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Will You Add? - Are you Really Listening to your Performance Measures?
Pump Maintenance and Repair for Pressure Washers
If you have a pressure washer business you will eventually need to change out or repair the pump. There are a few things you should know to make such change outs easy. You may also need to study up on preventative maintenance so that you do not have to worry about pump failure. Your pressure washer probably has one of two different pumps if it is industrial grade. Either a Cat Pump or a General pump; both are industry standards. General is the leader in the industry for sales and many prefer Cat as it sucks better from plastic water tanks.Your pump is powered by two parallel belts connected to your engine. You should make sure not to starve your pump from water. When the water tank is empty turn off the engine. Starving a pump will burn it out in about thirty-five minutes. The manufacturer says five to ten minutes, but that’s not life threatening. Your pump has a safety feature whereby when you are not spraying the water, it will automatically by pass into the tank provided there is enough water for the complete loop. Thank you. We also thought it was one of our great ideas. You should change the oil in the pump every month. Make sure your pressure washer rig is on level ground and fill the pump to the red dot on the center of the eyeglass. Over filling is a really bad idea.On your pump you will notice six large bolts. Inside of the holes are check valves with spring
management meeting begins. Before too long, the firsIf you have a pressure washer business you will eventually need to change out or repair the pump. There are a few things you should know to make such change outs easy. You may also need to study up on preventative maintenance so that you do not have to worry about pump failure. Your pressure washer probably has one of two different pumps if it is industrial grade. Either a Cat Pump or a General pump; both are industry standards. General is the leader in the industry for sales and many prefer Cat as it sucks better from plastic water tanks.Your pump is powered by two parallel belts connected to your engine. You should make sure not to starve your pump from water. When the water tank is empty turn off the engine. Starving a pump will burn it out in about thirty-five minutes. The manufacturer says five to ten minutes, but that’s not life threatening. Your pump has a safety feature whereby when you are not spraying the water, it will automatically by pass into the tank provided there is enough water for the complete loop. Thank you. We also thought it was one of our great ideas. You should change the oil in the pump every month. Make sure your pressure washer rig is on level ground and fill the pump to the red dot on the center of the eyeglass. Over filling is a really bad idea.On your pump you will notice six large bolts. Inside of the holes are check valves with spring
Just Ask One Simple Question
According to an article published in The Harvard Business Review there is a high degree of correlation between sales growth and customer satisfaction scores. Well, yeah! That’s logical. Satisfied customers return to vendors who perform at a high level. Additionally they refer others so, obviously, higher levels of satisfaction should normally translate into increased sales volume. But how do you find out your companies satisfaction score?The typical way is to survey the customers. Problem - usually very few survey forms are filled out and returned because most are time-consuming, complex affairs. The few people who return those surveys are at either end of the satisfaction spectrum, those who are very satisfied or those who are very dissatisfied.So let’s look at goals. What we really want to measure is whether a favorable or unfavorable trend is occurring – to see whether customers are more or less satisfied then they were in the past. If the trend is down, we have to dig deeper and find out why dissatisfaction is increasing. If the trend is up it is time to rejoice, pat the people responsible on the back and continue working to keep increasing the level of customer satisfaction.The easiest and fastest method of discovering the trend in the level of satisfaction is to ask just one question: “Were you satisfied enough with our product / service to recommend us t
Performance measurement isn't about justification, it's about improvement.According to an article published in The Harvard Business Review there is a high degree of correlation between sales growth and customer satisfaction scores. Well, yeah! That’s logical. Satisfied customers return to vendors who perform at a high level. Additionally they refer others so, obviously, higher levels of satisfaction should normally translate into increased sales volume. But how do you find out your companies satisfaction score?The typical way is to survey the customers. Problem - usually very few survey forms are filled out and returned because most are time-consuming, complex affairs. The few people who return those surveys are at either end of the satisfaction spectrum, those who are very satisfied or those who are very dissatisfied.So let’s look at goals. What we really want to measure is whether a favorable or unfavorable trend is occurring – to see whether customers are more or less satisfied then they were in the past. If the trend is down, we have to dig deeper and find out why dissatisfaction is increasing. If the trend is up it is time to rejoice, pat the people responsible on the back and continue working to keep increasing the level of customer satisfaction.The easiest and fastest method of discovering the trend in the level of satisfaction is to ask just one question: “Were you satisfied enough with our product / service to recommend us t
INTRODUCTION
A management team distributes themselves around the board room table, the ritual of the monthly performance management meeting begins. Before too long, the firs
Yellow Page Secrets That Really Make Sense
I was an insider that learned the industry first-hand and discovered what the Yellow Pages was all about. It’s actually about a small pamphlet that began with a few names in Wyoming in the 1880’s and then became a household standard. It’s about a media that most people still turn to when they have a need. It’s about how even the smallest business can compete with the largest guy on the block. But wait a moment. First let me tell you who I am and why you should listen to me.I was a YP rep and consultant for nearly 25 years and, prior to that, had my own advertising agency. I also have a degree in marketing. I’ve been designing Yellow Page ads for the past three decades. So I have expertise in YP creation and have advised almost 7000 companies on how to put together the most effective YP ads. If you have a display or in-column ad, regardless of size, color or position, I can tell you it most probably needs improvement in the headline, artwork, body text, placement, book, or heading.So I’ve been consulting for a very long time. I’m now semi-retired and not afraid to share some of my secrets with you. They are basic but not always obvious. Here are a few, in no particular order: Ad size and position has nothing to do with the ethics or honesty of a company. The biggest crooks can have the largest ad, and vise versa. Not all businesses pay the same f
t's about improvement.I was an insider that learned the industry first-hand and discovered what the Yellow Pages was all about. It’s actually about a small pamphlet that began with a few names in Wyoming in the 1880’s and then became a household standard. It’s about a media that most people still turn to when they have a need. It’s about how even the smallest business can compete with the largest guy on the block. But wait a moment. First let me tell you who I am and why you should listen to me.I was a YP rep and consultant for nearly 25 years and, prior to that, had my own advertising agency. I also have a degree in marketing. I’ve been designing Yellow Page ads for the past three decades. So I have expertise in YP creation and have advised almost 7000 companies on how to put together the most effective YP ads. If you have a display or in-column ad, regardless of size, color or position, I can tell you it most probably needs improvement in the headline, artwork, body text, placement, book, or heading.So I’ve been consulting for a very long time. I’m now semi-retired and not afraid to share some of my secrets with you. They are basic but not always obvious. Here are a few, in no particular order: Ad size and position has nothing to do with the ethics or honesty of a company. The biggest crooks can have the largest ad, and vise versa. Not all businesses pay the same f
INTRODUCTION
A management team distributes themselves around the board room table, the ritual of the monthly performance management meeting begins. Before too long, the firs
HR Jobs
Human resource management plays a crucial role in the structuring of an organization. Improved relations between various countries and industrial growth have led to a phenomenal increase in job opportunities and the need for skilled employees. Every organization requires a full-fledged HR department to take care of its employees regardless of the nature of the organization.There are various HR related tasks to be taken care of in different organizations and business enterprises. HR jobs can be classified into various categories such as recruitment and training, analyst, benefits administration, compensation management, consultant and employee relations.The employment and placement managers generally administer all the aspects of employee recruitment. Human resource personnel may have to travel quite often to college campuses, to search for potential employees. They screen, interview, and occasionally test applicants to verify their knowledge in a specific field. Human resource personnel must be very well acquainted with the various policies of the organization in order to discuss wages, working conditions, and promotional opportunities with prospective employees.Human resource personnel must have certain qualities and skills to sustain the pressures of this field. The human resource training, labor relations managers and specialists must have effective interpersonal skil
nagement team distributes themselves around the board room table, the ritual of the monthly performance management meeting begins. Before too long, the firsHuman resource management plays a crucial role in the structuring of an organization. Improved relations between various countries and industrial growth have led to a phenomenal increase in job opportunities and the need for skilled employees. Every organization requires a full-fledged HR department to take care of its employees regardless of the nature of the organization.There are various HR related tasks to be taken care of in different organizations and business enterprises. HR jobs can be classified into various categories such as recruitment and training, analyst, benefits administration, compensation management, consultant and employee relations.The employment and placement managers generally administer all the aspects of employee recruitment. Human resource personnel may have to travel quite often to college campuses, to search for potential employees. They screen, interview, and occasionally test applicants to verify their knowledge in a specific field. Human resource personnel must be very well acquainted with the various policies of the organization in order to discuss wages, working conditions, and promotional opportunities with prospective employees.Human resource personnel must have certain qualities and skills to sustain the pressures of this field. The human resource training, labor relations managers and specialists must have effective interpersonal skil
Project Management - Getting Started!
What?There is a time when chaos comes in handy. How many times have you struggled to get started on something and when you finally got started, everything was easy from then on? Consider getting off to a chaotic start. You can go back to your more methodical and sane ways after you have the project rolling forward.So What?Many people procrastinate or fail to start something because they try to “get it right” on the front end. It’s much easier to get started on something, and revise it or improve it, than to get it right the first time.Now What?Here’s a good way to get things going when you are stuck.Get a few people (preferably some out-of-the-box thinkers) in a room with a stack of index cards. Write the topic you want to explore or the project you want to start on a flipchart or grease board. Pause and give everybody a minute or two to think about the topic and ask them to write each idea they have on a separate index card. Then debrief the group by asking them to read their ideas out loud and toss their index card in the middle of the table. As one person reads their idea out loud, instruct the others to try to come up with other ideas that are triggered by the reader’s idea. Keep doing this until you have a lot of ideas on cards in the middle of the table.Then categorize the ideas and grou
d room table, the ritual of the monthly performance management meeting begins. Before too long, the firsWhat?There is a time when chaos comes in handy. How many times have you struggled to get started on something and when you finally got started, everything was easy from then on? Consider getting off to a chaotic start. You can go back to your more methodical and sane ways after you have the project rolling forward.So What?Many people procrastinate or fail to start something because they try to “get it right” on the front end. It’s much easier to get started on something, and revise it or improve it, than to get it right the first time.Now What?Here’s a good way to get things going when you are stuck.Get a few people (preferably some out-of-the-box thinkers) in a room with a stack of index cards. Write the topic you want to explore or the project you want to start on a flipchart or grease board. Pause and give everybody a minute or two to think about the topic and ask them to write each idea they have on a separate index card. Then debrief the group by asking them to read their ideas out loud and toss their index card in the middle of the table. As one person reads their idea out loud, instruct the others to try to come up with other ideas that are triggered by the reader’s idea. Keep doing this until you have a lot of ideas on cards in the middle of the table.Then categorize the ideas and grou
Kick-In-The-Pants Job Search
Believe it: three obstacles will hold you back from your ideal job -- your r?sum?, you, and your job-search methods. There’s no hidden formula; there’s no bribery needed; there’s no one standing in front of employment — other than YOU!You’ve probably heard all the excuses, or used them yourself. The job market is bad; technical jobs are going overseas; those thousands of manufacturing employees had to go somewhere … of course, these excuses are only the tip of the iceberg.Look at the job market as challenging. Who doesn’t love a good challenge? The current state of the market means that you must job search smarter. Do you have something against learning? We are always overcoming obstacles in our personal and professional lives, so why should today be any different.You’re also probably thinking, “Well there are no jobs, so why bother.” Rubbish! The service industry (specifically small business) is driving the employment industry with record job increases for the last several months. Maybe you meant to think, “There are no jobs in my field.” Honestly, rethink that excuse as well. There are jobs; you haven’t found them but your competitors probably have. Jobs aren’t spewing out of cracker-jack boxes or being announced by executives holding signs on a street corner. The jobs that are worth having require effort.What’s wrong with my r?sum??There may
management meeting begins. Before too long, the first performance measure in the monthly report is under their scrutiny. It seems that supply costs have increased and now the procurement manager is under scrutiny. He deftly deflects the result with the explana
Believe it: three obstacles will hold you back from your ideal job -- your r?sum?, you, and your job-search methods. There’s no hidden formula; there’s no bribery needed; there’s no one standing in front of employment — other than YOU!You’ve probably heard all the excuses, or used them yourself. The job market is bad; technical jobs are going overseas; those thousands of manufacturing employees had to go somewhere … of course, these excuses are only the tip of the iceberg.Look at the job market as challenging. Who doesn’t love a good challenge? The current state of the market means that you must job search smarter. Do you have something against learning? We are always overcoming obstacles in our personal and professional lives, so why should today be any different.You’re also probably thinking, “Well there are no jobs, so why bother.” Rubbish! The service industry (specifically small business) is driving the employment industry with record job increases for the last several months. Maybe you meant to think, “There are no jobs in my field.” Honestly, rethink that excuse as well. There are jobs; you haven’t found them but your competitors probably have. Jobs aren’t spewing out of cracker-jack boxes or being announced by executives holding signs on a street corner. The jobs that are worth having require effort.What’s wrong with my r?sum??There may
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