like connecting the dots. A mentor shows the prot?g? a picture; however, the picture is just a bunch of numbered dots. The mentor can explain the picture and the prot?g? my sense the completed picture from looking at the pattern of dots. A mentor transfers knowledge of a vision in describing the pattern or dots. Discipling occurs when the prot?g? begins to connect the dots. As the picture becomes clearer, the mentor and prot?g? relationship expands to one of greater understanding. When the dots are all connected and the prot?g? sees the complete picture, transformation is underway.

    Consider another example, Champoux (2006), describes a process of organizational socialization that fits this position well. He begins by stating the new employee goes through a process of unfreezing, to leave behind parts of an old self-image. After accepting the unfreezing, the worker goes through change. This change is mentored episodes of behavioral role development. When this learning process concludes, the worker refreezes the new image. This new image includes expected behaviors and norms of the organization. What the unfreezing, changing, and refreezing describe is metamorphosis. Metamorphosis may be abrupt or occur over time. Discipling metamorphosis is a process taking time.

    A mentor with discipling as a goal, by the above examples has personal vision, ability to see potential in another. However, this means a personal commitment of time to intercede in another’s professional growth. Both mentor and prot?g? are encouraged to enter the relationship voluntarily or risk burdening each other.

    It is important for mentors and prot?g?s to recognize how discipling occurs. O’Hair, et al (1998) offers these stages. The first stage is initiation, the prot?g? recognizes and appreciates the talents, and expertise the mentor brings to th

    How to Create a Good Business Idea?
    The two key ingredients of a successful business are a reasonable business idea and a thorough business plan, which will put the meat on the bones and turn your idea into something concrete and viable. A wonderful idea is a great start for anyone wanting to start up a company, but it’s just the bare bones and needs to be fleshed out with a detailed and thorough business plan before you start the ball in motion to get the business off the ground. For a start, you’ll need a business plan to make your sales pitch to potential lenders and investors, but you’ll also need it to help you examine the idea in more detail to ascertain whether it will be viable. You need to understand the market and whether people will want to use your service or buy your product. This means doing some market research.Here are some helpful pointers to assist in your analysis:Your product or service should have a unique quality that makes it stand out above others. It has to be something that people want – i.e. there needs to be a demand for it. Your product or service is most likely to be successful if it plugs a gap in the existing market or if it is vastly better than anything else currently on the market.Build a profile of your potential customers. Understand who they are and what their needs are. Think about how you will promote your business and establish and maintain a customer base. Investigate your potential competitors. Think about their product or service, how it is marketed, what its unique selling points are, how they run their business.Compare your business to those of your competitors. Consider how you can make yours better or how you can set it apart from the others.Do some research into the industry. Look at previous history and development, and any significant success stories or failures.Find out whether there are any laws or restrictions governing the field in which you want to operate and examine how they could affect your business.Often you can gain a better understanding of something by consulting other people. As the old saying goes, two minds are better than one. Focus groups and brainstorming sessions are frequently used by market research agen
    ss of unfreezing, to leave behind parts of an old self-image. After accepting the unfreezing, the worker goes through change. This change is mentored episodes of behavioral role development. When this learning process concludes, the worker refreezes the new image. This new image includes expected behaviors and norms of the organization. What the unfreezing, changing, and refreezing describe is metamorphosis. Metamorphosis may be abrupt or occur over time. Discipling metamorphosis is a process taking time.

    A mentor with discipling as a goal, by the above examples has personal vision, ability to see potential in another. However, this means a personal commitment of time to intercede in another’s professional growth. Both mentor and prot?g? are encouraged to enter the relationship voluntarily or risk burdening each other.

    It is important for mentors and prot?g?s to recognize how discipling occurs. O’Hair, et al (1998) offers these stages. The first stage is initiation, the prot?g? recognizes and appreciates the talents, and expertise the mentor brings to the relationship. Second, the prot?g? and mentor begin a process of interpersonal bonding. In this deepening relationship, they begin sharing vision, values, and connecting personal goals and organizational goals. At some point the third stage occurs, separation. The prot?g? or the discipling mentor experiences a drifting apart. One or the other receives a promotion, become physically separated, or the prot?g? is more independent. The final, fourth stage is redefinition. Some event in the organizational life of the prot?g? brings her/him back to the former mentor. They re-establish their relationship on different terms, not as mentor and prot?g?.

    Therefore, leaders who disciple rather than mentor often behave like a parent. They correct a discrepancy, offering direction and suggestion, and praising a success – leaders who disciple do so with unconditional love.

    Love is a word avoided in most organizational settings. Love takes on some kind of physical characteristic of sexual love; however, unconditional love is not physical, it is self-sacrificing. Winston (2002) uses the Greek word agapao. He makes the distinction by defining agapao as “… to love in a social or moral sense, embracing the judgment and the deliberate assent of the will as a matter of principle, duty, and propriety” (pg. 5).

    Winston (2002) does not end on love. He continues that leaders must respect all superiors, because someone is watching over them, and especially peers and subordinates. Leaders need humility to make disciples of others. Again Winston, “Humble leaders place the goals of the organization above their own goals” (pg. 25). Leaders need to understand that people hurt, suffer loses, need rest from their toils and Winston cites Augsburger (1982) who tells leaders to mourn (Greek penteo act or feeling of mourning having deep concern (pg. 29)) for their employees, to care for them, the organization, and even competitors.

    Mentoring and disciple making cannot occur in a vacuum or one directional. A prot?g? has to accept responsibility for and actively participate in the process. The next element of the process involves the capacity for the prot?g? to accept mentoring and discipling.

    The Prot?g?

    The prot?g? is one who is willing to accept the wisdom offered. Reiterating a point made earlier, the ideal relationship with the mentor is voluntary. Bell (2002) asks us to imagine the new person entering the learning experience telling the mentor, “I want to make my learning experience positive for us both.”

    Glenn (2003) writes of teaching a class in which she asked students to give examples of a good mentor. Then she asked the class to imagine using their examples to mentor themselves. She tells her readers to have a dream and be able to tap themselves as their trusted guide. She continues by challenging that mentoring ourselves leads us to opening our own greatness and releases us from our fears.

    For the new prot?g?, having a sense of social skill is important. The prot?g? seeks out people who influence them, who know them, like them, and respect them. In return, the prot?g? returns the respect and amiability.

    Mentoring and discipling is like a partnership and the prot?g? needs to recognize others’ behaviors change as they change theirs. The prot?g? is not likely to change the behavior of the mentor until they change their own behavior. Glenn (2003) quotes Mahatma Gandhi, “Be the change you wish to see in the world” (pg. 110).

    Leader Communication/Leadership and Communication

    Richmond and McCroskey (2001), address organizational climate as it relates to leadership. They state that organizations exist somewhere, as part of a larger community and leaders cannot ignore external conditions as external conditions do influence events inside the office walls. Organizations assume aspects of local culture and local values as most employees come from within that community. Leadership communication within any organizational environment must be acceptable to be accepted.

    People in organizations communicate with the purpose of influencing others. Leadership communication in the mentoring/discipling process is critical to successful growth of a prot?g? and the entire workforce. Several myths of communication have to be broken

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