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  • Will You Add? - What You Say, and How You Say It, Affects Bottom Line Quality

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    Unless you start doing “it” today, all the quality checks in the world won’t save your company from a major stumble. "It" is right speech. As a quality manager, I like to imagine that if everybody does their job and quality is high at every stage in the production process, I’ll enjoy a smooth operation and get satisfied customers as a result. But experience has taught me that a mean spirit can infect and poison the work place when people don’t watch what they say.

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    It" is right speech. As a quality manager, I like to imagine that if everybody does their job and quality is high at every stage in the production process, I’ll enjoy a smooth operation and get satisfied customers as a result. But experience has taught me that a mean spirit can infect and poison the work place when people don’t watch what they say.

    Mean comments by coworkers about managers, snide asides about other employees, managers who gossip about recently t

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    very stage in the production process, I’ll enjoy a smooth operation and get satisfied customers as a result. But experience has taught me that a mean spirit can infect and poison the work place when people don’t watch what they say.

    Mean comments by coworkers about managers, snide asides about other employees, managers who gossip about recently t

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    ience has taught me that a mean spirit can infect and poison the work place when people don’t watch what they say.

    Mean comments by coworkers about managers, snide asides about other employees, managers who gossip about recently t

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    Mean comments by coworkers about managers, snide asides about other employees, managers who gossip about recently terminated employees, supervisors who don’t communicate managements intentions, unnecessary secrets, and people who just won’t listen are all examples of “wrong speech.” When you take a few sturdy seeds of discontent here, and add a bit of angry manure over there, pretty soon you have the good workers quitting, everyone gossiping and such an uproar that the work starts to suffer.

    What to do about it? You can start by setting a good example. You will see things sta

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