ios is how doctors appeal to their patients on an emotional level. You must perform your duties as promised with an acceptable outcome, but it’s not only about diagnosing the problem or curing the illness. Anytime patients feel rushed, ignored, or poorly treated, they seek soHow many times have you ordered an expensive meal, received fair service and food, and still been dissatisfied or tempted to skimp on a gratuity? What went wrong? Was it a little sarcasm from your waiter or indifferent arrogance from your maitre d’? These occasions are affected not only by the fairness of the transaction (money for food), but by your degree of confidence and trust in the person with whom you must interact. The significance of verbal and nonverbal communication pitfalls once again reveal themselves. Communication skills affect how we are perceived and—wait—how often we are sued?

People in business get sued not only due to unethical business practices, but because of how they make customers, clients and patients feel. People don’t care about your education or income; people want respect, sincerity and other signs you care. What they see supercedes your academic degree.

Malcolm Gladwell, in his best-seller, Blink, shares a common occurrence in the medical field: patient dissatisfaction and medical malpractice lawsuits. One of the driving forces in both scenarios is how doctors appeal to their patients on an emotional level. You must perform your duties as promised with an acceptable outcome, but it’s not only about diagnosing the problem or curing the illness. Anytime patients feel rushed, ignored, or poorly treated, they seek som

cted not only by the fairness of the transaction (money for food), but by your degree of confidence and trust in the person with whom you must interact. The significance of verbal and nonverbal communication pitfalls once again reveal themselves. Communication skills affect how we are perceived and—wait—how often we are sued?

People in business get sued not only due to unethical business practices, but because of how they make customers, clients and patients feel. People don’t care about your education or income; people want respect, sincerity and other signs you care. What they see supercedes your academic degree.

Malcolm Gladwell, in his best-seller, Blink, shares a common occurrence in the medical field: patient dissatisfaction and medical malpractice lawsuits. One of the driving forces in both scenarios is how doctors appeal to their patients on an emotional level. You must perform your duties as promised with an acceptable outcome, but it’s not only about diagnosing the problem or curing the illness. Anytime patients feel rushed, ignored, or poorly treated, they seek so

ow we are perceived and—wait—how often we are sued?

People in business get sued not only due to unethical business practices, but because of how they make customers, clients and patients feel. People don’t care about your education or income; people want respect, sincerity and other signs you care. What they see supercedes your academic degree.

Malcolm Gladwell, in his best-seller, Blink, shares a common occurrence in the medical field: patient dissatisfaction and medical malpractice lawsuits. One of the driving forces in both scenarios is how doctors appeal to their patients on an emotional level. You must perform your duties as promised with an acceptable outcome, but it’s not only about diagnosing the problem or curing the illness. Anytime patients feel rushed, ignored, or poorly treated, they seek so

ity and other signs you care. What they see supercedes your academic degree.

Malcolm Gladwell, in his best-seller, Blink, shares a common occurrence in the medical field: patient dissatisfaction and medical malpractice lawsuits. One of the driving forces in both scenarios is how doctors appeal to their patients on an emotional level. You must perform your duties as promised with an acceptable outcome, but it’s not only about diagnosing the problem or curing the illness. Anytime patients feel rushed, ignored, or poorly treated, they seek so

ios is how doctors appeal to their patients on an emotional level. You must perform your duties as promised with an acceptable outcome, but it’s not only about diagnosing the problem or curing the illness. Anytime patients feel rushed, ignored, or poorly treated, they seek some form of revenge. A medical patient told her attorney that she doesn’t want to pay her doctor because he never takes the time to truly listen. His questions were never more than perfunctory, and he never exhibited a sincere interest in her physical or psychological well being. The issue isn’t competence, but communication.

The difference between effective, dynamic listening skills and interrupting people mid-sentence is about fifteen seconds. According to medical researcher Wendy Levinson, the difference between a “rushed” visit, and a perceived thorough visit, is about three minutes per patient. This short amount of time goes a long way for people who don’t care how much you know, until they first know how much you care.

A friend shared a story about a state-of-the-art kitchen he and his wife had built in their home. They splurged and got their comprehensive kitchen, yet there was still suspicion when the final invoice arrived. They were delighted by the design and quality of equipment, but questioned the invoice because of the general contractor’s attitude.

He was d