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Will You Add? - Is Your Business Making These Mistakes When Customers Contact You?
Successfully implementing an ISO 9001 Quality Management System depends on developing a clear understanding of seven aspects of the program, including:1. The purpose of a quality management system The principles of quality management are:Quality is achieved through conformance to defined specifications in terms of performance, price, and delivery and is not just limi
1. Answer your phone in a friendly and professi
Die cutters include all the components required for fabricating materials such as metal, paper, leather, rubber, vinyl, plastic, fabric, wood and magnetic strips. The components include sharp steel stamps and rollers called dies and die cutting machines. These are used to cut the material into the desired shape and size.The two main die cutting processes are steel rule and rotary die cut
The first thing I want you to do is think to yourself, "If I were a customer contacting my business, what would I think of this business? Would I think this is a friendly and professional business with great service or would I think it was unprofessional and a bit of a joke?"
I ask you to go through this exercise because from my experience of working with clients on improving their sales and marketing programs, many businesses are presenting themselves in a very unprofessional manner and they are losing sales because of it.
Here are some guidelines for providing your customers and sales prospects with a professional experience when they contact you:
1. Answer your phone in a friendly and professio
The Department of Labor predicts that the #1 employer in 2010 will be “self.” A recent Internet poll of 25-44 year olds revealed that 90% of them hoped to own their own business. A survey conducted by Ernst & Young found that 75% of influential Americans believe that entrepreneurship will be the defining trend of the 21st century. Some of the factors that have attributed to the rise of the
I ask you to go through this exercise because from my experience of working with clients on improving their sales and marketing programs, many businesses are presenting themselves in a very unprofessional manner and they are losing sales because of it.
Here are some guidelines for providing your customers and sales prospects with a professional experience when they contact you:
1. Answer your phone in a friendly and professi
Now that it is January, many of you are putting together, or have just finished putting together your annual Performance Appraisals for your staff. Feedback on performance is certainly one of the most critical aspects of personnel development and one that deserves to be taken very seriously. But after 25 years of managing people I am going to finally confess how I feel about the whole process.
I ask you to go through this exercise because from my experience of working with clients on improving their sales and marketing programs, many businesses are presenting themselves in a very unprofessional manner and they are losing sales because of it.
Here are some guidelines for providing your customers and sales prospects with a professional experience when they contact you:
1. Answer your phone in a friendly and professi
While proper packaging is required all year long, doing the job correctly takes on new meaning during "the holidays". Not only are many of the packages we send out over the next few weeks destined to be gifts for our customers family and friends, but with the increase in shipping volume at this time of year the chances of your packages being handled more roughly than normal is virtually assure
Here are some guidelines for providing your customers and sales prospects with a professional experience when they contact you:
1. Answer your phone in a friendly and professi
Sometime in the 1980s, I read a book written by Manfred Kets de Vries who claimed to have found six types of corporate cultures. The most intriguing thesis of the book was that actually most organizations are not sick, but not entirely healthy: the so-called lingering organizations. The other five types of organizations are: the dramatic organization, the depressive organization, the paranoid o
1. Answer your phone in a friendly and professional manner and say the name of your company. Don’t answer your phone by saying, "This is Mike." Instead, say, "Hello, this is Mike with XYZ Corp. How may I help you today?"
2. Do everything possible to make sure your phone is answered by a live person. In today’s fast-paced world, people want instant gratification. If a prospect is ready to buy and calls your business and nobody answers the phone, your prospect will probably go to your competition and buy from them. How many times have you gone through the phone book to purchase a product or service and kept calling different companies until you got a live person on the phone? I do it all the time. If you are not answering your phone, you are losing s
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