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Will You Add? - What Opportunities Are There For Me?
Musical Phones
"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, "Let me transfer your call?" Feelings of frustration set in and your confidence in the company you dialed begins to diminish. It's a game of musical phones played to a tune that no one enjoys.If you don't like being transferred from person to person over the phone, your customers don't care for it either. There are a number of ways to transfer callers without creating more problems along the way.Listen to the caller's issue. Even if you think you know immediately what people want and who can help them, hear them out. Don't interrupt. You could learn something that will change your mind about how to handle the call.Avoid saying
ht the train from Circular Quay to Miranda."Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, "Let me transfer your call?" Feelings of frustration set in and your confidence in the company you dialed begins to diminish. It's a game of musical phones played to a tune that no one enjoys.If you don't like being transferred from person to person over the phone, your customers don't care for it either. There are a number of ways to transfer callers without creating more problems along the way.Listen to the caller's issue. Even if you think you know immediately what people want and who can help them, hear them out. Don't interrupt. You could learn something that will change your mind about how to handle the call.Avoid saying
When I sat down
Unsung Disaster Hero:Packaging
During times of disaster it's important to recognize that there are just as many heroes behind the scenes as there are in the media spotlight. Consider how all the relief efforts would be progressing without a simple common element: packaging. Whether it's bottled water or MRE's (meals ready to eat), it is the packaging that make rescue/relief efforts this achievable.Consider that we live in a country so blessed with manufacturing capabilities that they are able to switch manufacturing operations from processing beer to bottling water in a quick turnaround.This is not the first time industry has risen to the occasion. Food and water are essentials in any disaster relief effort. But what conveys a product from origination to disaster relief? What makes bottled water what it is? The packaging of course.We take packaging for granted in every aspect of our li
I could have easily ignored the old man but something inside me felt that I just couldn’t. And what a difference it has made to my life.During times of disaster it's important to recognize that there are just as many heroes behind the scenes as there are in the media spotlight. Consider how all the relief efforts would be progressing without a simple common element: packaging. Whether it's bottled water or MRE's (meals ready to eat), it is the packaging that make rescue/relief efforts this achievable.Consider that we live in a country so blessed with manufacturing capabilities that they are able to switch manufacturing operations from processing beer to bottling water in a quick turnaround.This is not the first time industry has risen to the occasion. Food and water are essentials in any disaster relief effort. But what conveys a product from origination to disaster relief? What makes bottled water what it is? The packaging of course.We take packaging for granted in every aspect of our li
It all started around Feb 05 on a Friday night when I had stayed back with my work colleagues for a few drinks and caught the train from Circular Quay to Miranda.
When I sat down
Decision Support Systems, Part 2 – Business Performance Analysis
In part 1, we described the approach to capture detailed information on ‘how successful the business was’ for a given time interval. The next step is to analyze the performance “why has the business been successful” or in lower level of detail “why didn’t product A sell as expected”.Factors which have contributed to the given business results are analyzed. Some analysis methods may be predetermined. However, as analysis proceeds, a need to apply ad-hoc analysis may arise.The availability of detailed performance facts, captured in their full ‘dimensionality’ (e.g. time, geography, product, Customer or Customer group, Business unit involved), upgrades the analytical capability and allows complex fact processing in order to analyse complicates issues.Analysis may involve specific issues, like:Why is revenue on a specific product or customer group, below expec
elt that I just couldn’t. And what a difference it has made to my life.In part 1, we described the approach to capture detailed information on ‘how successful the business was’ for a given time interval. The next step is to analyze the performance “why has the business been successful” or in lower level of detail “why didn’t product A sell as expected”.Factors which have contributed to the given business results are analyzed. Some analysis methods may be predetermined. However, as analysis proceeds, a need to apply ad-hoc analysis may arise.The availability of detailed performance facts, captured in their full ‘dimensionality’ (e.g. time, geography, product, Customer or Customer group, Business unit involved), upgrades the analytical capability and allows complex fact processing in order to analyse complicates issues.Analysis may involve specific issues, like:Why is revenue on a specific product or customer group, below expec
It all started around Feb 05 on a Friday night when I had stayed back with my work colleagues for a few drinks and caught the train from Circular Quay to Miranda.
When I sat down
The Costs Of Pre-Employment Background Checks
In years past, it used to be true that doing background checks was relatively difficult and they weren't often done. Often, in this case, pre-employment screening service software was used. However, this was expensive to obtain and often not up-to-date. In short, if you wanted to, you could probably keep skeletons in the closet for years or perhaps even forever. In some cases, companies still use pre-employment screening service software.However, now, these days, the Internet makes background checks easy and these are generally more useful than using pre-employment screening software. Many sites offer background checks, usually done for a small fee. In these cases, you have the applicant disclose personal information to you, so that you can do a search for them using their Social Security Number or other sensitive information. These types of things will typically reveal eve
life.In years past, it used to be true that doing background checks was relatively difficult and they weren't often done. Often, in this case, pre-employment screening service software was used. However, this was expensive to obtain and often not up-to-date. In short, if you wanted to, you could probably keep skeletons in the closet for years or perhaps even forever. In some cases, companies still use pre-employment screening service software.However, now, these days, the Internet makes background checks easy and these are generally more useful than using pre-employment screening software. Many sites offer background checks, usually done for a small fee. In these cases, you have the applicant disclose personal information to you, so that you can do a search for them using their Social Security Number or other sensitive information. These types of things will typically reveal eve
It all started around Feb 05 on a Friday night when I had stayed back with my work colleagues for a few drinks and caught the train from Circular Quay to Miranda.
When I sat down
Business Debt – Ways to Reduce Business Debt!
But does it always come out to be true? Most of the time, but not always, there are times when you as a business person has been left in a situation where expenses and losses are more than your profits and soon you find out that you have incurred business debts.Business debts are normal for any business, but excess of anything is bad, in the same way, business debts when they cross the limits are bad for the business and your reputation. This is the time when you need to act rather than think. There are several services available which will reduce the amount of debt. You can get this business help from several online and offline business debt consolidation services which will do the job for you.Business debt consolidation is adding up of several debts which you have accumulated into a single debt amount and then deciding the repayment amount after negotiation with companies
had stayed back with my work colleagues for a few drinks and caught the train from Circular Quay to Miranda.But does it always come out to be true? Most of the time, but not always, there are times when you as a business person has been left in a situation where expenses and losses are more than your profits and soon you find out that you have incurred business debts.Business debts are normal for any business, but excess of anything is bad, in the same way, business debts when they cross the limits are bad for the business and your reputation. This is the time when you need to act rather than think. There are several services available which will reduce the amount of debt. You can get this business help from several online and offline business debt consolidation services which will do the job for you.Business debt consolidation is adding up of several debts which you have accumulated into a single debt amount and then deciding the repayment amount after negotiation with companies
When I sat down
10 Tips for Improving Customer Service and Keeping More of Your Customers
1. Customer service is all about customers’ needs first and your needs second. If your customers expect a response from you in 24 hours and you always respond much later, that’s putting your needs first and their needs second.2. Customers are like a spouse, they need to feel special to continually respond to your offers. You make your customers feel special by over-delivering in every area, especially in those areas they don’t expect. Imagine how you’d feel if you sent an email with a question to a merchant and they responded within half an hour with an answer when you were expecting an answer the next day. You would definitely feel special. It’s a wonderful feeling. Create this feeling within your customers.3. Stay in contact with your customers, not only when you need to make a sale. This could be as simple as sending an online greeti
ht the train from Circular Quay to Miranda.1. Customer service is all about customers’ needs first and your needs second. If your customers expect a response from you in 24 hours and you always respond much later, that’s putting your needs first and their needs second.2. Customers are like a spouse, they need to feel special to continually respond to your offers. You make your customers feel special by over-delivering in every area, especially in those areas they don’t expect. Imagine how you’d feel if you sent an email with a question to a merchant and they responded within half an hour with an answer when you were expecting an answer the next day. You would definitely feel special. It’s a wonderful feeling. Create this feeling within your customers.3. Stay in contact with your customers, not only when you need to make a sale. This could be as simple as sending an online greeti
When I sat down on the train and got settled for my 45min ride home I pulled out of my bag the real estate magazine from my local area which comes every Tuesday. My parents always pressured me saying “save your money and buy property” over and over again and as history shows th
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