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Will You Add? - Five Principles of Effective Communication
I wasn’t facing a severe problem until the sun went down. It was nightfall and now, I was forced to light a bunch of dusty old candles and place them around the living room. The power had been out for several hours now and I was getting pretty grumpy. Besides the lack of air conditioning, I missed my television and microwave. Yes, I had checked the fuse box and called a few neighbors, only to discover that I was the lone loser on the street. Nothing worked. I kept the fridge closed to preserve what little cold food I had. I felt isolated and cheated of my favorite things like my stereo and computer.Once I noticed the electrical shu
My video duplication company has been a reliable and responsive supplier. They should be – I have spent more than $62,000 with them in the past few years.I received a complaint from a customer about one of my video programs that ‘skipped’ during playback. I thought it was an oddity and immediately replaced the disc. But the next month another complaint arrived about the same situation.I contacted the duplication company right away. They ex-plained this problem may have affected a small number of discs from their supply of blank stock. They apologized profusely and promised immediate replacement. I removed all remaining invento
I’m sure this has happened to you: a colleague has just done the exact opposite of what you wanted him to do. How can that be, you ask yourself. I told him exactly what I wanted. Yes, maybe you told him but did you check that he was listening, that he understood, that he agreed and that he would carry out the required action? Obviously not. The first principle
Software solutions used in call centers have helped in increasing customer satisfaction and reduce the workload of agents and call center managers. The commonly used software in call centers helps in storing and classifying each and every transaction affected by its agents and customers. This information is then used to define standards relating to different call center activities and devise plans to achieve those standards.The software is designed, based on statistical concepts and theories. It enables call center managers to streamline the process of employee performance appraisal and understand the various factors that can affect
I’m sure this has happened to you: a colleague has just done the exact opposite of what you wanted him to do. How can that be, you ask yourself. I told him exactly what I wanted. Yes, maybe you told him but did you check that he was listening, that he understood, that he agreed and that he would carry out the required action? Obviously not. The first principle
Taking the initiative to start your own business is both a risk and an adventure. It is a risk because a person cannot actually predict the future of a business. Will it fail? Will it become a success? Will my product or service eventually become a household name? One can never say.Starting a business is also an adventure because, along the way, a person gets to try his hand at things in completely new territory. He meets new people, faces new challenges and gets hands-on experience while playing the field. More often than not, one of the important factors that make or break a business is management.Management is also known as
Ever thought that while searching for employment, work at home jobs would have to be a part of your option list? I sure didn't.When most people even hear the word 'employment' images of company cafeterias and car pooling lanes spring to mind. And those things are fine.But everyone's different...we all have our own employment needs AND issues.Many corporate execs are burning out faster in the jungles and are seeking shelter with their own consulting firms...run 'out of the house.' It a growing trend and it point out the fact that working and living CAN be nicely woven together as a thought.This year, more than any
As I have seen over the years the workings of companies large and small I have always been surprised at how few CEOs and MDs really get their monthly reporting information set up to help them run and have control of the business. So here’s my check list on what I believe you need do:To run your business effectively it is essential that you have the right financial and other key performance indicators provided to you – regularly and you need to remember that (regardless of what others may think) this information is there simply to help you run the business.You must therefore ensure you get it in a format, a level of detail and
The second principle of effective communications is to really connect with your audience. It is a fallacy that the mere sending out of information is a communicative act. It isn’t, especially in the current climate where everybody is drowning in information that overwhelms on us all fronts. To connect with your
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