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    Improving Patient Sensitivity in Doctors and Hospital Staff
    COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.PROBLEMThe hospital was undergoing a series of changes involving personnel, organizational alignment and even an expansion of the property which caused disruption to the entire staff. The attitude of many of the hospital personnel was focusing on the negative aspects of the changes and reflected on reduced sensitivity towards the patients. Some ratings from the Joint Co
    mitted, or not. If you are feeling down and unhappy, why is that? Is it fixable or not? If not, find something different. This is a one-off life you have. If it is fixable, you n
    An Alternative to Venture Capital in the Food and Beverage Industry
    If you are an entrepreneur with a small food or beverage company looking to take it to the next level, this article should be of particular interest to you. Your natural inclination may be to seek venture capital or private equity to fund your growth, but that might not be the best path for you to take. We have created a hybrid M&A model designed to bring the appropriate capital resources to you entrepreneurs. It allows the entrepreneur to bring in smart money and to maintain control.We have taken the experiences of a beverage industry veteran, a food industry veteran and
    You need to know all that is going on around you to be successful in business, whatever the size of your organization. Yet how do you keep all those plates spinning? Here are just 7 quick and easy questions for your checklist - use them and they will serve you well. Use them and your business will develop and grow.

    1. How am I Doing?
      Getting under your own skin is the first and most vital thing you should find out about. You are the bellweather of your business or team. If you are truly honest about how you are doing, then you will know -- you will really know, how everything else is. Checking the work you are doing fully aligns with your personal values will enable you to be committed, or not. If you are feeling down and unhappy, why is that? Is it fixable or not? If not, find something different. This is a one-off life you have. If it is fixable, you ne
      Regaining Control - Nine Steps for New Managers
      My client had faced the same challenge, which was frustrating as well as intimidating for him as well - yet he was determined to break the mould.With my background in a similar business, I have faced this several times.In fact there was almost always an underlying individual who seemed to 'run the place', in spite of there being a manager before me! The challenge was to wrest control back and manage myself. And deliver the results which had been missing on every occasion.Over time, I found a distinct pattern which went as follows:-Build Rela
      quick and easy questions for your checklist - use them and they will serve you well. Use them and your business will develop and grow.

      1. How am I Doing?
        Getting under your own skin is the first and most vital thing you should find out about. You are the bellweather of your business or team. If you are truly honest about how you are doing, then you will know -- you will really know, how everything else is. Checking the work you are doing fully aligns with your personal values will enable you to be committed, or not. If you are feeling down and unhappy, why is that? Is it fixable or not? If not, find something different. This is a one-off life you have. If it is fixable, you n
        The One Best Step to Mazimize Your Disaster Plan
        There are as many ways to write an after action report as there are hospitals that are now required to perform disaster drills and write after action reports analyzing the performance of the institution following a disaster or a disaster exercise. Since there are 5,756 licensed hospitals in the United States, there are 5,756 different ways that are currently employed to write the after action review. At most institutions, after action reviews are written by a committee between 12 and 18 individuals, managers and supervisors who in addition to their regular duties, have been cha

        Getting under your own skin is the first and most vital thing you should find out about. You are the bellweather of your business or team. If you are truly honest about how you are doing, then you will know -- you will really know, how everything else is. Checking the work you are doing fully aligns with your personal values will enable you to be committed, or not. If you are feeling down and unhappy, why is that? Is it fixable or not? If not, find something different. This is a one-off life you have. If it is fixable, you n
        Creative Customer Service Can Clinch the Sale
        What is creative customer service and how can you apply this to your company? Well, creative customer service is exactly as it sounds. It is finding ways to give the customer an extra and unexpected treat to exceed their expectations and you can do this really easy. For instance if it is valentines day, give them a little heart pin to wear, sure it may cost you a little bit to do this for all your customers, but it is worth it and if you buy in bulk it will not cost much.When I was a young man we ran auto detail shops and we use to leave a red rose, a piece of candy and a
        ou are doing, then you will know -- you will really know, how everything else is. Checking the work you are doing fully aligns with your personal values will enable you to be committed, or not. If you are feeling down and unhappy, why is that? Is it fixable or not? If not, find something different. This is a one-off life you have. If it is fixable, you n
        Motivation and Need Fulfillment: An Art in Itself
        Industrial/clinical psychology and applied psychiatry have made tremendous strides in understanding human behavior. New discoveries and applications toward understanding human behavior are being announced with increasing frequency in these inexact sciences. Still, it is possible to become reasonably proficient in the art of motivating others. While this skill is indeed complex, the average supervisor, through a comprehensive understanding of motivational elements (the dynamics of motivation, motivators, and motivational techniques), can become an effective leader of others in the
        mitted, or not. If you are feeling down and unhappy, why is that? Is it fixable or not? If not, find something different. This is a one-off life you have. If it is fixable, you need to be very realistic, honest and focused about your actions to come. Your gut is a great measurement of your business.

      2. How are My People?
        Finding ways to get deep with your own feelings first, then stimulates your own senses about the people around you. Ask them lots of open (what, who, how, where, when, why) questions and let them talk. Listen hard and follow-up. These people are vital to you, so find out about them, deep down. As you build relationships with them that are open and rewarding, they will start to help you more. Contribute more. The organization will evolve into a wonderful supportive, generative place.

      3. What are my Standards?
        Every leade

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