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  • Will You Add? - More Computer Consulting 101 Hiring Tips (Part 2 of 2)

    3 Important Marketing Lessons from Advertising Legend, Claude Hopkins
    Claude Hopkins is widely recognised as the father of advertising. His insights are so simple yet so profound and they apply just as well today as they did decades ago when they were first used.Here are three lessons, in Claude's own words. Please note that due to the era that it was written in, the language may be a little dated and that he uses the word "man" instead of "people".1. An adv
    there any gray areas?

    Training Approach and Knowledge Transfer

    How do you feel about handholding and in-depth training with users?

    What kind of user and technical training can you provide?

    Will you train our internal computer administrator to become more self-sufficient, even if it takes away from your "job security" and opportunities to bill more hours?

    The Bottom Line

    Don't fall into the ultra-common trap of hiring an independent computer consultant or computer consulting firm that isn't a good fit for your business. Use these Computer Co

    Human Resource Professionals: A Big Help for the Growth of Your Company!
    The selection of qualified applicants to be future employees of your company is a responsible of your Human Resource Management. Therefore, they should be familiar with the totality of the company – its organization, vision, priorities and objectives. They are accountable on gathering precise information from these aspiring employees so as to avoid misleading and would save time and money.The hum
    Does your company need to retain the services of a competent computer consulting firm, but you have no idea how to really evaluate “competence”? In the first part of this two-part series on Computer Consulting 101 hiring tips, we looked at why small businesses find it so difficult to hire good computer consulting companies, as well as four basic questions that you must be addressed when searching for a new computer consulting vendor. Now in this second and final installment of this two part series on Computer Consulting 101 hiring tips, we’ll look at how you can evaluate the true, often-confusing expenses of using a computer consulting company, as well as how to more thoroughly review the computer consulting company’s professional credentials and experience.

    Reseller, “Pure” Computer Consulting Company, or Hybrid Technology Provider

    Does your company resell various technology products, such as hardware and software? Is this a profit center or do you mind if we shop for our products elsewhere? And if we do shop elsewhere, can we still purchase your needs analysis and procurement services?

    Are there any other vendors, such as ISPs or telephone companies, that your firm acts as an agent or affiliate for? In other words, do you accept commissions or referral fees for steering business toward certain vendors?

    Costs, Hidden Charges, and Billing Procedures

    What are your payment terms, rates and hourly billing minimums? What is billable and what is not billable?

    Do you charge for your travel time? Telephone support? E-mail/online support? Remote support?

    Are there any hourly rate billing premiums for after-hours or emergency service? What constitutes “after hours” or an “emergency”?

    Do you offer support contracts? What are the cost and benefits?

    Client Reference Accounts, Case Studies, and Testimonials

    Can you tell me about one of your more long-term small business client accounts?

    Can you tell me about one of your more recently signed-on clients? Can you tell me about a small business client who didn't work out and why?

    Can you provide references?

    Research/Developments and Keeping Skills Sharp

    How do you keep up with new tech developments?

    What do you bill clients for and what do you absorb internally? Are there any gray areas?

    Training Approach and Knowledge Transfer

    How do you feel about handholding and in-depth training with users?

    What kind of user and technical training can you provide?

    Will you train our internal computer administrator to become more self-sufficient, even if it takes away from your "job security" and opportunities to bill more hours?

    The Bottom Line

    Don't fall into the ultra-common trap of hiring an independent computer consultant or computer consulting firm that isn't a good fit for your business. Use these Computer Con

    Illegal Janitors: How They Threaten Your Business
    Everyone has heard of the streams of illegal aliens that are crossing into America. We know that they’re coming here to better their lives, to find work.But, what kind of work are they finding? Are they becoming police officers? Firemen? Doctors? Lawyers?No. In many cases they are taking low paying jobs in service related industries like lawn maintenance, painting, restaurants, and… j
    true, often-confusing expenses of using a computer consulting company, as well as how to more thoroughly review the computer consulting company’s professional credentials and experience.

    Reseller, “Pure” Computer Consulting Company, or Hybrid Technology Provider

    Does your company resell various technology products, such as hardware and software? Is this a profit center or do you mind if we shop for our products elsewhere? And if we do shop elsewhere, can we still purchase your needs analysis and procurement services?

    Are there any other vendors, such as ISPs or telephone companies, that your firm acts as an agent or affiliate for? In other words, do you accept commissions or referral fees for steering business toward certain vendors?

    Costs, Hidden Charges, and Billing Procedures

    What are your payment terms, rates and hourly billing minimums? What is billable and what is not billable?

    Do you charge for your travel time? Telephone support? E-mail/online support? Remote support?

    Are there any hourly rate billing premiums for after-hours or emergency service? What constitutes “after hours” or an “emergency”?

    Do you offer support contracts? What are the cost and benefits?

    Client Reference Accounts, Case Studies, and Testimonials

    Can you tell me about one of your more long-term small business client accounts?

    Can you tell me about one of your more recently signed-on clients? Can you tell me about a small business client who didn't work out and why?

    Can you provide references?

    Research/Developments and Keeping Skills Sharp

    How do you keep up with new tech developments?

    What do you bill clients for and what do you absorb internally? Are there any gray areas?

    Training Approach and Knowledge Transfer

    How do you feel about handholding and in-depth training with users?

    What kind of user and technical training can you provide?

    Will you train our internal computer administrator to become more self-sufficient, even if it takes away from your "job security" and opportunities to bill more hours?

    The Bottom Line

    Don't fall into the ultra-common trap of hiring an independent computer consultant or computer consulting firm that isn't a good fit for your business. Use these Computer Co

    Safety In Confined Spaces
    Some examples of construction site confined spaces are sewers, trenches, pits, and storage tanks. Confined spaces generally have limited options for entry and exit as well as poor ventilation and air circulation, which is linked to hazardous atmospheres.The lack of natural ventilation and air movement stems from hazardous atmospheres, which is a major construction safety and health issue for work
    or telephone companies, that your firm acts as an agent or affiliate for? In other words, do you accept commissions or referral fees for steering business toward certain vendors?

    Costs, Hidden Charges, and Billing Procedures

    What are your payment terms, rates and hourly billing minimums? What is billable and what is not billable?

    Do you charge for your travel time? Telephone support? E-mail/online support? Remote support?

    Are there any hourly rate billing premiums for after-hours or emergency service? What constitutes “after hours” or an “emergency”?

    Do you offer support contracts? What are the cost and benefits?

    Client Reference Accounts, Case Studies, and Testimonials

    Can you tell me about one of your more long-term small business client accounts?

    Can you tell me about one of your more recently signed-on clients? Can you tell me about a small business client who didn't work out and why?

    Can you provide references?

    Research/Developments and Keeping Skills Sharp

    How do you keep up with new tech developments?

    What do you bill clients for and what do you absorb internally? Are there any gray areas?

    Training Approach and Knowledge Transfer

    How do you feel about handholding and in-depth training with users?

    What kind of user and technical training can you provide?

    Will you train our internal computer administrator to become more self-sufficient, even if it takes away from your "job security" and opportunities to bill more hours?

    The Bottom Line

    Don't fall into the ultra-common trap of hiring an independent computer consultant or computer consulting firm that isn't a good fit for your business. Use these Computer Co

    How Hot is Our Service?
    A large bank came to me for the first time seeking a big improvement in their retail counter service. They asked me for ‘customer service training’ but also complained about the shallow impact of classroom training efforts from other providers. I was hesitant. Classroom training is only a partial solution, especially for a high-traffic, face-to-face service environment. To make it more effective, creati
    p>

    Do you offer support contracts? What are the cost and benefits?

    Client Reference Accounts, Case Studies, and Testimonials

    Can you tell me about one of your more long-term small business client accounts?

    Can you tell me about one of your more recently signed-on clients? Can you tell me about a small business client who didn't work out and why?

    Can you provide references?

    Research/Developments and Keeping Skills Sharp

    How do you keep up with new tech developments?

    What do you bill clients for and what do you absorb internally? Are there any gray areas?

    Training Approach and Knowledge Transfer

    How do you feel about handholding and in-depth training with users?

    What kind of user and technical training can you provide?

    Will you train our internal computer administrator to become more self-sufficient, even if it takes away from your "job security" and opportunities to bill more hours?

    The Bottom Line

    Don't fall into the ultra-common trap of hiring an independent computer consultant or computer consulting firm that isn't a good fit for your business. Use these Computer Co

    The Advantages Of Free Anonymous Web Surfing Proxy
    When you surf the Internet, your IP address and your location can be found. These are some of the most important data, through which other valuable information can be also discovered: name, address and even your social security number. This exposes you to hackers and you can also be a target of many advertising agencies. These are some of the many reasons why free anonymous web surfing proxy sites have
    there any gray areas?

    Training Approach and Knowledge Transfer

    How do you feel about handholding and in-depth training with users?

    What kind of user and technical training can you provide?

    Will you train our internal computer administrator to become more self-sufficient, even if it takes away from your "job security" and opportunities to bill more hours?

    The Bottom Line

    Don't fall into the ultra-common trap of hiring an independent computer consultant or computer consulting firm that isn't a good fit for your business. Use these Computer Consulting 101 hiring and screening questions as the basis for making a more informed hiring decision for your computer consulting vendor. And if you have any doubts, don't be afraid to seek out a second opinion with another computer consulting company.

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