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Will You Add? - Marketing Your Business With Case Studies
Does A Customer Always Have A Right to Complain? Showing increases “buy in” from your readers. Case studies do just that. They show your customer how others used your product to solve their problems. They make your product claims believable.The customer is always right. This is a very common saying that you hear from time to time especially if you are in the customer service business. The question is, is this really applicable in all cases? Though it is always expected of service providers and suppliers to maintain a good relationship with every customer, you as a customer should not forget that this right also entails a responsibility.To maintain a good relationship betw Nothing your copywriter puts on paper is as powerful as the honest expression of a s A great way to increase the credibility of your marketing is to let your satisfied customers sell your service or product for you. Case studies are a wonderful way to do this. Case studies can be used as stand alone advertising or they can be embedded into longer manuscripts to increase their lead generating power. Stand alone uses are as short articles and press releases. You can indicate in the text that a longer version, with more detail, is on your website and generate additional traffic. Where case studies really display their benefits is when they are used to enhance marketing pieces like white papers, booklets, CDROMs, and websites. You’ve created a great white paper defining your customer’s problem and educating them on how to solve it, then you start to tell them how your product meets their need better then anybody else’s product. Sounds like the perfect white paper, doesn’t it? But is it? Wouldn’t it be better to show them instead of just telling them? Showing increases “buy in” from your readers. Case studies do just that. They show your customer how others used your product to solve their problems. They make your product claims believable. Nothing your copywriter puts on paper is as powerful as the honest expression of a s Case studies can be used as stand alone advertising or they can be embedded into longer manuscripts to increase their lead generating power. Stand alone uses are as short articles and press releases. You can indicate in the text that a longer version, with more detail, is on your website and generate additional traffic. Where case studies really display their benefits is when they are used to enhance marketing pieces like white papers, booklets, CDROMs, and websites. You’ve created a great white paper defining your customer’s problem and educating them on how to solve it, then you start to tell them how your product meets their need better then anybody else’s product. Sounds like the perfect white paper, doesn’t it? But is it? Wouldn’t it be better to show them instead of just telling them? Showing increases “buy in” from your readers. Case studies do just that. They show your customer how others used your product to solve their problems. They make your product claims believable. Nothing your copywriter puts on paper is as powerful as the honest expression of a s Where case studies really display their benefits is when they are used to enhance marketing pieces like white papers, booklets, CDROMs, and websites. You’ve created a great white paper defining your customer’s problem and educating them on how to solve it, then you start to tell them how your product meets their need better then anybody else’s product. Sounds like the perfect white paper, doesn’t it? But is it? Wouldn’t it be better to show them instead of just telling them? Showing increases “buy in” from your readers. Case studies do just that. They show your customer how others used your product to solve their problems. They make your product claims believable. Nothing your copywriter puts on paper is as powerful as the honest expression of a s But is it? Wouldn’t it be better to show them instead of just telling them? Showing increases “buy in” from your readers. Case studies do just that. They show your customer how others used your product to solve their problems. They make your product claims believable. Nothing your copywriter puts on paper is as powerful as the honest expression of a s Nothing your copywriter puts on paper is as powerful as the honest expression of a satisfied customer. So how do you create a case study? First you need to talk to your customers and find out what they liked about your product. Interview them and get plenty quotes. Don’t forget to get a signed release so you can use their comments in your case study. This is important. To get the maximum benefit you need to give full attribution in your case study. For example, R. P. in Texas doesn’t cut it. Rick Parrott, Parrott Writing Services, San Antonio, Texas is much better because it puts a face behind the words. People can identify with Rick Parrott, who can identify with R. P. in Texas? The structure of a case study is really simple and straight forward. Case Study Structure Step One: Tell your readers about your customer. Make them see her as a real person. Step Two: Define the problem in terms that your reader can understand. Step Three: Show the process your customer went through as she tried to find a solution. Make your reader identity with your customer. If your reader says, “Hey that’s happening to me!” you’re dead on target! Finish ste
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