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  • Will You Add? - Developing Medical - Community Referral Sources

    Meals, Feels And Wheels-Thought For The Customer Service Professionals Day
    I was thinking this morning about how much I like my cereal.This cereal has nice sound when it is poured into the bowl. Inviting, crisp and clean. Little round brightly colored circles of joy all jumbled together. Not only are the colors are pleasing to the eye and they stand out against the white background of my bowl, making the cereal seem to smile at me. As I am splashing milk over the top I feel good about the start to my day.I have other cereals in my cabinet to choose from. They all have the same basic ingredients. Each of them is made from grain, or nuts in some cases, flakes of corn, wheat or rice. They all have nutritional value and taste great with milk.There is just something about my favorite though. My cereal makes me feel good, warm, secure in my day, happy with my choice of cereal. And because it makes me feel that way I know that tomorrow I will be starting my day off with that same cereal.Your Customer Service should feel that way to your Customers.Think about it. Do you have a favorite meal? When you sit down to enjoy it, does the
    f these contacts, or vice versa. This strategy is predicated on forming relationships, and the only way to form relationships is to actually meet these people.

    And finally, lawyers need a strategy for “dripping” on their referral sources—that is, reminding them of their existence on a regular basis.

    Ways of reaching out

    Two methods that have proven very effective are the Medicaid roundtable and the life care planning guide. Briefly, the Medicaid roundtable involves hosting a luncheon once a month and inviting members of the aforementioned target universe to attend (ideally, no more than 15 people) for a discussion of issues related to the crisis in elder care and the challenges facing older patients and their families. After the hosting attorney gives a short (5-10 minute) talk, a free discussion ensues. The goal is not to ask for business or openly pro

    Restaurant Equipment Tips: Are Energy Costs Eating Up your Restautant's Profits?
    We at Jean's Restaurant Supply want you to succeed with your business venture and rising energy costs are on the forefront of everyone's minds. Inefficient, or inefficient use of, food preparation equipment is the second-largest energy drain on your restaurant's profits. So here at Jean's Restaurant Supply, we have compiled some energy-saving tips for your commercial ovens. In doing so, we hope that with the implementation of some of these energy-saving tips, your energy bill leaves you with some profits still on your plate.Energy-Saving Tips for Commercial Ovens Eeny Meeny Miney Mo. Choosing the most efficient commercial oven requires only some investigation and vigilance on your part. Educate yourself on the "ins and outs" of oven design, such as insulation and quality. Pay close attention to timers and thermostats, which can help automate procedures and maximize your energy-saving efforts. Deciding which type of oven is best suited for the task at hand can also significantly impact your energy bill. The last few years have seen a change in the estate planning market. The apparent determination of President Bush and the Republican majority in Congress to do away with the estate tax has made marketing estate planning more difficult.

    Most estate planning attorneys know there are plenty of reasons—reasons completely unrelated to tax issues—that an individual needs to make an estate plan. Most of these reasons have to do with family issues. Perhaps parents have a son-in-law they don’t trust. Perhaps one of their children is a spendthrift. Perhaps one child works in the family business and others do not. All are very good reasons for making an estate plan.

    Yet lawyers would be fooling themselves if they do not admit that the hammer that has driven the estate planning market is fear of the estate tax. It is this fear that most often drove individuals to stop procrastinating and create an estate plan.

    Unfortunately, that fear is greatly diminished. Procrastination is back in vogue. As they currently exist, estate tax laws actually reward procrastination—at least until 2010.

    The bursting of the Internet bubble and subsequent dive in the stock market did not help matters, as many high net worth individuals decided that their net worth wasn’t so high after all.

    For many estate planning attorneys, a viable strategy to boost or maintain revenues has been to add elder law and Medicaid planning as an extension of their estate planning practices. This strategy makes a lot of sense. Medicaid planning, after all, is asset protection of another sort and for another purpose. Instead of protecting someone’s life savings from the estate tax, lawyers are saving someone’s (much more modest) life savings from nursing home costs.

    There are several advantages to this market. For one thing, the number of people who qualify (net worth $50,000 to, say, $600,000) is huge compared to the less than 2% of the population who need tax-based estate planning. For another, some attorneys find a great deal of emotional and even spiritual satisfaction in helping these “salt of the earth” individuals and families. And from a purely marketing point of view, these people are strongly motivated by a very real fear of the devastating effects of nursing home costs.

    But attorneys who have decided to extend their practices in this area often have trouble knowing how to market their services.

    There are four main markets for lawyers to address: the public at large, referral sources in the financial/legal community, referral sources in the medical community and the lawyers’ own client base.

    Each is a subject in itself, but let us concentrate for now on the third item, gaining referral sources in the medical community.

    Defining a target market

    The first task is to define a target market: Who, among the medical professionals, is best situated, and best motivated to send referrals? A typical list might include hospital discharge administrators, geriatric care specialists, gerontologists, licensed social workers, funeral home directors, Medicaid administrators at nursing homes and assisted living facilities, nursing agencies and so on.

    The next step is to identify the members of the target universe. That is, lawyers should develop a list. This usually means purchasing a list from a list broker and then building on it. For every person on that list, they should have a name, address, title, telephone number, e-mail address and fax number.

    Then lawyers need a strategy to get themselves in front of these contacts, or vice versa. This strategy is predicated on forming relationships, and the only way to form relationships is to actually meet these people.

    And finally, lawyers need a strategy for “dripping” on their referral sources—that is, reminding them of their existence on a regular basis.

    Ways of reaching out

    Two methods that have proven very effective are the Medicaid roundtable and the life care planning guide. Briefly, the Medicaid roundtable involves hosting a luncheon once a month and inviting members of the aforementioned target universe to attend (ideally, no more than 15 people) for a discussion of issues related to the crisis in elder care and the challenges facing older patients and their families. After the hosting attorney gives a short (5-10 minute) talk, a free discussion ensues. The goal is not to ask for business or openly prom

    How to Save Your Company with Preventative Service Maintenance
    When computers or networks go down, a company is out of business. This is a simple fact of life in the current business environment. For most small businesses, being out of business for a day can work havoc on the bottom line. Most small businesses operate on tight budgets and need every sale. Being out of business for several days can mean the difference between business survival and complete disaster.Preventing down time is, therefore, a vital consideration in daily operations. There are, to be sure, causes of computer down-time that cannot be anticipated or prevented. There are, however, things a small business can do to protect itself from some of the leading causes of computer outages and reduced functionality. Many of the leading causes of computer or system outages can be avoided with preventative service maintenance.Few small business owners would ignore preventative dental treatments or automobile maintenance. Yet many people either do not understand or do not give the same attention to preventative service maintenance of their computers, networks, applications
    create an estate plan.

    Unfortunately, that fear is greatly diminished. Procrastination is back in vogue. As they currently exist, estate tax laws actually reward procrastination—at least until 2010.

    The bursting of the Internet bubble and subsequent dive in the stock market did not help matters, as many high net worth individuals decided that their net worth wasn’t so high after all.

    For many estate planning attorneys, a viable strategy to boost or maintain revenues has been to add elder law and Medicaid planning as an extension of their estate planning practices. This strategy makes a lot of sense. Medicaid planning, after all, is asset protection of another sort and for another purpose. Instead of protecting someone’s life savings from the estate tax, lawyers are saving someone’s (much more modest) life savings from nursing home costs.

    There are several advantages to this market. For one thing, the number of people who qualify (net worth $50,000 to, say, $600,000) is huge compared to the less than 2% of the population who need tax-based estate planning. For another, some attorneys find a great deal of emotional and even spiritual satisfaction in helping these “salt of the earth” individuals and families. And from a purely marketing point of view, these people are strongly motivated by a very real fear of the devastating effects of nursing home costs.

    But attorneys who have decided to extend their practices in this area often have trouble knowing how to market their services.

    There are four main markets for lawyers to address: the public at large, referral sources in the financial/legal community, referral sources in the medical community and the lawyers’ own client base.

    Each is a subject in itself, but let us concentrate for now on the third item, gaining referral sources in the medical community.

    Defining a target market

    The first task is to define a target market: Who, among the medical professionals, is best situated, and best motivated to send referrals? A typical list might include hospital discharge administrators, geriatric care specialists, gerontologists, licensed social workers, funeral home directors, Medicaid administrators at nursing homes and assisted living facilities, nursing agencies and so on.

    The next step is to identify the members of the target universe. That is, lawyers should develop a list. This usually means purchasing a list from a list broker and then building on it. For every person on that list, they should have a name, address, title, telephone number, e-mail address and fax number.

    Then lawyers need a strategy to get themselves in front of these contacts, or vice versa. This strategy is predicated on forming relationships, and the only way to form relationships is to actually meet these people.

    And finally, lawyers need a strategy for “dripping” on their referral sources—that is, reminding them of their existence on a regular basis.

    Ways of reaching out

    Two methods that have proven very effective are the Medicaid roundtable and the life care planning guide. Briefly, the Medicaid roundtable involves hosting a luncheon once a month and inviting members of the aforementioned target universe to attend (ideally, no more than 15 people) for a discussion of issues related to the crisis in elder care and the challenges facing older patients and their families. After the hosting attorney gives a short (5-10 minute) talk, a free discussion ensues. The goal is not to ask for business or openly pro

    5 Start-up Ideas for Your Home-Based Business
    So you've decided to start a home-based business? That's great, but where do you start? If you're online quite a bit, then there's no reason you can't start a business right from your own home on the Web. There are so many resources available online today that you can benefit tremendously from the research of others while building your own business. And, there are many companies that will do lots of the work for you when you join with them. Here are five easy start-up ideas for your home-based business to save you time and money. 1. Choose Your Hours Decide how much time you will be able to invest in your home-based business. To be honest, there are many new business owners who never make it because they're not willing to invest their time. If you work a full-time job and plan to keep it while your home-based business builds, then you should determine how many free hours you can spend working. Can you invest a few hours per day, or week perhaps? Once you choose your hours, stick with them on a consistent basis. Treat the home business just as yo
    es to this market. For one thing, the number of people who qualify (net worth $50,000 to, say, $600,000) is huge compared to the less than 2% of the population who need tax-based estate planning. For another, some attorneys find a great deal of emotional and even spiritual satisfaction in helping these “salt of the earth” individuals and families. And from a purely marketing point of view, these people are strongly motivated by a very real fear of the devastating effects of nursing home costs.

    But attorneys who have decided to extend their practices in this area often have trouble knowing how to market their services.

    There are four main markets for lawyers to address: the public at large, referral sources in the financial/legal community, referral sources in the medical community and the lawyers’ own client base.

    Each is a subject in itself, but let us concentrate for now on the third item, gaining referral sources in the medical community.

    Defining a target market

    The first task is to define a target market: Who, among the medical professionals, is best situated, and best motivated to send referrals? A typical list might include hospital discharge administrators, geriatric care specialists, gerontologists, licensed social workers, funeral home directors, Medicaid administrators at nursing homes and assisted living facilities, nursing agencies and so on.

    The next step is to identify the members of the target universe. That is, lawyers should develop a list. This usually means purchasing a list from a list broker and then building on it. For every person on that list, they should have a name, address, title, telephone number, e-mail address and fax number.

    Then lawyers need a strategy to get themselves in front of these contacts, or vice versa. This strategy is predicated on forming relationships, and the only way to form relationships is to actually meet these people.

    And finally, lawyers need a strategy for “dripping” on their referral sources—that is, reminding them of their existence on a regular basis.

    Ways of reaching out

    Two methods that have proven very effective are the Medicaid roundtable and the life care planning guide. Briefly, the Medicaid roundtable involves hosting a luncheon once a month and inviting members of the aforementioned target universe to attend (ideally, no more than 15 people) for a discussion of issues related to the crisis in elder care and the challenges facing older patients and their families. After the hosting attorney gives a short (5-10 minute) talk, a free discussion ensues. The goal is not to ask for business or openly pro

    Acknowledging the Team
    This article is for you if you’re a behind-the-scenes kind pf person: the administrative assistant who gets the presentation ready for the guys in marketing but doesn’t get to go to the meeting; the PR pro who writes all the CEO’s speeches and answers all the complain letters; the at-home mother who makes sure the concert pianist practices; the deputy chief whose job description is doing all the things the chief doesn’t like to do or can’t do; or the paralegal who prepares all the pleadings, knows all the codes, and does all the licking and stamping.This article is also for you if benefit from the work of one of those people.Temistocle Solear, Antonio Ghislanzoni, Henri Meilhac, Jules Barbier, Michael Carre, Giuseppe Giacosa,Luigi Illica, Renato Semoni, and Nicola Haym all know what this is like.Who on earth are these people?Well, even if you’re not an opera fan, I bet you’ve heard of the composers Verdi, Bizet, Mozart, Strauss, Gounod, Handel, Donizetti and Puccini. And I’m sure you’ve heard of some of their operas: Aida, Carmen, Cosi fan Tutte, Mada
    now on the third item, gaining referral sources in the medical community.

    Defining a target market

    The first task is to define a target market: Who, among the medical professionals, is best situated, and best motivated to send referrals? A typical list might include hospital discharge administrators, geriatric care specialists, gerontologists, licensed social workers, funeral home directors, Medicaid administrators at nursing homes and assisted living facilities, nursing agencies and so on.

    The next step is to identify the members of the target universe. That is, lawyers should develop a list. This usually means purchasing a list from a list broker and then building on it. For every person on that list, they should have a name, address, title, telephone number, e-mail address and fax number.

    Then lawyers need a strategy to get themselves in front of these contacts, or vice versa. This strategy is predicated on forming relationships, and the only way to form relationships is to actually meet these people.

    And finally, lawyers need a strategy for “dripping” on their referral sources—that is, reminding them of their existence on a regular basis.

    Ways of reaching out

    Two methods that have proven very effective are the Medicaid roundtable and the life care planning guide. Briefly, the Medicaid roundtable involves hosting a luncheon once a month and inviting members of the aforementioned target universe to attend (ideally, no more than 15 people) for a discussion of issues related to the crisis in elder care and the challenges facing older patients and their families. After the hosting attorney gives a short (5-10 minute) talk, a free discussion ensues. The goal is not to ask for business or openly pro

    5 Steps You Can Take to Get The Job You've Always Wanted
    When you are on the hunt for a wonderful job, there are steps you can take personally to overcome the lethargy and 'comfort-zone' mentality that bogs people down in work they don't really like.It's time to grasp the nettle and get on with it and prepare for action.Here are five starters for you to think about, right away, today!1. Ask A Previous BossRemember that place you worked where there was a great culture and everyone seemed to get on really well. Only external circumstances took you away. And you've missed it ever since. The management team were supportive and encouraging and offered help anytime you needed it.Well, now is the time to call that bluff and ask. Yep, that's it, make the call. Your boss will usually be only to delighted to hear how you are getting on and even more pleased to help. Pick up the phone, make the call. You ever know.2. Offer Yourself For FreeThere are often great opportunities to build a resume by working either in a voluntary placement or just offering to work for free in a place where you might really want
    f these contacts, or vice versa. This strategy is predicated on forming relationships, and the only way to form relationships is to actually meet these people.

    And finally, lawyers need a strategy for “dripping” on their referral sources—that is, reminding them of their existence on a regular basis.

    Ways of reaching out

    Two methods that have proven very effective are the Medicaid roundtable and the life care planning guide. Briefly, the Medicaid roundtable involves hosting a luncheon once a month and inviting members of the aforementioned target universe to attend (ideally, no more than 15 people) for a discussion of issues related to the crisis in elder care and the challenges facing older patients and their families. After the hosting attorney gives a short (5-10 minute) talk, a free discussion ensues. The goal is not to ask for business or openly promote one’s practice, but to demonstrate one’s concern and knowledgeability.

    Which brings up an important point. When marketing to referral sources in the financial/legal community (financial advisors and other attorneys who can refer clients), the key concern is money. Their underlying question is: How many of my client’s assets can you preserve?

    With the medical community, the focus is compassion. Their question is: Will you take good care of my patients, so that I may safely refer them to you?

    These luncheons should be followed by thank you notes and appreciation of the guests’ contribution to the discussion.

    Everyone on the original list should also receive (with their permission) the attorney’s newsletter and other communications on a regular basis, either a print version, or by fax or e-mail.

    Another method that has proven very effective was used by elder law attorney Meg Rudansky of Sag Harbor, N.Y. Rudansky created a 24-page guide entitled “Life-Care Planning for the Aging and Those With Long-term Illness”—a sort of senior resource guide. This booklet contains some general information on housing options, how to pay for long term care, care-giver support and the like. But the more important section of the booklet is a listing of area professionals who can help: elder law attorneys, geriatric care managers, hospices, mental health counselors, doctors, nursing homes and adult day care.

    But the key value in creating this book comes from the value of the relationships lawyers can form with referral sources in the process of compiling their listings. In building the booklet, lawyers can create multiple opportunities to come face to face with all the key players in the elder law sub-culture. Lunch with a geriatric care manager on Monday, a meeting with the discharge planner or social worker at the hospital on Thursday and one with the director of the Town Department on the Aging on Friday.

    The purpose of these meetings is to learn from other professionals about services and programs for the elderly so that the resource book will continue to improve. By learning about these services and programs, lawyers become better able to counsel their clients. And, last but not least, these meetings open the door to building strong relationships with those individuals who serve the same population as the lawyers do—creating opportunities for tremendous growth in their practices.

    All the while, as lawyers build their book, they are building credibility and a useful handout. This project gives them the opening to begin a relationship. Relationships lead to referrals. And referrals lead to clients.

    Service works both ways

    But just as important is the way lawyers can increase their own knowledge base, add a valuable resource to their own network and add tremendous value for their own clients.

    If a lawyer interviews a gerontologist, for example, for inclusion in his book, he is making that gerontologist aware of his services, what kind of person he is and what he can do for her patients. It is a reasonable ambition to hope that the gerontologist will someday refer a patient to the lawyer for legal services.

    But at the same time, the lawyer has learned a good deal about the gerontologist—who she is and what she does. And the next time one of his clients needs this kind of service, he can pick up the phone, and say “Let me call my friend.” There is value for the lawyer, value for the gerontologist, value for her patients and value for his own clients.

    It seems as

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