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  • Will You Add? - Managers Need To Keep It Real

    The People are the Brand
    While on the road delivering seminars, I stopped at a large restaurant chain for breakfast. Some of their employees were on break eating the competitor’s food at a very centrally located table. EVERY guest that was entering, leaving, refilling a soda,
    t one coming.

    "And I'm so glad you talked about approachability to our staff. You see, too many managers think it's wrong or 'not cool' to be approachable. Like they should be isolated from the rest of the staf

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    I spent last Thursday hosting several staff training sessions at the Hyatt Regency McCormick Place. It was incredible! From the housekeepers to the bellman to the sales force, all employees at the property made it obvious why they're one of the most profitable Hyatts in the country.

    About halfway through one of the afternoon sessions, I noticed a man sitting in the front row. Literally, he was sitting IN the front row. The 6 foot 5, suit clad man casually kicked up his legs across a few chairs, smiled, nodded and kept an interested eye on me at all times.

    Who is this guy? I wondered.

    After we adjourned he approached me and said, "Scott, thanks very much for your presentation! I've been hearing great feedback from everybody. I'm Jerry Simmons, the General Manager of this hotel."

    Ohhhhhh...the GM. Wow. Didn't see that one coming.

    "And I'm so glad you talked about approachability to our staff. You see, too many managers think it's wrong or 'not cool' to be approachable. Like they should be isolated from the rest of the staf

    How To Realistically Set Your Fees - Part 4
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    vious why they're one of the most profitable Hyatts in the country.

    About halfway through one of the afternoon sessions, I noticed a man sitting in the front row. Literally, he was sitting IN the front row. The 6 foot 5, suit clad man casually kicked up his legs across a few chairs, smiled, nodded and kept an interested eye on me at all times.

    Who is this guy? I wondered.

    After we adjourned he approached me and said, "Scott, thanks very much for your presentation! I've been hearing great feedback from everybody. I'm Jerry Simmons, the General Manager of this hotel."

    Ohhhhhh...the GM. Wow. Didn't see that one coming.

    "And I'm so glad you talked about approachability to our staff. You see, too many managers think it's wrong or 'not cool' to be approachable. Like they should be isolated from the rest of the staf

    Effective Public Relations Essential for Personal Branding
    Move over pop star "Posh Spice" Adams and English soccer hero David Beckham, the personal branding power of newly engaged Australian celebrity sports couple Lleyton Hewitt and Rebecca Cartwright could be worth up to $100 million dollars.In terms
    w. The 6 foot 5, suit clad man casually kicked up his legs across a few chairs, smiled, nodded and kept an interested eye on me at all times.

    Who is this guy? I wondered.

    After we adjourned he approached me and said, "Scott, thanks very much for your presentation! I've been hearing great feedback from everybody. I'm Jerry Simmons, the General Manager of this hotel."

    Ohhhhhh...the GM. Wow. Didn't see that one coming.

    "And I'm so glad you talked about approachability to our staff. You see, too many managers think it's wrong or 'not cool' to be approachable. Like they should be isolated from the rest of the staf

    Be Paranoid About Healthy Growth
    John Chambers, CEO of Cisco Systems says that he possesses a “healthy paranoia”. He is paranoid that Cisco may grow too far from its customers, partners and employees. Andy Grove of Intel first wrote about paranoia in the book, “Only the paranoid wi
    ached me and said, "Scott, thanks very much for your presentation! I've been hearing great feedback from everybody. I'm Jerry Simmons, the General Manager of this hotel."

    Ohhhhhh...the GM. Wow. Didn't see that one coming.

    "And I'm so glad you talked about approachability to our staff. You see, too many managers think it's wrong or 'not cool' to be approachable. Like they should be isolated from the rest of the staf

    Magnetic Signs: Where Do They Work Best?
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    t one coming.

    "And I'm so glad you talked about approachability to our staff. You see, too many managers think it's wrong or 'not cool' to be approachable. Like they should be isolated from the rest of the staff. But they need to be real. So I think your ideas are just what they needed to hear."

    It turns out Mr. Simmons started his career as a wide receiver for the Steelers, Falcons, Saints, Broncos and Bears in the 60's and 70's. Then, after a Hyatt Regency asked him to talk to their employees about leadership, he took on a part time position in the off season in the hotel restaurant. Nine years later he became the General Manager of one of the biggest Hyatts in the country.

    What a story. What a guy. What a hotel. Not to mention a shining example of someone who knows how to keep it real. Now I know, you've heard the phrase "keep it real" ad nauseum. And it could mean a lot of things to a lot of people.

    But to me, keeping it real (being yourself, showing vulnerability, eliminating superficial hierarchy and maintaining congruency in

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