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  • Will You Add? - When Should You Fire a Cleaning Customer?

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    ethical, or are just more trouble than they are worth; then it may be time to tell these clients to look for a new cleaning service.

    It often tends to be smaller accounts that absorb most your time. K

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    Years ago the phrase was coined, "The customer is always right." But this is not always a true statement, and keeping extremely demanding or troublesome customers may be biting into your profits. When you first started your cleaning business you were no doubt eager to get any paying customer you could get to sign on. But do you have customers whose phone calls you don't want to answer? Or are there cleaning clients on your list that are low profit, yet demanding and take up a lot of your time? Trimming these customers off your list will allow you to spend more time on building up relationships with higher profit margin accounts.

    Just running a business is tough and stressful. If you have cleaning customers who are never happy, are always complaining, expect you or your employees to do something illegal or unethical, or are just more trouble than they are worth; then it may be time to tell these clients to look for a new cleaning service.

    It often tends to be smaller accounts that absorb most your time. Ke

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    irst started your cleaning business you were no doubt eager to get any paying customer you could get to sign on. But do you have customers whose phone calls you don't want to answer? Or are there cleaning clients on your list that are low profit, yet demanding and take up a lot of your time? Trimming these customers off your list will allow you to spend more time on building up relationships with higher profit margin accounts.

    Just running a business is tough and stressful. If you have cleaning customers who are never happy, are always complaining, expect you or your employees to do something illegal or unethical, or are just more trouble than they are worth; then it may be time to tell these clients to look for a new cleaning service.

    It often tends to be smaller accounts that absorb most your time. K

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    lients on your list that are low profit, yet demanding and take up a lot of your time? Trimming these customers off your list will allow you to spend more time on building up relationships with higher profit margin accounts.

    Just running a business is tough and stressful. If you have cleaning customers who are never happy, are always complaining, expect you or your employees to do something illegal or unethical, or are just more trouble than they are worth; then it may be time to tell these clients to look for a new cleaning service.

    It often tends to be smaller accounts that absorb most your time. K

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    margin accounts.

    Just running a business is tough and stressful. If you have cleaning customers who are never happy, are always complaining, expect you or your employees to do something illegal or unethical, or are just more trouble than they are worth; then it may be time to tell these clients to look for a new cleaning service.

    It often tends to be smaller accounts that absorb most your time. K

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    ethical, or are just more trouble than they are worth; then it may be time to tell these clients to look for a new cleaning service.

    It often tends to be smaller accounts that absorb most your time. Keep in mind however, you probably don't want to fire a customer that accounts for 25% or more of your sales or profits unless you have a good lead to fill that vacant spot.

    So how do you go about "firing" a customer? First take a look at the contract you originally signed with your client. Did you include a termination statement in your agreement? Your contract should include a clause that either party can terminate with a 30-day written notice. You do not need to tell your client that they are "not worth it", but give them a written notice that because of circumstances you will no longer be able to clean their building. The termination statement should also include the wording that you (the contractor) can terminate at any time for nonpayment of services. So if you need to fire a customer for nonpayment of s

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