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Will You Add? - The 4 Attitudes of Awesome Hospitality
Use these 10 questions to determine how focused you are on Networking1. I have at least 400 people in my network who receive information from me at least once a month 2. I have a compelling 30-second commercial 3. I focus more on selling through my relationships than on selling to people directly 4. I have marketing materials like business cards, brochures and a website, which showcase my expertise. They have a clear, attention getting headline, bulleted points about what I can do for my clients and a low risk, irresistible offer 5. I ask more questions than talk and take time to get to know the people I meet 6. I have a list of top ten referral partners 7. I meet at least one new referral partner a week 8. I thank my referral
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the reciprocity of that same hospitality. As The New Guy – not to mention the young guy – existing members welcomed me with open a
Medical billing of oxygen claims is not for the mentally challenged. Medical billers should really be paid a lot more money than they are, but that is not the focus of this article. Our focus is to try to make heads or tails out of one of the most complex records in the medical billing industry, which is the GX0 record. In this segment, we resume our discussion of this record with field number 24.GX0 field 24, positions 218 - 225, is the date tests performed. Honestly, this is a very poorly worded field. What tests? Well, you'll have to read the manual to figure this out, but in brief, this is the date that the arterial blood gas and oxygen saturation tests were performed. Under normal conditions, these tests are performed at the same time. But things ha
The effectiveness of any organization’s front porch is a function of its hospitality – that of its members, its staff and the group itself. In this article we’ll take a closer look at approachability as it pertains to the connectedness of groups – namely, The New Guys; because those are the individuals who benefit from it the most.
When I began wearing a nametag all day, every day, the type of people with whom I most frequently interacted was strangers. (They still are) And I love it! It’s a blessing to extend my front porch to new and interesting people, all the while making them feel comfortable because of the level of approachability. What’s more, what an accomplishment it is to combat the coarsening of our fear-laden culture by opening up to new people.
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the reciprocity of that same hospitality. As The New Guy – not to mention the young guy – existing members welcomed me with open ar
Networking is a problem for most working professionals. Some of us just don’t have much time to network (I belong to this category). Yet for others, networking is as pleasant an exercise as having a root canal at the dentist.That’s why LinkedIn is such a great idea and I suspect it may work for at least some of us. It is a website where your register specifically for networking possibilities.After your register at www.linkedin.com you are automatically matched by 10 possible networking buddies. But this is not the most exciting part of this service since the initial contacts are pulled from your own Outlook address book. Nothing to write home about there. (Yet, I have to admit I was surprised to discover that one the suggested “networking partners” pulled
The effectiveness of any organization’s front porch is a function of its hospitality – that of its members, its staff and the group itself. In this article we’ll take a closer look at approachability as it pertains to the connectedness of groups – namely, The New Guys; because those are the individuals who benefit from it the most.
When I began wearing a nametag all day, every day, the type of people with whom I most frequently interacted was strangers. (They still are) And I love it! It’s a blessing to extend my front porch to new and interesting people, all the while making them feel comfortable because of the level of approachability. What’s more, what an accomplishment it is to combat the coarsening of our fear-laden culture by opening up to new people.
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the reciprocity of that same hospitality. As The New Guy – not to mention the young guy – existing members welcomed me with open a
Computers have revolutionized the food and beverage industry as they have nearly every other industry. Computers have had positive, measurable effects on the front end and back end of hospitality operations. Computers systems have improved employee performance, and food and beverage quality and consistency. Within the food and beverage industry there is no longer a question of should technology be used, but rather a question of which technology to use? In the food and beverage business, computers are here to stay. In the hospitality industry, customer service is an absolute critical factor for success. Computers are helping in this area in several ways. In many restaurants, the wait staff can process various forms of payment at guest tables, which allows
When I began wearing a nametag all day, every day, the type of people with whom I most frequently interacted was strangers. (They still are) And I love it! It’s a blessing to extend my front porch to new and interesting people, all the while making them feel comfortable because of the level of approachability. What’s more, what an accomplishment it is to combat the coarsening of our fear-laden culture by opening up to new people.
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the reciprocity of that same hospitality. As The New Guy – not to mention the young guy – existing members welcomed me with open a
So you fancy a franchise eh? You like the sound of the whole ‘in business for yourself, but not by yourself’ thing. You’ve done your research and you reckon you can see the way ahead. You reckon your future lies under the banner reading ‘Franchise’.Then you come up against the $64,000 questions…1) How much will it cost?2) Can you afford it?Now if you are at all human you will have done what every prospect on the path to making a purchase of any sort does. You will have pictured what it will be like to own that franchise. Which is perfectly understandable.BUTYou are also laying yourself open to the biggest mistake that prospective franchisees can possibly make. You see you can be in danger of letting your judgement be aff
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the reciprocity of that same hospitality. As The New Guy – not to mention the young guy – existing members welcomed me with open a
When was the last time you communicated with your customers?Communicating with your customers keeps your business top of mind with them. And, it doesn't have to cost you a thing! Communicating with your customers can be as simple as sending an email individually to each customer or as a newsletter sent to all your customers. And there's no stamps to buy or lick! But, whatever the form, be sure there is value in the communication - information about a new product or new uses of your current product or special limited time offers. Keeping in touch with your customers through email is a great, inexpensive way to keep your name in front of customers. Keeping your name in your customer's mind is a great way to prime the pump for repeat sales.
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the reciprocity of that same hospitality. As The New Guy – not to mention the young guy – existing members welcomed me with open arms. They gave me the inside track on the organization. Some even offered to take me under their wing! And I was grateful. I was comfortable.
Most importantly, I felt welcomed.
To solidify the approachability of you and your organization, here are the Attitudes of Awesome Hospitality™.
AWESOME ATTITUDE #1: Beyond Hello
People often believe that a quick greeting, a handshake and a mutual offering of Fruitless Questions and F.I.N.E’s equals hospitality.
False.
Hospitality is more than just saying hello. And nobody understands this element of hospitality better than a Ritz Carlton employee – especially a doorman; especially my coworker DeWitt.
The first time I met DeWitt was on a crisp fall morning on the front drive. I introduced myself and he gave me a solid handshake, a cheeky smile and pat on the back. He started telling me all about hospitality and Guest Service at the Ritz, and gave me some great tips to make the guests feel welcome.
After a few hours of check-ins and getting to know each other, De
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