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Will You Add? - Why Learning Organisations Make Horse Sense
Lean Healthcare -The Values Driven Approach e battle raged, members of the Dutch resistance in Arnhem routinely talked with their counterparts in Nijmegen. The civil telephone system remained intact. The Germans didn’t think to cut the telephone lines while the British paratroopers never thought to simply knock on someone’s door, ask if the telephones were working and make a call to Nijmegen.There's a lot of excitement today in the health care field about the benefits that Lean practice can bring. This is especially critical in an environment where patient care needs are climbing while the pool of skilled resources and reimbursement for services shrink. Lean Advisors Inc. is working in the healthcare industry to help them implement Lean in order to be able to do more with less while doing it better. The key is to apply Lean methods in an environment driven by the unique values that surround patient care.As in other industries, the customer should come first. In healthcare that customer is the patient and the patient drives the definition of value. The product (test results in the laboratory) or service (patient care) can make the difference between life and death. That one element To the rigid corporate mind of the British and German armies the battlefield had been defined outside the civilian infrastructure. The Dutch underground assumed the paratroopers were talking to each other and Nijmegan by radio, and so didn’t think to mention the telephone system was operational. At Nijmegan, Dutch intelligence about the unfolding disaster at Arnhem was largely ignored or discredited as unreliable, as no-one at XXX Corp realised the Dutch possessed an open channel of communication. Instead of ending the war by Christmas of 1944, the Allies suffered a humiliating defeat and the war went on until the following May – and all for the want of a horse-shoe nail. The ability to deny what is glaringly obv Know Who Your Company Hires With A Background Employment Check Flogging a dead horse is a commonly used idiom here in the UK. If someone is trying to convince someone else to do or feel something without any hope of succeeding, we say they're flogging a dead horse. This is used when someone is trying to raise interest in an issue that no-one supports anymore; beating a dead horse will not make it do any more work. 1. Similarly, the tribal wisdom of the Dakota Indians, passed on from generation to generation, says that, "When you discover that you are riding a dead horse, the best strategy is to dismount." Rather than seeing a situation for what it is far too many individuals, businesses, public service and government organisations prefer to live in denial rather than accept the wisdom of the Dakota Indians. Instead, it seems people just love to develop alternative strategies for flogging dead horses. Taken from various articles and blogs currently on the Internet here are just a few suggestions:In an age of rampant documentation puffery and legal complications in dealing with employees, it's more important than ever to know who you're hiring. A basic background employment check can verify who the person you're considering hiring really is and if their credentials match up with the application and resume.Over the past few years pre-employment background checks have gained in importance for all employers no matter what the size. This is especially true of employers who are halos defense contractors or work for some aspect of the government. This would include security personnel at airports and even manufacturing people working on defense contracted parts for military equipment.Companies typically do the validation and background check internally or outsource it to an investig • The horse isn’t really dead, we just need a better whip • It’s not the horse it’s the rider that’s at fault • If you don’t get up you’re sacked, Silver! • Commission a study of how other companies ride their dead horses • Lower the horse’s productivity standards • Reclassify the dead horse as ‘life challenged’ • Hire a top management consultancy to tell you that the horse is dead without telling you where to buy a new one or how much it might cost • Improve pay, conditions and training to increase your dead horse’s performance • Produce a report that highlights the fact that dead horses incur fewer costs • Rewrite the expected performance requirements for all life challenged equines • Promote the dead horse to boardroom level or put it out to pasture while paying it a huge golden hoof-shake – sorry, that’s just horse manure. Strangely enough, those people who believe that the past is an accurate barometer of future events are the very same people who possess an alarming tendency towards flogging dead horses. If it worked yesterday and it works today then it’ll surely work tomorrow. It’s this sort of linear thinking that gets horses killed in the first place. These equine assassins tend to view the future as a predetermined event, waiting just over the horizon to happen. Of course, the truth is very different. For one thing, while most people would accept that we share a common reality, such as general social norms of behaviour, essentially we all see the world slightly differently. My view of the world is coloured, filtered and distorted by my own personal experiences to a greater or lesser extent. For example, while a furniture manufacturer regards trees as a raw material and resource, the environmentalist treasures them as the “lungs of the planet” to be protected at all costs. Each sees a valid aspect of a much bigger, more complex system at work in the world. And so it’s easy to see how problems and misunderstandings can occur when one vision of the world clashes with another. This is bad enough when just confined to the realm of our personal relationships, but can be absolutely disastrous in terms of business, religion and politics. Taking the narrow or institutional view of the world rather than learning to appreciate the bigger picture always limits the options available, and blinds people to both hazards and solutions. Not convinced? Still think it’s better to flog a dead horse than dismount? Okay, how about this for a bit of disastrous institutional thinking: 2. In September 1944, at the battle to capture the Arnhem bridge over the river Rhine (the last phase of operation Market-Garden), the British First Airborne Division landed with the wrong radio crystals. This technical oversight meant the Paras at Arnhem couldn't communicate with the outside world, or their relief column, XXX Corp, just a few miles away at Nijmegen. As anyone who has seen the movie “A Bridge Too Far” will know the Paras were isolated, heavily engaged in bitter fighting against superior numbers, had limited resources, and were surprised to find that many of them had been dropped in the wrong place to start with. Lack of communication between the scattered elements of the First Airborne and XXX Corp proved critical in the battle’s decision. However, while the battle raged, members of the Dutch resistance in Arnhem routinely talked with their counterparts in Nijmegen. The civil telephone system remained intact. The Germans didn’t think to cut the telephone lines while the British paratroopers never thought to simply knock on someone’s door, ask if the telephones were working and make a call to Nijmegen. To the rigid corporate mind of the British and German armies the battlefield had been defined outside the civilian infrastructure. The Dutch underground assumed the paratroopers were talking to each other and Nijmegan by radio, and so didn’t think to mention the telephone system was operational. At Nijmegan, Dutch intelligence about the unfolding disaster at Arnhem was largely ignored or discredited as unreliable, as no-one at XXX Corp realised the Dutch possessed an open channel of communication. Instead of ending the war by Christmas of 1944, the Allies suffered a humiliating defeat and the war went on until the following May – and all for the want of a horse-shoe nail. The ability to deny what is glaringly obvi Franchise Investing, Franchise Opportunities and Franchising Renewals don’t get up you’re sacked, Silver!Have you considered buying a franchise instead of trying to start a business from scratch. Many franchise agreements are renewed every five or ten years, automatically. If you do not want to renew your franchise you need to let the franchisor know a little bit in advance as it generally states in the Uniform Franchise Offering Circular (UFOC) The franchise Disclosure Document used in franchising. Most require that you out it writing so there is no question about your intent, some require this 180 days before expiration. Others state that if you do not specifically say you do not wish to renew the agreement you are automatically renewed. If you do not want to renew your franchise at the end of the five year period, that is ok, but there are generally stipulations after termination. You cannot simpl • Commission a study of how other companies ride their dead horses • Lower the horse’s productivity standards • Reclassify the dead horse as ‘life challenged’ • Hire a top management consultancy to tell you that the horse is dead without telling you where to buy a new one or how much it might cost • Improve pay, conditions and training to increase your dead horse’s performance • Produce a report that highlights the fact that dead horses incur fewer costs • Rewrite the expected performance requirements for all life challenged equines • Promote the dead horse to boardroom level or put it out to pasture while paying it a huge golden hoof-shake – sorry, that’s just horse manure. Strangely enough, those people who believe that the past is an accurate barometer of future events are the very same people who possess an alarming tendency towards flogging dead horses. If it worked yesterday and it works today then it’ll surely work tomorrow. It’s this sort of linear thinking that gets horses killed in the first place. These equine assassins tend to view the future as a predetermined event, waiting just over the horizon to happen. Of course, the truth is very different. For one thing, while most people would accept that we share a common reality, such as general social norms of behaviour, essentially we all see the world slightly differently. My view of the world is coloured, filtered and distorted by my own personal experiences to a greater or lesser extent. For example, while a furniture manufacturer regards trees as a raw material and resource, the environmentalist treasures them as the “lungs of the planet” to be protected at all costs. Each sees a valid aspect of a much bigger, more complex system at work in the world. And so it’s easy to see how problems and misunderstandings can occur when one vision of the world clashes with another. This is bad enough when just confined to the realm of our personal relationships, but can be absolutely disastrous in terms of business, religion and politics. Taking the narrow or institutional view of the world rather than learning to appreciate the bigger picture always limits the options available, and blinds people to both hazards and solutions. Not convinced? Still think it’s better to flog a dead horse than dismount? Okay, how about this for a bit of disastrous institutional thinking: 2. In September 1944, at the battle to capture the Arnhem bridge over the river Rhine (the last phase of operation Market-Garden), the British First Airborne Division landed with the wrong radio crystals. This technical oversight meant the Paras at Arnhem couldn't communicate with the outside world, or their relief column, XXX Corp, just a few miles away at Nijmegen. As anyone who has seen the movie “A Bridge Too Far” will know the Paras were isolated, heavily engaged in bitter fighting against superior numbers, had limited resources, and were surprised to find that many of them had been dropped in the wrong place to start with. Lack of communication between the scattered elements of the First Airborne and XXX Corp proved critical in the battle’s decision. However, while the battle raged, members of the Dutch resistance in Arnhem routinely talked with their counterparts in Nijmegen. The civil telephone system remained intact. The Germans didn’t think to cut the telephone lines while the British paratroopers never thought to simply knock on someone’s door, ask if the telephones were working and make a call to Nijmegen. To the rigid corporate mind of the British and German armies the battlefield had been defined outside the civilian infrastructure. The Dutch underground assumed the paratroopers were talking to each other and Nijmegan by radio, and so didn’t think to mention the telephone system was operational. At Nijmegan, Dutch intelligence about the unfolding disaster at Arnhem was largely ignored or discredited as unreliable, as no-one at XXX Corp realised the Dutch possessed an open channel of communication. Instead of ending the war by Christmas of 1944, the Allies suffered a humiliating defeat and the war went on until the following May – and all for the want of a horse-shoe nail. The ability to deny what is glaringly obv How ToTalk Your Boss Into Giving You A Salary Increase lled in the first place. These equine assassins tend to view the future as a predetermined event, waiting just over the horizon to happen. Of course, the truth is very different.* If you believe you deserve a salary increase, ask for it as soon as possible; don't procrastinate or wait for your employer to offer it.* Determine what you are worth in the marketplace by carrying out a survey of people in comparable jobs. Never base your case on a need for more money.* Be realistic in your assessment of what you are worth and what your employer would be willing or able to pay. Have an exact figure in mind before entering into negotiations. Avoid comparisons. Never compare your salary to someone else's.* Remember that bosses want employees who contribute to the company's success by:increasing sales, profits and efficiency; decreasing waste, costs and time taken; improving corporate image, customer relationships and competitive advantage.* Carry out a de For one thing, while most people would accept that we share a common reality, such as general social norms of behaviour, essentially we all see the world slightly differently. My view of the world is coloured, filtered and distorted by my own personal experiences to a greater or lesser extent. For example, while a furniture manufacturer regards trees as a raw material and resource, the environmentalist treasures them as the “lungs of the planet” to be protected at all costs. Each sees a valid aspect of a much bigger, more complex system at work in the world. And so it’s easy to see how problems and misunderstandings can occur when one vision of the world clashes with another. This is bad enough when just confined to the realm of our personal relationships, but can be absolutely disastrous in terms of business, religion and politics. Taking the narrow or institutional view of the world rather than learning to appreciate the bigger picture always limits the options available, and blinds people to both hazards and solutions. Not convinced? Still think it’s better to flog a dead horse than dismount? Okay, how about this for a bit of disastrous institutional thinking: 2. In September 1944, at the battle to capture the Arnhem bridge over the river Rhine (the last phase of operation Market-Garden), the British First Airborne Division landed with the wrong radio crystals. This technical oversight meant the Paras at Arnhem couldn't communicate with the outside world, or their relief column, XXX Corp, just a few miles away at Nijmegen. As anyone who has seen the movie “A Bridge Too Far” will know the Paras were isolated, heavily engaged in bitter fighting against superior numbers, had limited resources, and were surprised to find that many of them had been dropped in the wrong place to start with. Lack of communication between the scattered elements of the First Airborne and XXX Corp proved critical in the battle’s decision. However, while the battle raged, members of the Dutch resistance in Arnhem routinely talked with their counterparts in Nijmegen. The civil telephone system remained intact. The Germans didn’t think to cut the telephone lines while the British paratroopers never thought to simply knock on someone’s door, ask if the telephones were working and make a call to Nijmegen. To the rigid corporate mind of the British and German armies the battlefield had been defined outside the civilian infrastructure. The Dutch underground assumed the paratroopers were talking to each other and Nijmegan by radio, and so didn’t think to mention the telephone system was operational. At Nijmegan, Dutch intelligence about the unfolding disaster at Arnhem was largely ignored or discredited as unreliable, as no-one at XXX Corp realised the Dutch possessed an open channel of communication. Instead of ending the war by Christmas of 1944, the Allies suffered a humiliating defeat and the war went on until the following May – and all for the want of a horse-shoe nail. The ability to deny what is glaringly obv Handling Customer Complaints world rather than learning to appreciate the bigger picture always limits the options available, and blinds people to both hazards and solutions.Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Here are some important tips.1. Listen carefully to the customer and gather as much information as possible.2. Restate the complaint as you understand it. This ensures that you completely understand what the situation is.3. Resolve the problem as quickly as possible. Tell the person you are sorry this happened and ask what you can to do to make this right. Do not argue with the customer, even though you are right and do not become defensive.3. After correcting the problem, tell the customer thank you for bringing it to your attention and that you appreciate their business.4. Deve Not convinced? Still think it’s better to flog a dead horse than dismount? Okay, how about this for a bit of disastrous institutional thinking: 2. In September 1944, at the battle to capture the Arnhem bridge over the river Rhine (the last phase of operation Market-Garden), the British First Airborne Division landed with the wrong radio crystals. This technical oversight meant the Paras at Arnhem couldn't communicate with the outside world, or their relief column, XXX Corp, just a few miles away at Nijmegen. As anyone who has seen the movie “A Bridge Too Far” will know the Paras were isolated, heavily engaged in bitter fighting against superior numbers, had limited resources, and were surprised to find that many of them had been dropped in the wrong place to start with. Lack of communication between the scattered elements of the First Airborne and XXX Corp proved critical in the battle’s decision. However, while the battle raged, members of the Dutch resistance in Arnhem routinely talked with their counterparts in Nijmegen. The civil telephone system remained intact. The Germans didn’t think to cut the telephone lines while the British paratroopers never thought to simply knock on someone’s door, ask if the telephones were working and make a call to Nijmegen. To the rigid corporate mind of the British and German armies the battlefield had been defined outside the civilian infrastructure. The Dutch underground assumed the paratroopers were talking to each other and Nijmegan by radio, and so didn’t think to mention the telephone system was operational. At Nijmegan, Dutch intelligence about the unfolding disaster at Arnhem was largely ignored or discredited as unreliable, as no-one at XXX Corp realised the Dutch possessed an open channel of communication. Instead of ending the war by Christmas of 1944, the Allies suffered a humiliating defeat and the war went on until the following May – and all for the want of a horse-shoe nail. The ability to deny what is glaringly obv Reducing Costs and Raising Profits For Your Restaurant e battle raged, members of the Dutch resistance in Arnhem routinely talked with their counterparts in Nijmegen. The civil telephone system remained intact. The Germans didn’t think to cut the telephone lines while the British paratroopers never thought to simply knock on someone’s door, ask if the telephones were working and make a call to Nijmegen.The biggest factor in your restaurant's success will be how well you control your restaurant's expenses. This includes food, labor, advertising, equipment, management, rent, operating costs and the rest of your overhead costs. Here are some tips for controlling your costs to increase your profits.Inventory ControlHow well you control your inventory may well be the most important aspect deciding your restaurant's future. If you allow costs to spiral out of control and make poor decisions as far as choosing what menu items to serve and their ingredients, your restaurant won't last very long. However, you can maintain stringent control over your inventory and costs with a proper food costing and inventory program. This type of program will allow you to keep track of your inventory, monitor To the rigid corporate mind of the British and German armies the battlefield had been defined outside the civilian infrastructure. The Dutch underground assumed the paratroopers were talking to each other and Nijmegan by radio, and so didn’t think to mention the telephone system was operational. At Nijmegan, Dutch intelligence about the unfolding disaster at Arnhem was largely ignored or discredited as unreliable, as no-one at XXX Corp realised the Dutch possessed an open channel of communication. Instead of ending the war by Christmas of 1944, the Allies suffered a humiliating defeat and the war went on until the following May – and all for the want of a horse-shoe nail. The ability to deny what is glaringly obvious, and do nothing, or support a position against all evidence to the contrary is a common human failing. However, thankfully, learning organisations are springing up everywhere; challenging the status quo; adapting to rather than denying or avoiding critical situations and issues. 3. A learning organisation is one that learns and encourages learning among its people. It promotes a continual exchange of information between employees hence creating a more knowledgeable workforce. This produces a very flexible organisation where people will accept and adapt to new ideas and changes through a shared vision. Perhaps, eventually, we’ll all learn that when we discover we’re riding a dead horse, the best strategy really is to dismount. Sources: 1. www.stuartbruce.biz 2. www.marketgarden.com 3. www.infed.org Charlie Trumpess, Marketing Copywriter
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