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Will You Add? - Tips for Easier Hotel Contract Review When Planning a Meeting
Do you dislike making decisions and avoid the challenge whenever you can?Take heart. Look around and you will find you have plenty of company.Management psychologists Irving L. Janis and Leon Mann say people tend to be “reluctant decision makers” because they are “beset by conflict, doubts and worry.” They explain that people “seek relief by procrastinating, rationalizing and denying responsibility” in making choices.This human tendency creates a big vacuum. Its name is opportunity!"Organizations cannot function, certainly cannot succeed, without good decision- makers. Organizations reward those men and women who are willing and able to fill those roles," according to Ramon Greenwood, senior career counselor at www.CommonSenseAtWork.comTherefore, opportunities are available for those who are willing and able to come to grips with decision-making. It's the very essence of management. Success depends on being confident and reasonably comfortable with the process. Of course, success also requires a good batting average of right decisions. That doesn't mean you have to be right all of the time; it means be right more often than wrong.Why People Shy Away From DecisionsIt helps to understand some of the reasons why people dislike making decisions.All decisions encompass s
• “Without liability” is often missing in these clauses.
Cancellation
• By the group. There should be a sliding scale of charges as well as mitigation.
• By the hotel. The group should be made whole for its losses.
• The same clause should not include both the hotel and the group; issues affecting the group and the hotel are too different to have the same charges owed.
• Cancellation clause. Be sure to include one for your group or total revenue could be owed.
• Watch out for cancellation clauses that seek to recoup all revenue that the hotel would have lost; damages owed should be in terms of lost room revenue only.
Americans with Disabilities Act
• Hotel should warrant its compliance.
• Specify the group’s obligations.
• State mutual cooperation in identifying needs.
• Each party should indemnify the other for violations by the indemnifying party.
• Beware of vague language and one-sided obligation for the group.
Dispute Resolution
• What method will be used — arbitration, litigation, or other?
• Which side pays attorney fees?
• In the event the hotel sues the group for collection of funds the group owes, and the hotel wants to be reimbursed for its attorney fees, the hotel should be reimbursed only for attorney fees the hotel incurred to collect charges that the group does not dispute that it owes.
• Any dispute resolution should be at a neutral site.
Miscellaneous Issues that Occur During Meeting Planning
• Indemnification should be reciprocal and each party should be responsible for its own negligence.
• Insurance should be a mutual clause.
• The hotel should warrant the condition of the facility. It should be the same or better than at the time of the on-site visit or contract signing.
• The hotel should state
Singapore’s Changi Airport has been rated #1 in the world so many times the trophy cabinet is bulging.They’ve hit #1 in efficiency, speed, shopping, security, safety and ease of use.But the category called ‘courtesy and friendliness’ has eluded Changi Airport’s capture. This is not surprising, perhaps, given that the local culture has grown in a city known more for ‘trading and exchanging’ than ‘providing gracious warmth and hospitality’.Now the airport is facing this challenge head-on. The depth and magnitude of commitment are impressive: a brand new ‘service promise’ with high impact launch program for 7,000 staff, customized full-day training for 3,000 frontline staff members, monthly courtesy awards, customer feedback kiosks, service improvement contests, mystery traveler audits, constant reminders for staff (and customers) with posters, badges and banners, newsletter articles, special announcements and more.This is total commitment, typical of Singapore Changi Airport. With such intensity and clarity of focus, the program will surely work. Key Learning Point -------------------------------------------------------------------------------- Changing a culture takes time and effort, energy, creativity and focus. It's not a project to do halfway, not for the half-hearted. Action St
CONTRACT SECTIONS
General Contract Issues
• Date of contract initiation.
• Accurate and complete legal names of both parties, addresses, and contact information as well as the name of the meeting. Be sure the contracting party is not listed as the name of the meeting; they are often not the same.
• Actual dates of the meeting, not the dates of the room block.
• Statement of whether the contract is a first or second option. A first option should specify the date by which the contract must be signed and returned to the hotel, after which date the option will expire and the contract may have to be renegotiated. A second option should include the above as well as the date by which the hotel must reply to you after receiving the signed contract (typically three business days) and notify you of its decision.
Sleeping Room Block
• Table format showing the year, days of the week, and dates of the room block.
• Specific breakdown by type(s) of rooms/suites and number(s) per night.
• Beware of language that locks you into payment for the entire contracted block.
Room Rates
• Year quoted. If rates are quoted for any year other than the current year, that year should be specified.
• Future rates. If rates are not definite yet, indicate the formula to be used and when final rates will be established (usually 12 months out). Use at least two factors in the formula, such as percentage off rack rate, maximum percentage increase per year, or the Consumer Price Index, and state that final rates will be the lesser of the two formulas.
• Breakdown of rates by type of room/suite, single/double, deluxe, and government rate. State the percentage blocked in each rate category.
• Applicable taxes (sales, occupancy), service charges, and gratuities.
• Applicable charges for extra person in room.
• Currency. If the contract was initiated in another country, the rates are usually quoted in that country’s currency.
• Ensure that final rates are not subject to change.
Complimentary and Other Negotiated Concessions
• One complimentary room per 50 revenue-producing rooms actually utilized. Spell out how the comps are calculated (on a cumulative or per-night basis) and whether they can be credited to the master account.
• Additional concessions. Include specifics such as the duration of each concession, i.e., comp rooms are for five nights each.
• If concessions are based on 80 percent of the room pickup, specify what happens if the pickup is less than 80 percent. • State if a concession is complimentary.
Reservations
• Procedure. Is the group, hotel, or a third party handling housing? Will individuals call in, use reservation cards, be identified on a rooming list, or be serviced by a housing bureau? Will you use your own reservation form or the hotel’s?
• Cutoff date. Identify the exact cutoff date — usually 30 days prior to the major arrival day. Indicate whether reservations received after the cutoff date will be honored at the group rate or a rate at the hotel’s discretion.
• Confirmations. Specify if/when they are to be sent by the hotel.
• Check-in/check-out times.
• Dishonored reservations. Spell out what will happen if individuals with guaranteed reservations are turned away or “walked.” Consider reimbursement of replacement accommodations or transportation to and from the new hotel.
Payment
• Rooms. Will individuals or the organization be responsible for payment?
• Deposits. For the group’s master account, how much is due and when? For individuals, a credit card guarantee or one night’s deposit is usually required.
• Early departure charge. Specify the amount (it should be less than one night’s room rate) and that guests will be informed of this potential charge upon check-in.
• Master account. Typically, the credit application is due 90 days prior to arrival. Stipulate items that are to be included on the master account, as well as authorized signatories and payment terms.
Reports/Printouts to Request
• A per-night room pickup report.
• Individual cancellations and no-shows.
• Statistics for food and beverage revenue.
Function Space and Meeting Arrangements
• Agenda. Is it tentative or finalized? What are the due dates for the program? When will the hotel provide room names?
• Exact days, dates, setups, and functions.
• Specific room names or minimum square feet required; start/end times for 24-hour hold on space.
• Ancillary charges. Are there charges for meeting room rental and/or setup? Is there a fee for “extensive” meeting room setups and how is that defined? Is there a charge for using outside suppliers or contractors? If there is no charge for any of these services, be sure to state that.
• Release of space. What are the terms?
• Security guards. Hotel should “request,” not “require,” security guards.
• No changes to function space assignments or requirements should be allowed without written group consent.
Food and Beverage
• Menu prices. Firm prices should be established no later than six months out.
• Guarantees. Most guarantees should be given 48 or 72 hours prior to the function. Specify how weekends affect this deadline.
• Taxes and gratuities. State whether the service charge is taxable.
• Hotel’s alcohol service policy, adherence to laws, and intoxication policy.
• Food and beverage cancellation or reduction/mitigation clause.
Exhibit Space
• Exact dates. Include beginning and ending times, setup and move-in, tear-down, and move-out.
• Costs. What is the rental fee? Does it include daily maintenance and vacuuming of the aisles? Be sure the charges are by net, not gross, square feet.
• Booths. List type, size, and number.
• Box delivery. What are the charges? When shipping boxes to the hotel prior to the meeting, where and by when should they be shipped?
• Security guards. Are they required?
• Release of space. What are the terms?
• Exhibitor responsibility clause. Make sure it absolves both the hotel and your organization of liability.
Room Block Control and Pickup
• Provisions for attrition and mitigation. (See “Analyzing Attrition Clauses” and “Making Sense of Mitigation” on pages 37 and 40, respectively.)
• Meeting room rental/facilities service fees. Does the rental fee apply per day for a certain number of days (if so, it should apply only to the major days) or is it all-inclusive? The rental scale should be based on sleeping room revenue.
• Include room block review dates and allowed adjustment/attrition.
• If there are no room block performance charges, that should be stated.
• Any nonrefundable individual cancellation or early departure fees that are collected should be applied to any group performance or cancellation charges due.
• Do not allow more than one room block performance charge.
Rights of Termination for Cause
• Force majeure for termination in the event of an emergency over which neither party has control (also known as an “impossibility”) should be mutual and state that termination will be without a cancellation charge.
• Termination should be allowed for construction, change in management company or ownership, bankruptcy, conflicting booking/competitor, and unavailability of convention center or other facility.
• “Without liability” is often missing in these clauses.
Cancellation
• By the group. There should be a sliding scale of charges as well as mitigation.
• By the hotel. The group should be made whole for its losses.
• The same clause should not include both the hotel and the group; issues affecting the group and the hotel are too different to have the same charges owed.
• Cancellation clause. Be sure to include one for your group or total revenue could be owed.
• Watch out for cancellation clauses that seek to recoup all revenue that the hotel would have lost; damages owed should be in terms of lost room revenue only.
Americans with Disabilities Act
• Hotel should warrant its compliance.
• Specify the group’s obligations.
• State mutual cooperation in identifying needs.
• Each party should indemnify the other for violations by the indemnifying party.
• Beware of vague language and one-sided obligation for the group.
Dispute Resolution
• What method will be used — arbitration, litigation, or other?
• Which side pays attorney fees?
• In the event the hotel sues the group for collection of funds the group owes, and the hotel wants to be reimbursed for its attorney fees, the hotel should be reimbursed only for attorney fees the hotel incurred to collect charges that the group does not dispute that it owes.
• Any dispute resolution should be at a neutral site.
Miscellaneous Issues that Occur During Meeting Planning
• Indemnification should be reciprocal and each party should be responsible for its own negligence.
• Insurance should be a mutual clause.
• The hotel should warrant the condition of the facility. It should be the same or better than at the time of the on-site visit or contract signing.
• The hotel should state
I have TWO critically significant questions for you! The same TWO questions that were asked of Six Thousand, Six Hundred people (6,600).1. "Do you receive as much praise, approval, and appreciation on your job as you feel you deserve?"2. "Would you likely perform your job better if you received more praise, approval and appreciation?"The answers may amaze you as much as they have others. The answers appear at the end of this article."Your ego is your self. It is the most personal, most self-oriented part of your mind. Your ego is your underlying spiritual substance or soul and regulates your mental state and self-esteem. Your ego shapes and modifies your attitude toward yourself and toward other people. Your ego directs your response to every action of other people directed toward you. It is by far the most sensitive part of your psychological and philosophical structure."Having an understanding of what our ego is and how it directs our every action enables us to communicate in a more positive manner. You influence people, to give you more of what you want, through psychological nourishment, ("ego food") and they are repealed, angered and violent when you feed them psychological poison.Psychological nourishment is mental (ego) food that makes you feel great about who you are and what you do. Psychologi
• Breakdown of rates by type of room/suite, single/double, deluxe, and government rate. State the percentage blocked in each rate category.
• Applicable taxes (sales, occupancy), service charges, and gratuities.
• Applicable charges for extra person in room.
• Currency. If the contract was initiated in another country, the rates are usually quoted in that country’s currency.
• Ensure that final rates are not subject to change.
Complimentary and Other Negotiated Concessions
• One complimentary room per 50 revenue-producing rooms actually utilized. Spell out how the comps are calculated (on a cumulative or per-night basis) and whether they can be credited to the master account.
• Additional concessions. Include specifics such as the duration of each concession, i.e., comp rooms are for five nights each.
• If concessions are based on 80 percent of the room pickup, specify what happens if the pickup is less than 80 percent. • State if a concession is complimentary.
Reservations
• Procedure. Is the group, hotel, or a third party handling housing? Will individuals call in, use reservation cards, be identified on a rooming list, or be serviced by a housing bureau? Will you use your own reservation form or the hotel’s?
• Cutoff date. Identify the exact cutoff date — usually 30 days prior to the major arrival day. Indicate whether reservations received after the cutoff date will be honored at the group rate or a rate at the hotel’s discretion.
• Confirmations. Specify if/when they are to be sent by the hotel.
• Check-in/check-out times.
• Dishonored reservations. Spell out what will happen if individuals with guaranteed reservations are turned away or “walked.” Consider reimbursement of replacement accommodations or transportation to and from the new hotel.
Payment
• Rooms. Will individuals or the organization be responsible for payment?
• Deposits. For the group’s master account, how much is due and when? For individuals, a credit card guarantee or one night’s deposit is usually required.
• Early departure charge. Specify the amount (it should be less than one night’s room rate) and that guests will be informed of this potential charge upon check-in.
• Master account. Typically, the credit application is due 90 days prior to arrival. Stipulate items that are to be included on the master account, as well as authorized signatories and payment terms.
Reports/Printouts to Request
• A per-night room pickup report.
• Individual cancellations and no-shows.
• Statistics for food and beverage revenue.
Function Space and Meeting Arrangements
• Agenda. Is it tentative or finalized? What are the due dates for the program? When will the hotel provide room names?
• Exact days, dates, setups, and functions.
• Specific room names or minimum square feet required; start/end times for 24-hour hold on space.
• Ancillary charges. Are there charges for meeting room rental and/or setup? Is there a fee for “extensive” meeting room setups and how is that defined? Is there a charge for using outside suppliers or contractors? If there is no charge for any of these services, be sure to state that.
• Release of space. What are the terms?
• Security guards. Hotel should “request,” not “require,” security guards.
• No changes to function space assignments or requirements should be allowed without written group consent.
Food and Beverage
• Menu prices. Firm prices should be established no later than six months out.
• Guarantees. Most guarantees should be given 48 or 72 hours prior to the function. Specify how weekends affect this deadline.
• Taxes and gratuities. State whether the service charge is taxable.
• Hotel’s alcohol service policy, adherence to laws, and intoxication policy.
• Food and beverage cancellation or reduction/mitigation clause.
Exhibit Space
• Exact dates. Include beginning and ending times, setup and move-in, tear-down, and move-out.
• Costs. What is the rental fee? Does it include daily maintenance and vacuuming of the aisles? Be sure the charges are by net, not gross, square feet.
• Booths. List type, size, and number.
• Box delivery. What are the charges? When shipping boxes to the hotel prior to the meeting, where and by when should they be shipped?
• Security guards. Are they required?
• Release of space. What are the terms?
• Exhibitor responsibility clause. Make sure it absolves both the hotel and your organization of liability.
Room Block Control and Pickup
• Provisions for attrition and mitigation. (See “Analyzing Attrition Clauses” and “Making Sense of Mitigation” on pages 37 and 40, respectively.)
• Meeting room rental/facilities service fees. Does the rental fee apply per day for a certain number of days (if so, it should apply only to the major days) or is it all-inclusive? The rental scale should be based on sleeping room revenue.
• Include room block review dates and allowed adjustment/attrition.
• If there are no room block performance charges, that should be stated.
• Any nonrefundable individual cancellation or early departure fees that are collected should be applied to any group performance or cancellation charges due.
• Do not allow more than one room block performance charge.
Rights of Termination for Cause
• Force majeure for termination in the event of an emergency over which neither party has control (also known as an “impossibility”) should be mutual and state that termination will be without a cancellation charge.
• Termination should be allowed for construction, change in management company or ownership, bankruptcy, conflicting booking/competitor, and unavailability of convention center or other facility.
• “Without liability” is often missing in these clauses.
Cancellation
• By the group. There should be a sliding scale of charges as well as mitigation.
• By the hotel. The group should be made whole for its losses.
• The same clause should not include both the hotel and the group; issues affecting the group and the hotel are too different to have the same charges owed.
• Cancellation clause. Be sure to include one for your group or total revenue could be owed.
• Watch out for cancellation clauses that seek to recoup all revenue that the hotel would have lost; damages owed should be in terms of lost room revenue only.
Americans with Disabilities Act
• Hotel should warrant its compliance.
• Specify the group’s obligations.
• State mutual cooperation in identifying needs.
• Each party should indemnify the other for violations by the indemnifying party.
• Beware of vague language and one-sided obligation for the group.
Dispute Resolution
• What method will be used — arbitration, litigation, or other?
• Which side pays attorney fees?
• In the event the hotel sues the group for collection of funds the group owes, and the hotel wants to be reimbursed for its attorney fees, the hotel should be reimbursed only for attorney fees the hotel incurred to collect charges that the group does not dispute that it owes.
• Any dispute resolution should be at a neutral site.
Miscellaneous Issues that Occur During Meeting Planning
• Indemnification should be reciprocal and each party should be responsible for its own negligence.
• Insurance should be a mutual clause.
• The hotel should warrant the condition of the facility. It should be the same or better than at the time of the on-site visit or contract signing.
• The hotel should state
They say that fifty percent of your Ad budget is wasted. The only problem is, nobody knows which fifty!Well it's your lucky day, because over the years, I've uncovered many key areas where advertising dollars are squandered, misspent, misdirected and misused.But first, I think it's important to define which advertisers are likely to be the most wasteful.1. Companies that don't use professional media-buying services.2. Companies with in-house agencies that lack the expertise to buy media correctly. They save the standard 15% agency fees, but waste way more in weak creative, poor media planning and overbuying (it impresses the boss to hear or see his company name every 3 minutes).3. Businesses that simply don't use the proper media to reach their target market.4. Businesses that rely solely on their Agency. Although Agencies are usually very adept, honest and have the company's interests at heart, they may not be quite as frugal with their client's money. It is wise to hire an inside marketing professional to be your liaison.5. Companies that lack a leadership approach in their creative and simply follow the same old - same old.These are just a few examples of the kind of companies that are wasteful when starting up an advertising campaign. Let me say that we are talking about wasteful - no
• Rooms. Will individuals or the organization be responsible for payment?
• Deposits. For the group’s master account, how much is due and when? For individuals, a credit card guarantee or one night’s deposit is usually required.
• Early departure charge. Specify the amount (it should be less than one night’s room rate) and that guests will be informed of this potential charge upon check-in.
• Master account. Typically, the credit application is due 90 days prior to arrival. Stipulate items that are to be included on the master account, as well as authorized signatories and payment terms.
Reports/Printouts to Request
• A per-night room pickup report.
• Individual cancellations and no-shows.
• Statistics for food and beverage revenue.
Function Space and Meeting Arrangements
• Agenda. Is it tentative or finalized? What are the due dates for the program? When will the hotel provide room names?
• Exact days, dates, setups, and functions.
• Specific room names or minimum square feet required; start/end times for 24-hour hold on space.
• Ancillary charges. Are there charges for meeting room rental and/or setup? Is there a fee for “extensive” meeting room setups and how is that defined? Is there a charge for using outside suppliers or contractors? If there is no charge for any of these services, be sure to state that.
• Release of space. What are the terms?
• Security guards. Hotel should “request,” not “require,” security guards.
• No changes to function space assignments or requirements should be allowed without written group consent.
Food and Beverage
• Menu prices. Firm prices should be established no later than six months out.
• Guarantees. Most guarantees should be given 48 or 72 hours prior to the function. Specify how weekends affect this deadline.
• Taxes and gratuities. State whether the service charge is taxable.
• Hotel’s alcohol service policy, adherence to laws, and intoxication policy.
• Food and beverage cancellation or reduction/mitigation clause.
Exhibit Space
• Exact dates. Include beginning and ending times, setup and move-in, tear-down, and move-out.
• Costs. What is the rental fee? Does it include daily maintenance and vacuuming of the aisles? Be sure the charges are by net, not gross, square feet.
• Booths. List type, size, and number.
• Box delivery. What are the charges? When shipping boxes to the hotel prior to the meeting, where and by when should they be shipped?
• Security guards. Are they required?
• Release of space. What are the terms?
• Exhibitor responsibility clause. Make sure it absolves both the hotel and your organization of liability.
Room Block Control and Pickup
• Provisions for attrition and mitigation. (See “Analyzing Attrition Clauses” and “Making Sense of Mitigation” on pages 37 and 40, respectively.)
• Meeting room rental/facilities service fees. Does the rental fee apply per day for a certain number of days (if so, it should apply only to the major days) or is it all-inclusive? The rental scale should be based on sleeping room revenue.
• Include room block review dates and allowed adjustment/attrition.
• If there are no room block performance charges, that should be stated.
• Any nonrefundable individual cancellation or early departure fees that are collected should be applied to any group performance or cancellation charges due.
• Do not allow more than one room block performance charge.
Rights of Termination for Cause
• Force majeure for termination in the event of an emergency over which neither party has control (also known as an “impossibility”) should be mutual and state that termination will be without a cancellation charge.
• Termination should be allowed for construction, change in management company or ownership, bankruptcy, conflicting booking/competitor, and unavailability of convention center or other facility.
• “Without liability” is often missing in these clauses.
Cancellation
• By the group. There should be a sliding scale of charges as well as mitigation.
• By the hotel. The group should be made whole for its losses.
• The same clause should not include both the hotel and the group; issues affecting the group and the hotel are too different to have the same charges owed.
• Cancellation clause. Be sure to include one for your group or total revenue could be owed.
• Watch out for cancellation clauses that seek to recoup all revenue that the hotel would have lost; damages owed should be in terms of lost room revenue only.
Americans with Disabilities Act
• Hotel should warrant its compliance.
• Specify the group’s obligations.
• State mutual cooperation in identifying needs.
• Each party should indemnify the other for violations by the indemnifying party.
• Beware of vague language and one-sided obligation for the group.
Dispute Resolution
• What method will be used — arbitration, litigation, or other?
• Which side pays attorney fees?
• In the event the hotel sues the group for collection of funds the group owes, and the hotel wants to be reimbursed for its attorney fees, the hotel should be reimbursed only for attorney fees the hotel incurred to collect charges that the group does not dispute that it owes.
• Any dispute resolution should be at a neutral site.
Miscellaneous Issues that Occur During Meeting Planning
• Indemnification should be reciprocal and each party should be responsible for its own negligence.
• Insurance should be a mutual clause.
• The hotel should warrant the condition of the facility. It should be the same or better than at the time of the on-site visit or contract signing.
• The hotel should state
There is that moment in our lives, that moment we decide that life has more to offer. That moment that we decide we can be happier and have more joy in our day to day adventures. So one day you wake up and decide it’s time to improve your life. The obvious choice to you is to purchase a book that will tell them how to have a fuller, richer experience in life. You thumb over the hundreds of books available and decide on the one that you know will take you to the next level of happiness and fulfillment in your life. You read the book and take in all it has to offer. It doesn't sound too hard to make life better so you jump in and follow the guidelines laid out for you. A few weeks go by and you are following most of the steps and you like where your life is headed.Then life starts gets in your way. Family challenges arise. Some frustrations at work set in. Next thing you know, you've fallen back into your comfort zone on how to deal with stress and other daily challenges. You abandon the direction the book was offering because you don't "have the time" to put in the effort to facilitate the changes you say you want.A few months go by, you’ve abandoned anything the book had to offer and you’re back to being unhappy with your life. This book collects dust and life goes on.A few more months pass and you wake up with a new vi
• Food and beverage cancellation or reduction/mitigation clause.
Exhibit Space
• Exact dates. Include beginning and ending times, setup and move-in, tear-down, and move-out.
• Costs. What is the rental fee? Does it include daily maintenance and vacuuming of the aisles? Be sure the charges are by net, not gross, square feet.
• Booths. List type, size, and number.
• Box delivery. What are the charges? When shipping boxes to the hotel prior to the meeting, where and by when should they be shipped?
• Security guards. Are they required?
• Release of space. What are the terms?
• Exhibitor responsibility clause. Make sure it absolves both the hotel and your organization of liability.
Room Block Control and Pickup
• Provisions for attrition and mitigation. (See “Analyzing Attrition Clauses” and “Making Sense of Mitigation” on pages 37 and 40, respectively.)
• Meeting room rental/facilities service fees. Does the rental fee apply per day for a certain number of days (if so, it should apply only to the major days) or is it all-inclusive? The rental scale should be based on sleeping room revenue.
• Include room block review dates and allowed adjustment/attrition.
• If there are no room block performance charges, that should be stated.
• Any nonrefundable individual cancellation or early departure fees that are collected should be applied to any group performance or cancellation charges due.
• Do not allow more than one room block performance charge.
Rights of Termination for Cause
• Force majeure for termination in the event of an emergency over which neither party has control (also known as an “impossibility”) should be mutual and state that termination will be without a cancellation charge.
• Termination should be allowed for construction, change in management company or ownership, bankruptcy, conflicting booking/competitor, and unavailability of convention center or other facility.
• “Without liability” is often missing in these clauses.
Cancellation
• By the group. There should be a sliding scale of charges as well as mitigation.
• By the hotel. The group should be made whole for its losses.
• The same clause should not include both the hotel and the group; issues affecting the group and the hotel are too different to have the same charges owed.
• Cancellation clause. Be sure to include one for your group or total revenue could be owed.
• Watch out for cancellation clauses that seek to recoup all revenue that the hotel would have lost; damages owed should be in terms of lost room revenue only.
Americans with Disabilities Act
• Hotel should warrant its compliance.
• Specify the group’s obligations.
• State mutual cooperation in identifying needs.
• Each party should indemnify the other for violations by the indemnifying party.
• Beware of vague language and one-sided obligation for the group.
Dispute Resolution
• What method will be used — arbitration, litigation, or other?
• Which side pays attorney fees?
• In the event the hotel sues the group for collection of funds the group owes, and the hotel wants to be reimbursed for its attorney fees, the hotel should be reimbursed only for attorney fees the hotel incurred to collect charges that the group does not dispute that it owes.
• Any dispute resolution should be at a neutral site.
Miscellaneous Issues that Occur During Meeting Planning
• Indemnification should be reciprocal and each party should be responsible for its own negligence.
• Insurance should be a mutual clause.
• The hotel should warrant the condition of the facility. It should be the same or better than at the time of the on-site visit or contract signing.
• The hotel should state
The new year is well underway and many of us have been using the start of the new year to review, refine and/or restart various things in our businesses. For this article I want to concentrate on writing to encourage you to seize the opportunity to look at your branding for this year.First, let’s define branding. Branding is the process of building a favorable image for a product or company that differentiates it, in the minds of prospects and end users, from other competitors. Secondly, I hope you will agree that branding is strategically important to you and your business. And thirdly, if you have not thought about branding, I hope this article will cause you to start thinking about it for you and your business.I suggest we employ some strategic thinking here. I want you to ask yourself some critical questions about your branding efforts last year and this year. Okay – here are my questions to you.Did you consciously think about defining your brand at all?Did you consciously use any branding techniques last year?Did you set branding goals last year?If you did not set branding goals, why not? If you did set them, what did you achieve?Why did you achieve some goals, but not all goals?What were the lessons learned from your efforts?What will you do to change the outcomes of your eff
• “Without liability” is often missing in these clauses.
Cancellation
• By the group. There should be a sliding scale of charges as well as mitigation.
• By the hotel. The group should be made whole for its losses.
• The same clause should not include both the hotel and the group; issues affecting the group and the hotel are too different to have the same charges owed.
• Cancellation clause. Be sure to include one for your group or total revenue could be owed.
• Watch out for cancellation clauses that seek to recoup all revenue that the hotel would have lost; damages owed should be in terms of lost room revenue only.
Americans with Disabilities Act
• Hotel should warrant its compliance.
• Specify the group’s obligations.
• State mutual cooperation in identifying needs.
• Each party should indemnify the other for violations by the indemnifying party.
• Beware of vague language and one-sided obligation for the group.
Dispute Resolution
• What method will be used — arbitration, litigation, or other?
• Which side pays attorney fees?
• In the event the hotel sues the group for collection of funds the group owes, and the hotel wants to be reimbursed for its attorney fees, the hotel should be reimbursed only for attorney fees the hotel incurred to collect charges that the group does not dispute that it owes.
• Any dispute resolution should be at a neutral site.
Miscellaneous Issues that Occur During Meeting Planning
• Indemnification should be reciprocal and each party should be responsible for its own negligence.
• Insurance should be a mutual clause.
• The hotel should warrant the condition of the facility. It should be the same or better than at the time of the on-site visit or contract signing.
• The hotel should state its adherence to laws regarding fire, safety, and health codes.
• The hotel will usually ask that the laws of the state where the hotel is located will apply in the event of a dispute, as will venue and jurisdiction, but that may unnecessarily lock the group into traveling if there is litigation.
• The laws of which state govern the contract?
Closing Issues
• Can the contract be assigned to other parties?
• How are notices to be given?
• Itemize all attachments.
• Merger clause. State that this contract constitutes the entire agreement and supersedes previous agreements.
• Changes can be only in writing.
• Severability. Is the contract enforceable if any provision is ruled unenforceable?
• Is a faxed document valid? It should be if the original is received within 72 hours of the receipt of the fax.
• What is the authority of the signatories?
• Signature information — name, title, group name, and date.
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