Tags |
|
|
Links |
|
|
Will You Add? - Developing and Managing Leadership Talent
Customer Service--Customer Satisifaction vs. DELIGHTED Customer
This may seem somewhat simplistic, but I think we need to clearly define what we mean by customer satisfaction.Customer satisfaction is meeting…..or exceeding the expectations of the customer.We often think of customer satisfaction as a rather linear process….the more effort we put into it the more satisfied a customer is. That just isn’t so.Let’s break customer expectations up into two categories: Expected--Things the customer expects Unexpected--Things the customer doesn’t e
eased the need for the talent to remain at a high level of performance. Many companies are tryThis may seem somewhat simplistic, but I think we need to clearly define what we mean by customer satisfaction.Customer satisfaction is meeting…..or exceeding the expectations of the customer.We often think of customer satisfaction as a rather linear process….the more effort we put into it the more satisfied a customer is. That just isn’t so.Let’s break customer expectations up into two categories: Expected--Things the customer expects Unexpected--Things the customer doesn’t e
Six Useful Strategies for Navigating Career Transition or Job Change [And Other Big Changes as Well]
Through my own two major career changes, and after coaching many people through successful career change, I have determined six useful strategies for navigating this life passage with skill, perspective, humor, a sense of adventure, and a great outcome.First of all, know up front that few people feel skilled at figuring out a new career or finding that next job. Most people find the task daunting. If you are someone who is used to feeling on top of your game, be willing to be out of your comfort zone on this one – chances ar
“If your growth rate in revenues consistently outpaces your growth rate in people, you simply will not – indeed cannot - build a great company.”
Jim CollinsThrough my own two major career changes, and after coaching many people through successful career change, I have determined six useful strategies for navigating this life passage with skill, perspective, humor, a sense of adventure, and a great outcome.First of all, know up front that few people feel skilled at figuring out a new career or finding that next job. Most people find the task daunting. If you are someone who is used to feeling on top of your game, be willing to be out of your comfort zone on this one – chances ar
Increased globalization and competition combined with an aging workforce have intensified the need for talented and engaged workers. Workforce reductions have slowed down the major battles for talent, but have increased the need for the talent to remain at a high level of performance. Many companies are tryi
Getting Paid Sooner
HOW CAN YOU GET PAID SOONER?How can you avoid being the involuntary banker for slow-paying customers? This is a frequent issue in our Business Group meetings. Here are ideas from the last such discussion:1. Get a merchant account. Have people pay you by credit card as soon as work is done. If people pay you monthly, enter their card number into your system, so you’ll bill them automatically. This costs you a couple of percentage points, but you get your money right now. It’s amazing the large amounts that businesspeo
will not – indeed cannot - build a great company.”
Jim CollinsHOW CAN YOU GET PAID SOONER?How can you avoid being the involuntary banker for slow-paying customers? This is a frequent issue in our Business Group meetings. Here are ideas from the last such discussion:1. Get a merchant account. Have people pay you by credit card as soon as work is done. If people pay you monthly, enter their card number into your system, so you’ll bill them automatically. This costs you a couple of percentage points, but you get your money right now. It’s amazing the large amounts that businesspeo
Increased globalization and competition combined with an aging workforce have intensified the need for talented and engaged workers. Workforce reductions have slowed down the major battles for talent, but have increased the need for the talent to remain at a high level of performance. Many companies are try
How Can I Find Work In Music When There Are Only 25 Music Careers?
Many pass over the thought of themselves actually working in the industry due to the common mindset... "if one has talent they have a chance in music." If one wants weekly (or bi-weekly) pay with benefits one seeks a normal job in the 9-5 workforce. This is simply false. Most people love music to some extent. Those that are paying attention to their future and careers know or at least wish they can be involved with something they love.Many will admit they believe they don’t have what it takes to make it in the music industry
nd competition combined with an aging workforce have intensified the need for talented and engaged workers. Workforce reductions have slowed down the major battles for talent, but have increased the need for the talent to remain at a high level of performance. Many companies are tryMany pass over the thought of themselves actually working in the industry due to the common mindset... "if one has talent they have a chance in music." If one wants weekly (or bi-weekly) pay with benefits one seeks a normal job in the 9-5 workforce. This is simply false. Most people love music to some extent. Those that are paying attention to their future and careers know or at least wish they can be involved with something they love.Many will admit they believe they don’t have what it takes to make it in the music industry
Six Things NOT to Say During an Interview
While it is true the interview is designed both for the recruiter to ask you questions and for you to get answers to your questions, there are 7 things you should never ask or say during an interview.#1 “So what kind of business do you do?”Arrive for the interview fully equipped with information about the company.. Look online and read news articles about the company so you are aware of the most recent happenings. Review the annual report if it is posted on the company's website. Be prepared to ask questions that
aged workers. Workforce reductions have slowed down the major battles for talent, but have increased the need for the talent to remain at a high level of performance. Many companies are tryWhile it is true the interview is designed both for the recruiter to ask you questions and for you to get answers to your questions, there are 7 things you should never ask or say during an interview.#1 “So what kind of business do you do?”Arrive for the interview fully equipped with information about the company.. Look online and read news articles about the company so you are aware of the most recent happenings. Review the annual report if it is posted on the company's website. Be prepared to ask questions that
Increase In-House Collections
When you provide a consumer service or product, you have the legal and moral right to be paid within contractual terms. Consumer accounts not paid within your payment terms can restrict your cash flow, business growth and in some situations, the ability to continue operating your business.The following consumer collections report outlines 11 guidelines you can follow to increase the amount of in-house consumer collections your business collects.1] Have a Defined Credit and Consumer Collections PolicyOne of the
eased the need for the talent to remain at a high level of performance. Many companies are trying to handle this dilemma by aggressively recruiting from the outside, hoping to land some bright stars who might take them boldly into the future. What is needed is a method that will develop the current workforce and keep the leadership pipeline full. Studies confirm that organizations that invest in leadership development programs and strategies have higher retention r
When you provide a consumer service or product, you have the legal and moral right to be paid within contractual terms. Consumer accounts not paid within your payment terms can restrict your cash flow, business growth and in some situations, the ability to continue operating your business.The following consumer collections report outlines 11 guidelines you can follow to increase the amount of in-house consumer collections your business collects.1] Have a Defined Credit and Consumer Collections PolicyOne of the
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.atriclecheck.com/article/22826/atriclecheck-Developing-and-Managing-Leadership-Talent.html">Developing and Managing Leadership Talent</a>
BB link (for phorums):
[url=http://www.atriclecheck.com/article/22826/atriclecheck-Developing-and-Managing-Leadership-Talent.html]Developing and Managing Leadership Talent[/url]
Related Articles:
Mortgage Marketing - Broadcast Advertising vs Direct Advertising
Are Women Financially Prepared For Their Future
How to Make Your Business Thrive in the 21st Century
Bookmark it:
|