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Will You Add? - Instantly Uncover Your Corporate Culture
Measurement and control equipment comes in many different guises, yet it is collectively an essential component of any tradesman's toolbox. For decades, these objects have featured as both domestic and commercial solutions, in addition to vital players in the trade service industry, considered as assets designed for life. Measurement equipment has always had the traditional characteristics of expense and quality, although with the rise of the Internet comes an increase in availability of this type of equipment, at more affordable and attractive prices. Add to that the tenfold expansion of availability compared with your average hardware retailer, and you're looking at a natural focal point for
2nd Story: Intuit
Brooks Fisher, vice president and general manager of Intuit’s consumer internet business, told me Intuit’s signature story is the following:
“Follow Me Home”
Scott Cook, founder of Intuit, was so focused on understanding and fulfilling the customers’ needs that he invented “Follow Me Home.” He would go to a store where Intuit’s softwar
Medical Transcriptionist jobs have been around since doctors first took the Hippocratic Oath. Ancient cave writings indicate that records of what medical treatments were being performed have been kept for thousands of years. Back then, it was for different reasons but today, medical transcription and in particular, the medical transcriptionist profession has been quietly taking steps forward and is "suddenly" making itself known to the world.In a nutshell, a Medical Transcriptionist transcribes dictated matter by phone or from electronically recorded messages by doctors, nurses or other health care professionals, into records of treatments, procedures and up to date patient status reports.
If you ask 10 people to define “organizational culture,“ you will get 11 different answers!
Fortunately, from my consulting and writing on leadership and organizational change, I created my definition of organizational culture:
“Corporate culture is how every employee knows she or he must act – even if no one is watching.”
Knowing your company’s culture proves crucial for multiple reasons, including:
+ Only organizational changes that fit into your company’s culture will succeed.
Changes not fitting into the culture will fail and not achieve desired results.
+ Hire employees who fit into the corporate culture. That is, “Do not try to fit a square peg into a round hole!”
Fastest Way to Uncover Your Organization’s Culture
From my consulting experience, I devised a super-quick way to uncover an organization’s culture: Discover the story all employees know and tell other employees. In fact, hearing the company’s signature story is a right-of-passage for new employees. Hearing the story implicitly tells a new employee the actions and values the organization expects.
Here are two examples taken from my book entitled, Absolutely Fabulous Organizational Change™: Strategies for Success from America’s Best-Run Companies.
1st Story: Ritz-Carlton-Hotel Company
Leonardo Inghilleri, senior vice president of The Ritz-Carlton-Hotel Company, told me this story often is repeated among his company’s employees.
“Ladies & Gentlemen Serving Ladies & Gentlemen”
When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine restaurant in his native Germany. Initially, he saw himself as a “servant.”
Then, he realized the fine restaurant was staffed by highly skilled professionals. For example, he looked in awe as he repeatedly saw the ma?tre d' chat with and entertain the diners. In fact, the ma?tre d' spoke many languages. So, he spoke German to the German diners, French to the French guests, and English to the English customers. He also expertly helped diners with their food and wine choices.
From this experience, it dawned on Horst Schulze that a luxury establishment is composed of ladies and gentlemen serving ladies and gentlemen. He instilled this insight into The Ritz-Carlton Hotel Company where he now is president.
Ritz-Carlton’s Culture
Company president Horst Schulze’s experience gives rise to The Ritz-Carlton Hotel Company’s customer care motto which precisely expresses its corporate culture: “We Are Ladies and Gentlemen Serving Ladies and Gentlemen.” Note: The company’s culture perfectly dovetails with Ritz-Carlton’s big, exciting, compelling vision: “Our key goal is to be the premier worldwide provider of luxury travel and hospitality products and services.”
2nd Story: Intuit
Brooks Fisher, vice president and general manager of Intuit’s consumer internet business, told me Intuit’s signature story is the following:
“Follow Me Home”
Scott Cook, founder of Intuit, was so focused on understanding and fulfilling the customers’ needs that he invented “Follow Me Home.” He would go to a store where Intuit’s software
If you've received poor response from your online career site submissions, it may be due to the way you registered. You can change that by using specific, pre-selected keywords. Today we're going to build a more effective online profile that will draw more responses from Monster® and other online sites.So, let's get started.Once you register on Monster®, choose: "Build Your Resume Online".They allow you to set up 5 different resumes or profiles. Let's just set one up for now. There are only 5 major areas that we will be concerned with here:1. Target Job Title 2. Objective 3. Resume Title 4. Job Title 5. Work ExperienceTip: every one of th
Fastest Way to Uncover Your Organization’s Culture
From my consulting experience, I devised a super-quick way to uncover an organization’s culture: Discover the story all employees know and tell other employees. In fact, hearing the company’s signature story is a right-of-passage for new employees. Hearing the story implicitly tells a new employee the actions and values the organization expects.
Here are two examples taken from my book entitled, Absolutely Fabulous Organizational Change™: Strategies for Success from America’s Best-Run Companies.
1st Story: Ritz-Carlton-Hotel Company
Leonardo Inghilleri, senior vice president of The Ritz-Carlton-Hotel Company, told me this story often is repeated among his company’s employees.
“Ladies & Gentlemen Serving Ladies & Gentlemen”
When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine restaurant in his native Germany. Initially, he saw himself as a “servant.”
Then, he realized the fine restaurant was staffed by highly skilled professionals. For example, he looked in awe as he repeatedly saw the ma?tre d' chat with and entertain the diners. In fact, the ma?tre d' spoke many languages. So, he spoke German to the German diners, French to the French guests, and English to the English customers. He also expertly helped diners with their food and wine choices.
From this experience, it dawned on Horst Schulze that a luxury establishment is composed of ladies and gentlemen serving ladies and gentlemen. He instilled this insight into The Ritz-Carlton Hotel Company where he now is president.
Ritz-Carlton’s Culture
Company president Horst Schulze’s experience gives rise to The Ritz-Carlton Hotel Company’s customer care motto which precisely expresses its corporate culture: “We Are Ladies and Gentlemen Serving Ladies and Gentlemen.” Note: The company’s culture perfectly dovetails with Ritz-Carlton’s big, exciting, compelling vision: “Our key goal is to be the premier worldwide provider of luxury travel and hospitality products and services.”
2nd Story: Intuit
Brooks Fisher, vice president and general manager of Intuit’s consumer internet business, told me Intuit’s signature story is the following:
“Follow Me Home”
Scott Cook, founder of Intuit, was so focused on understanding and fulfilling the customers’ needs that he invented “Follow Me Home.” He would go to a store where Intuit’s softwar
The aim of this article is to help you learn how to develop your interviewing skills and secure the position that you are seeking. This article is intended for professional’s young and old alike.The first thing that you have to do is know yourself. If you do not know yourself then you will not be able to present yourself to others. It does not matter at all what kind of job or position that you are applying for, what is important is that you know yourself and that you are confidant with yourself.Imagine for a moment that you are in the army and engaged in battle with the enemy. Your very life is on the line and you depend upon your officers to lead you to victory and in safety.
1st Story: Ritz-Carlton-Hotel Company
Leonardo Inghilleri, senior vice president of The Ritz-Carlton-Hotel Company, told me this story often is repeated among his company’s employees.
“Ladies & Gentlemen Serving Ladies & Gentlemen”
When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine restaurant in his native Germany. Initially, he saw himself as a “servant.”
Then, he realized the fine restaurant was staffed by highly skilled professionals. For example, he looked in awe as he repeatedly saw the ma?tre d' chat with and entertain the diners. In fact, the ma?tre d' spoke many languages. So, he spoke German to the German diners, French to the French guests, and English to the English customers. He also expertly helped diners with their food and wine choices.
From this experience, it dawned on Horst Schulze that a luxury establishment is composed of ladies and gentlemen serving ladies and gentlemen. He instilled this insight into The Ritz-Carlton Hotel Company where he now is president.
Ritz-Carlton’s Culture
Company president Horst Schulze’s experience gives rise to The Ritz-Carlton Hotel Company’s customer care motto which precisely expresses its corporate culture: “We Are Ladies and Gentlemen Serving Ladies and Gentlemen.” Note: The company’s culture perfectly dovetails with Ritz-Carlton’s big, exciting, compelling vision: “Our key goal is to be the premier worldwide provider of luxury travel and hospitality products and services.”
2nd Story: Intuit
Brooks Fisher, vice president and general manager of Intuit’s consumer internet business, told me Intuit’s signature story is the following:
“Follow Me Home”
Scott Cook, founder of Intuit, was so focused on understanding and fulfilling the customers’ needs that he invented “Follow Me Home.” He would go to a store where Intuit’s softwar
The real estate market of India is becoming a hot selling property and is attracting the attention of real investors as they are getting huge profits and high returns on their investments. The real estate in India may still be a fragmented industry with high transaction costs and an absence of complete transparency; but it is whetting the appetites of domestic and overseas investors. In India, the world's second-fastest-growing economy, after China, changing government policies and a focus on infrastructure are driving up the demand for housing developments, malls and offices.But these days, the country's $12 billion real estate market is expanding at a 30 percent annual rate. With the eco
From this experience, it dawned on Horst Schulze that a luxury establishment is composed of ladies and gentlemen serving ladies and gentlemen. He instilled this insight into The Ritz-Carlton Hotel Company where he now is president.
Ritz-Carlton’s Culture
Company president Horst Schulze’s experience gives rise to The Ritz-Carlton Hotel Company’s customer care motto which precisely expresses its corporate culture: “We Are Ladies and Gentlemen Serving Ladies and Gentlemen.” Note: The company’s culture perfectly dovetails with Ritz-Carlton’s big, exciting, compelling vision: “Our key goal is to be the premier worldwide provider of luxury travel and hospitality products and services.”
2nd Story: Intuit
Brooks Fisher, vice president and general manager of Intuit’s consumer internet business, told me Intuit’s signature story is the following:
“Follow Me Home”
Scott Cook, founder of Intuit, was so focused on understanding and fulfilling the customers’ needs that he invented “Follow Me Home.” He would go to a store where Intuit’s softwar
With the growing concern for security, there are plenty of associations and establishments that could benefit from an increase in the safety measures regarding employees, property, and information. Companies, small businesses, not-for-profit groups, and even schools should take advantage in enhancing the way they protect their interests. Below you will find a few suggestions that could help boost security for an array of different institutions:Photo ID SystemWhile high schools and large businesses may already utilize photo identification cards, smaller businesses and other associations might not have tapped into the convenience of such a tool. Some of the best photo ID systems are t
2nd Story: Intuit
Brooks Fisher, vice president and general manager of Intuit’s consumer internet business, told me Intuit’s signature story is the following:
“Follow Me Home”
Scott Cook, founder of Intuit, was so focused on understanding and fulfilling the customers’ needs that he invented “Follow Me Home.” He would go to a store where Intuit’s software was being sold. Then, while a customer was buying Intuit software, he would ask if he could follow the customer home. At the home, he would watch how the customer installed and used the software.
Intuit’s Culture
Given Intuit’s story, what is the company’s culture -- or main focus? Fisher says the story conveys Intuit’s culture which is “The customer always is first.” And, as Fisher puts it, “That’s how you win.” Note: The story also precisely meshes with Intuit’s big, compelling vision: “Our key goal is to revolutionize how people do financial work.”
Hire Applicants Who ‘Fit Into’ Your Company’s Culture
You know it proves difficult to “fit a square peg into a round hole.” Likewise, companies need to hire applicants who ‘fit into’ their organizational culture.
For instance, one company I consult to is ultra-customer service oriented with super-friendly employees. When we did benchmarking studies for this company with the Abilities & Behavior Forecaster™ Test – to customize the Forecaster™ Test to help hire the best – we discovered successful employees in every job scored high on two of the test’s scales:
+ Helping People Motivation, i.e., customer service-orientation
+ Friendliness
Such customer service-focused and super-friendly employees ‘fit into’ the company’s culture, and prove most likely to succeed.
Message = Don’t bet against your organizational culture when you aim to hire the best. Fortunately, you can do by
1. benchmarking your “superstar” employees in each job – by having them fill-out a validated pre-employment test to discover their “benchmark” test scores
2. focusing on hiring applicants whose test scores are similar to your company’s “superstar” employees’ test scores
Now, You Can Uncover Your Organization’s Culture
To discover your corporate culture, you simply need to uncover the story that
1. employees hear in their first week on-the-job and repeat to new employees
2. perfectly conveys how all employees must act – even when no one is watching!
Usually, the story is about the company’s founder. It typically conveys insights and actions that lead to remarkable, profitable success.
© Copyright 2005 Michael Mercer, Ph.D., http://www.DrMercer.com
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